Groups

    Laptop Help: Windows XP Toshiba Laptop

    Friend left his laptop for me to look at as he said it was running slow/freezing once Windows started up, and icons would disappear.

    I've started it up but it takes an age to boot into Windows. I've changed the background, screensaver, desktop, etc but nothing will work and it freezes in windows allowing you do it do naff all. I've tried this in both safe mode, and normal mode but both seen to just not wanna work. A system restore never worked either

    He doesnt have any restore/win xp cd's so im kinda stumped?


    Any ideas please?

    25 Comments

    new idea: Was the laptop supplied with XP on it? Check for a hidden 6-10gig partition on the hard drive with a recovery image. Most laptop suppliers put one on.

    When switching a laptop on you hit F8 or F11 usually (just alternate hitting them every second) and your laptop then comes up with a recovery screen with several options. Usually if windows is failed drastically, full recovery is the best option. Make sure you get off all the data off the existing installation first. Music, films, docs, pics, also export browser bookmarks. Then on recovery, windows plus all drivers and initial software will be there and you just have to install everything past that initial install and transfer the data back over.

    Original Poster

    MrDestructo;8339181

    new idea: Was the laptop supplied with XP on it? Check for a hidden … new idea: Was the laptop supplied with XP on it? Check for a hidden 6-10gig partition on the hard drive with a recovery image. Most laptop suppliers put one on.When switching a laptop on you hit F8 usually and your laptop then comes up with a recovery screen with several options. Usually if windows is failed drastically, full recovery is the best option. Make sure you get off all the data off the existing installation first. Music, films, docs, pics, also export browser bookmarks. Then on recovery, windows plus all drivers and initial software will be there and you just have to install everything past that initial install and transfer the data back over.



    what option do i need to look for - just checking now

    Have you given it a scan with MalwareBytes? (Always worth a look for malware, but this step isn't essential)

    I would firstly begin by uninstalling programs that are not essentual (toolbars, games he doesn't play, free programs he never uses, stuff that looks like crap etc).

    Next, CCleaner and run the scan to free up some space on his HDD

    Then, turn off all but the essential programs at start up (this will let his computer boot faster as it's spending less time starting all the different programs in the background - adobe reader, quicktime, office and itunes are prime examples).

    Finally, do a registry scan with ccleaner to remove some of the duff entries (doing this last will clear up the leftovers from the uninstalls).

    The next step is to defrag his machine - This is likely to take a while, so be sure to power the laptop from the mains.

    If after all that you notice no improvement at all, wipe it.

    *just tidied up the post* It's by no means an exhaustive list of things to do, but I would highly recommend doing it. You should see some worthwhile improvements, but it's not guaranteed.

    You should get a fairly explanatory screen with 2 or 3 options on it. I've done it in the past for a few people with failed systems. If you can't figure which one to pick, then write them down and post them up here. That is, provided it's the manufacturers installed copy and they put a recovery partition in there.

    Make sure you do not recover until you've got the data off though! hard drive formatting is but a click or two away at that menu page!

    Disco;8339301

    what option do i need to look for - just checking now



    Look for a partition called porn, it wont solve the problem but will make the time invested so far worthwhile.

    ps. note i edited the post to include the "F11" alternative keypress option !!!

    Original Poster

    harlzter;8339348

    Look for a partition called porn, it wont solve the problem but will make … Look for a partition called porn, it wont solve the problem but will make the time invested so far worthwhile.



    i think thats what caused this lol

    Malware Bytes is also installed but cant even get into it

    Edit: List asks

    Safe Mode (Tried that)
    SM with Networking (tried)
    SM with Command Prompt

    Enable Boot Logging
    Enable VGA Mode
    Last know good config (tried)
    Directory service Restore (tried)
    Debug Mode
    Disable auto restart on system failure

    Start windows normally
    Reboot
    Return to OS Choice Menu

    Disco;8339377

    i think thats what caused this lol Malware Bytes is also installed but … i think thats what caused this lol Malware Bytes is also installed but cant even get into it



    Hmm, sounds like something nasty is in here then. You can't run MB from safe mode? Have you tried SpyBot?

    It might be worth trying to install Avast and run the bootup scan, see if it can remove the virus before the system boots into Windows.

    Original Poster

    DragonChris;8339393

    Hmm, sounds like something nasty is in here then. You can't run MB from … Hmm, sounds like something nasty is in here then. You can't run MB from safe mode?



    nope, lappy freezes before you can choose anything - cant even do START, RUN, MSCONFIG :x

    sorry mate, F8 goes into safe mode option, F11 goes for the recovery partition if one is there I've used them many times, but not everyday, so it's easy to get the two confused.

    Hence why that list of options you posted is from the safe mode screen

    Disco;8339404

    nope, lappy freezes before you can choose anything - cant even do START, … nope, lappy freezes before you can choose anything - cant even do START, RUN, MSCONFIG :x



    Very nasty then...

    Do you have a caddy to remove the HDD from the lappy and scan externally on another machine?

    Original Poster

    DragonChris;8339428

    Very nasty then...Do you have a caddy to remove the HDD from the lappy … Very nasty then...Do you have a caddy to remove the HDD from the lappy and scan externally on another machine?



    nope! - if I use F11 will i **** the OS?

    Disco;8339436

    nope! - if I use F11 will i **** the OS?



    Pity.

    If you use F11, it's likely you'll be given the option to reinstall the OS. If the owner has anything on the laptop they want to keep, it will all be lost.

    The only way to get their stuff off is to remove the HDD, connect to another computer and backup that way (although if you can do that, you might as well just scan it there and then - you could be copying the infected files to your machine, so should scan it first to be on the safe side).

    On that note, I'm going to have to say good luck as you don't have a lot of options now lol. Pity you guys weren't local, I could do with a bit more money

    Original Poster

    i dont have any restore disks so F11 / format isnt an option :thumbsup:

    Disco;8339480

    i dont have any restore disks so F11 / format isnt an option :thumbsup:



    Noooo, the F11 option should have the recovery partition - You don't need the disks as they are technically stored on that partition.

    If this doesn't work, then it might be worth giving this a try:

    To access the Toshiba recovery partition, power off the laptop. Hold down … To access the Toshiba recovery partition, power off the laptop. Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears, where you should start tapping the zero key repeatedly. Stop if the unit beeps or when the TOSHIBA logo disappears. The screen should flash ** HDD RECOVERY MODE ** for a split second, then load the Toshiba recovery program right from the hard drive.Note that this erases all data, and reloads all factory default software. Be sure to back up all your important personal data beforehand!



    Source: futureshopforums.com/t5/…025

    This link may also be of use: geekpolice.net/tut…htm

    And maybe this one: laptopforums.toshiba.com/t5/…418

    aps2.toshiba-tro.de/kb0…htm

    toshiba have used F8 in the past and added an extra option to the top of the safe mode option. You might need to google the exact button to press on that particular laptop if they can't decide over time which to use!

    Original Poster

    dont hold out much hope for this, but will let you know

    Original Poster

    is there anyway you can find the product code (25 digit number) from the laptop and then re-install using a "ahem" copy of Windows XP :thumbsup:

    Disco;8340068

    is there anyway you can find the product code (25 digit number) from the … is there anyway you can find the product code (25 digit number) from the laptop and then re-install using a "ahem" copy of Windows XP :thumbsup:



    Without being able to get into the OS and install a reader, I would find it very unlikely. Does the laptop not have an OEM sticker at the bottom?

    DragonChris;8340097

    Without being able to get into the OS and install a reader, I would find … Without being able to get into the OS and install a reader, I would find it very unlikely. Does the laptop not have an OEM sticker at the bottom?



    i made an xp disc for toshiba laptops when i sold my mothers toshiba laptop. it had no restore disc, lost or never made i dont know. i still have my xp disc tho, if the laptop originally had a license you wont need to worry if it has a sticker or not as it wont be asked for.

    Original Poster

    DragonChris;8340097

    Without being able to get into the OS and install a reader, I would find … Without being able to get into the OS and install a reader, I would find it very unlikely. Does the laptop not have an OEM sticker at the bottom?



    yup certainly does..

    the ZERO (0) keypress thing dont work ?

    Original Poster

    getting no where fast, so gave it up as a bad job.

    You could always install ]this or ]this until you get an OS sorted.

    Disco;8340397

    yup certainly does..



    If it has a licence key on the bottom then type that in as the product key...

    Original Poster

    DragonChris;8344042

    If it has a licence key on the bottom then type that in as the product … If it has a licence key on the bottom then type that in as the product key...



    but theres stuff on the laptop that he needs so formatting is a NO NO :whistling::thumbsup:

    its went back to his anyway
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Surprise! The HUKD Summer Flamedeer Hunt 2017 **OFFICIAL THREAD** (trading …3641406
      2. Meerkat Movies (2 for 1 Cinema Codes) | Official Trading Thread417514149
      3. miikeyblue and shabbird's (but mostly shabbird's) Tuesday night pub quiz!523466
      4. Sonos says let us spy or your stereo will not work33

      See more discussions