La Senza - Returns - Anyone returned to store for refund?

4 replies
Found 24th May 2009
Website not clear about returns,does anyone know if items can be returned to store for refund if unwanted? Their return address online is not freepost.It doesn't really say can be returned to any store,but then it goes on about alternatively send back here....not really clear...

If you are dissatisfied with your purchase, or you just go the wrong size we are pleased to offer a 100% refund or exchange guarantee within 21 days of receipt providing they follow our company requirements. The goods should be unworn, all labels intact and all garments should be a proper resalable condition.

Alternatively please send your order back to:
La Senza Lingerie Returns Dept
Unit 5 Caxton Trading Estate
Printing House Lane
Hayes
Middlesex
UB3 1BE


Just I won't bother ordering somewhere I may need to return if not free returns.

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4 Comments

Pretty straightforward to me.


In order to return goods to a store you will need to print off a copy of … In order to return goods to a store you will need to print off a copy of the invoice that was originally issued via email - attached to the notification of despatch email. The order confirmation cannot be accepted. Without this invoice goods will only be exchanged at the value currently being charged in store and no refund will be given

easy to return in store if you follow the above

Original Poster

deanos;5306813

Pretty straightforward to me.



Ah right that wasn't on the part I was looking at under the returns,thanks.

Yes, i've done it before. You need a copy of the invoice that they emailed you as ]deanos has said.
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