Laptop BSOD how can i get my files?

26 replies
Found 5th Jan 2009
i have bsod and i cant log into windows

what is the quickest way i can get my files backed up and onto my pc

rep for help

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26 Comments

depends on the BSOD.... you need to press F8 at startup and choose the option to stop at Blue Screen. Write down the details and post again. Or try to repair windows

If your in a hurry, you could probably use a linux OS from disk or command prompt...

basically, there's a million things you can do, but without knowing the exact problem...

Original Poster

ok thanks will give you some info in a sec

Original Poster

it says unmountable boot volume,

i have tried to start windows in all 3 safe modes and "last known good configuration" and none work

i googled this for 1 hour and have not found a solution

thanks

Original Poster

i can reboot the laptop but i would lose all my files so i need a way to back them up first

re-install windows?
it will just replace the OS, it wont delete any of your files

Original Poster

i only have a toshiba reboot disc that came with the laptop

how would i go about re-installing windows

You could buy a 2.5" drive to usb converter so you can remove your laptop drive from your laptop and plug into your pc and access the files via my computer...should be able to pick on up from a Maplins or if you can wait a little longer, ebay sell loads of these

There are different types though...ide or sata

Pan111;3957139

You could buy a 2.5" drive to usb converter so you can remove your laptop … You could buy a 2.5" drive to usb converter so you can remove your laptop drive from your laptop and plug into your pc and access the files via my computer...should be able to pick on up from a Maplins or if you can wait a little longer, ebay sell loads of theseThere are different types though...ide or sata



This will depend if the OP has a password on his windows account.
My Documents folder will return a "access denyed" error, if the account has been set a password.


Smeagol i only have a toshiba reboot disc that came with the laptophow would i go about re-installing windows

I would go about acquiring a Windows setup disc and re-install the OS

oh, also check your BIOS (hit the delete key when booting)
Make sure that the hard drive is the primary 1st boot, disable an other devices, cd, floppy etc..

try that

Original Poster

Pan111;3957139

You could buy a 2.5" drive to usb converter so you can remove your laptop … You could buy a 2.5" drive to usb converter so you can remove your laptop drive from your laptop and plug into your pc and access the files via my computer...should be able to pick on up from a Maplins or if you can wait a little longer, ebay sell loads of theseThere are different types though...ide or sata



will look into that thanks

Original Poster

Tanchi;3957218

have you not tryed the reboot disc? (what ever that is, im guessing its a … have you not tryed the reboot disc? (what ever that is, im guessing its a recovery disc?)



when i try it it says recover but all data will be lost or there is advanced menus which confuses the hell out of me

Tanchi;3957176

This will depend if the OP has a password on his windows account.My … This will depend if the OP has a password on his windows account.My Documents folder will return a "access denyed" error, if the account has been set a password.have you not tryed the reboot disc? (what ever that is, im guessing its a recovery disc?)



You can become the owner of a locked down/passworded profile easily though...so much for private folders

Original Poster

Tanchi;3957218

I would go about acquiring a Windows setup disc and re-install the OSoh, … I would go about acquiring a Windows setup disc and re-install the OSoh, also check your BIOS (hit the delete key when booting)Make sure that the hard drive is the primary 1st boot, disable an other devices, cd, floppy etc..try that



i checked bios and primary is hd and secondary is my dvd

i may look to just find a windows disc and reinstall windows

Boot from an XP disk and choose the repair option. You should then be able to get into the recovery console which would allow you to do a chkdsk /r. If this does not work try again but use fixboot instead.

I take it you have XP

Original Poster

BendyBadger;3957535

Boot from an XP disk and choose the repair option. You should then be … Boot from an XP disk and choose the repair option. You should then be able to get into the recovery console which would allow you to do a chkdsk /r. If this does not work try again but use fixboot instead.I take it you have XP



yea i do i will get hold of an xp disc thanks

esq3585;3957536

Try this if you get a hold of a windows … Try this if you get a hold of a windows diskhttp://www.computerhope.com/issues/ch000630.htm



will use that thanks

There's problems if your getting the dreaded BSOD . It may be a software problem but it's more likely to be a hard ware problem , like a bad sector .Best thing to do without fear of losing data is to link the hard drive to another and copy your files across. I have gadgets that link drives both 2.5" & 3.5" to any usb port on a PC or laptop to transfer data from one drive to another . It's easy to do but you must have another PC or a IDE/SATA to USB device .If using a PC just link the BSOD drive as slave to one of the cables inside the PC . If you have a new PC it may be a sata drive , you would need another cable setup.I would not re-install Windows if you want to see your data again .I do know you can format a drive and bring back most of whats on it , as I've tried it , but you need software , GETBACKDATA , BADCOPY etc for instance . Best thing to is take the drive out of the Laptop and link it to another PC using an adapter or buy a IDE/SATA to USB device ,I bought a newer one recently from amazon for £7.

What about downloading GoogleOS or something similar? Ubuntu? This is a question for other techies as i'm not familiar with this method. Would that allow access to the file structure?

Original Poster

ricko;3959853

There's problems if your getting the dreaded BSOD . It may be a software … There's problems if your getting the dreaded BSOD . It may be a software problem but it's more likely to be a hard ware problem , like a bad sector .Best thing to do without fear of losing data is to link the hard drive to another and copy your files across. I have gadgets that link drives both 2.5" & 3.5" to any usb port on a PC or laptop to transfer data from one drive to another . It's easy to do but you must have another PC or a IDE/SATA to USB device .If using a PC just link the BSOD drive as slave to one of the cables inside the PC . If you have a new PC it may be a sata drive , you would need another cable setup.I would not re-install Windows if you want to see your data again .I do know you can format a drive and bring back most of whats on it , as I've tried it , but you need software , GETBACKDATA , BADCOPY etc for instance . Best thing to is take the drive out of the Laptop and link it to another PC using an adapter or buy a IDE/SATA to USB device ,I bought a newer one recently from amazon for £7.



is the usb device easy to use? i saw a picture of one on eek-bay and it looks complicated to use but it seems like the easiest and quickest way to solve my problem, thanks for the advice

Smeagol is the usb device easy to use? i saw a picture of one on eek-bay and it looks complicated to use but it seems like the easiest and quickest way to solve my problem, thanks for the advice

ricko;3963504

Absolute doddle to use , the new type has a 3 way adapter plug … Absolute doddle to use , the new type has a 3 way adapter plug ...........SATA , 2.5" & 3.5" , if your using a laptop HDD with it , it needs no power supply , you simply plug the adapter with a USB cable attached onto the drive and the other end goes into the USB port . It shows up in My Computer as any external drive would . If your using the older IDE drives theres a 12v power supply supplied with the unit when you buy it .These things are a must have , I can assure you .Of course if the drive clicks as if theres a total failure nothing is much good ,but if it's just a corrupt software problem , the item I've described is the easiest and quickest way to get valuable data off .hope this helps




Picked one up today from maplin great bit of kit.
http://i41.tinypic.com/snnlfd.jpg

I agree ,I have one of these myself bought from the same place ,BUT it only does 3.5" IDE or 2.5" with an adapter .My new one deos the lot : see picture . I have just ordered another as I lost one of the cables and there only £12.99
http://i163.photobucket.com/albums/t295/Rickardo_21/adapter.jpg[/IMG]

For a laptop drive, all you need is the middle-top connector in ricko's post...I have something simular, and it gets the appropriate power though the USB

ricko;3963730

I agree ,I have one of these myself bought from the same place ,BUT it … I agree ,I have one of these myself bought from the same place ,BUT it only does 3.5" IDE or 2.5" with an adapter .My new one deos the lot : see picture . I have just ordered another as I lost one of the cables and there only £12.99[/IMG]



I have one of these. must say there brilliant.
I pluged this into a spare 150 gig internal hdd and store all my programs that i need when going out to fix other peoples pc.

saves me having to kart around a wallet with 100's of cd's in.

just plug this baby into the users USB slot and all ur apps are there. easy.

Original Poster

thanks for all the help everyone i just ordered one off amazon.

i presume it tells you how to take out the old HD from the laptop?
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