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    laptop keeps dropping internet connection

    Banned
    It keeps dropping the connection, when it happens the livebox is not flashing to say its updating, or not connected. When it happens and i go into connections my internet connections is not there, but my neighbours are, its doing it quite often now and driving me nuts. Updated drivers last night, but after kept getting a pop up saying some file wasnt found when i restarted so had to restore to earlier date. If it was drivers surely it wouldnt show any connections available

    50 Comments

    Only a thought, but maybe it would be an idea to check and see what channel your neighbours are on for wireless. If it's the same, it's a good idea to change yours.

    Original Poster Banned

    moob;7208207

    Only a thought, but maybe it would be an idea to check and see what … Only a thought, but maybe it would be an idea to check and see what channel your neighbours are on for wireless. If it's the same, it's a good idea to change yours.



    there is 6 of us, 2 are on channel 1 (including me) 3 are on channel 6 and 1 on channel 11

    how would i change channel?

    Is it just the one laptop that loses cannection ?.

    Original Poster Banned

    tonyg1962;7208310

    Is it just the one laptop that loses cannection ?.



    only have one laptop, its the only thing connected to it

    sassie;7208294

    there is 6 of us, 2 are on channel 1 (including me) 3 are on channel 6 … there is 6 of us, 2 are on channel 1 (including me) 3 are on channel 6 and 1 on channel 11how would i change channel?



    On the router the channel must be set to automatic at the moment for everyone to be getting different channels, set the router and everyone to the same channel number, also set the router to static addressing and set everyone with their own IP address.

    Original Poster Banned

    esq3585;7208371

    On the router the channel must be set to automatic at the moment for … On the router the channel must be set to automatic at the moment for everyone to be getting different channels, set the router and everyone to the same channel number, also set the router to static addressing and set everyone with their own IP address.



    when i say 6 of us, i mean 6 different houses, not 6 connrctions within my home

    would still fix the channel to something like say 7,
    then set your ip addressing to static and turn dhcp server off, used to get all sorts of problems using dhcp on my o2 box, running static now and have had no problems since.

    Original Poster Banned

    esq3585;7208442

    would still fix the channel to something like say 7,then set your ip … would still fix the channel to something like say 7,then set your ip addressing to static and turn dhcp server off, used to get all sorts of problems using dhcp on my o2 box, running static now and have had no problems since.



    ..........................and now you lost me :oops:

    When you lose connection have you tried plugging your laptop into the livebox to see if you can cannect that way ?.

    Original Poster Banned

    tonyg1962;7208530

    When you lose connection have you tried plugging your laptop into the … When you lose connection have you tried plugging your laptop into the livebox to see if you can cannect that way ?.



    no, its usually only off for secs/minutes, so dont really havie chance, bnut have managed to check livebox lights and nothing going on there, and also know it disappears from internet connections, its been doing it for the last 3 to 4 days, but strangley enough just remembered receiving an email off orange about a new upgraded speed of up to 5.5 meg now, nothings changed with speed though, but wondering if thats anything to do with it, but surely my livebox will show a dropped connection if its a connection problem with orange, the lights remain normal. And device manager shows no errors on wireless card, even when it drops the connection

    It might be useful to set up a static IP address for your laptop - see link below and follow the guide for your operating system.

    ]http//ww…htm

    Original Poster Banned

    i thinks its best if i contact orange, i hate doing this as its a nightmare, but i really dont have a clue about it all

    sassie;7210086

    i thinks its best if i contact orange, i hate doing this as its a … i thinks its best if i contact orange, i hate doing this as its a nightmare, but i really dont have a clue about it all



    The problem with that is that Orange probably will say it's an issue with your laptop's wireless adaptor and not their router.

    Try connecting network cable to the router directly and see if it still kicks you off.

    Original Poster Banned

    moob;7210355

    The problem with that is that Orange probably will say it's an issue with … The problem with that is that Orange probably will say it's an issue with your laptop's wireless adaptor and not their router.Try connecting network cable to the router directly and see if it still kicks you off.



    after hunting for hours, found the ethernet, so on that now and see how it goes :thumbsup:

    check the power management on your wifi card in your PC and also check the power management on the Pci-e slot it is plugged into

    Banned

    make sure your wireless lan switch is set correctly and not reset to 2.4 and 5 ghz by accident as it will cause conflicts and will go off intermittently

    make sure only 1 is selected

    Original Poster Banned

    mcallim7;7214961

    check the power management on your wifi card in your PC and also check … check the power management on your wifi card in your PC and also check the power management on the Pci-e slot it is plugged into



    power management checked, i have unchecked allow computer to turn this device off to save power, dont know what the bold bit means :oops:
    casparwhite;7215003

    make sure your wireless lan switch is set correctly and not reset to 2.4 … make sure your wireless lan switch is set correctly and not reset to 2.4 and 5 ghz by accident as it will cause conflicts and will go off intermittentlymake sure only 1 is selected



    how would i check this please?

    was on ethernet last night, and it never dropped, baqck on wirelss today and its dropping again, have updated the drivers and still happening

    you need to choose from either channel 1,6, or 11 and then survey what networks you can see then choose the weakest signal overlap as your channel.

    i,e if channel 11 can be seen but albeit very weak choose 11, you do not want to choose the same channel as a neighbour who is very close by this will cause alot of interference and threshold violations, which is probably what you are experiencing now.

    dcx_badass;7219682

    Wireless is too tempramental, I never bother with it, I get a solid … Wireless is too tempramental, I never bother with it, I get a solid enough connection but it's not worth the speed drop. Anyway change the wireless channel, it could be anything causing it, might drop everytime a neighbour answers their cordless phone. It's trial and error, nothing Orange can really do.



    only because its not set-up correctly across neighbouring houses.

    Banned

    dont know what laptop you have but i have a lan wireless utility program which helps me configure which frequency to use and also to enable my bluetooth

    sounds like ur are getting conflictions on your system either with other things in your house or neighbor hood on the same frequency

    Non over lapping channels shown clearly 1, 6 and 11

    http://www.fcc.gov/pshs/images/tech-topics/dsss.gif

    how those channels should be implemented in high density Access Point environment,

    http://www.cisco.com/en/US/i/200001-300000/230001-240000/230001-231000/230875.jpg

    Original Poster Banned

    alfonse that is brill, but i dont know how to find where i do this, as said earlier there are on Channel 1 (including me, other two are weak signals)
    2 on channel 6, both weak signals and one on channel 11, weak signal

    Banned

    why dont you to have a look at your internet providers site help forum or laptop manufacturer as there will no doubt be other people with the same problem listed several times with easy to follow instructions how to resolve......some internet proidors have an online help service and will log into ur computer and help if you cant do it

    that would be my advice and is my point of call if i ever have problems i cant solve

    Original Poster Banned

    dcx_badass;7220067

    In your router settings.



    again i dont know how to get in there, its an orange livebox and im on a dell studio 1735 (incase that matters) :oops:

    Original Poster Banned

    casparwhite;7220113

    why dont you to have a look at your internet providers site help forum or … why dont you to have a look at your internet providers site help forum or laptop manufacturer as there will no doubt be other people with the same problem listed several times with easy to follow instructionsthat would be my advice and is my point of call if i ever have problems i cant solve



    i have googled till my fingers are dropping off, cant find anything about this, can find about weak signals, but mine when on is excellant

    Banned

    sassie;7220122

    again i dont know how to get in there, its an orange livebox and im on a … again i dont know how to get in there, its an orange livebox and im on a dell studio 1735 (incase that matters) :oops:



    contact dell support , there should beprogram on ur laptop or orangebox

    easiest way instead of going back and forth on here

    Banned

    dcx_badass;7220168

    Northing to do with the laptop, you need to do it on the router, and you … Northing to do with the laptop, you need to do it on the router, and you don't use software, you have to login to the router.



    i am well aware of what to do mate but she cant do it

    dell live support will help her sort it out, thats what they do

    Do you have Norton anti-virus installed? if you do, un-install it, this may be the cause, as it was with my friends laptop who couldnt connect to the internet

    Original Poster Banned

    well just found something about excessive noise (im assuming this means intereference from neightbours, mine only sows one bar, so not excessive)

    i do not have norton, dell will tell me its an roange problme, and orange will no doubt tell me i havent got a wireless adaptor in laptop, like they did last time, hence why im trying to find out the problme myself, nothing in house has changed and been using it for years

    Banned

    dcx_badass;7220238

    Why would Dell know how to use a Orange Live Box?



    why wouldnt they?:thinking:

    Banned

    sassie;7220232

    well just found something about excessive noise (im assuming this means … well just found something about excessive noise (im assuming this means intereference from neightbours, mine only sows one bar, so not excessive)i do not have norton, dell will tell me its an roange problme, and orange will no doubt tell me i havent got a wireless adaptor in laptop, like they did last time, hence why im trying to find out the problme myself, nothing in house has changed and been using it for years



    if orange livebox have said that then you obviously havnt "paired" your adapter with your router, get back in touch and ask them again i cant believe they have just dismissed it........you should of been told how to pair your devices and tried again

    Original Poster Banned

    casparwhite;7220302

    if orange livebox have said that then you obviously havnt "paired" your … if orange livebox have said that then you obviously havnt "paired" your adapter with your router



    last time, with my laptop, two years ago, they are pretty useless

    Banned

    sassie;7220308

    last time, with my laptop, two years ago, they are pretty useless



    you cant say they are all pretty useless as that depends on the indivdual and experience they have

    so you havnt even tried contacting them over this problem then?:roll:

    Banned

    dcx_badass;7220330

    Well they probably won't know the IP, and username and password for a … Well they probably won't know the IP, and username and password for a start.



    oh man , why u looking for an argument that isnt even there, you are talking nonsense

    they can log into your computer remotely and will have all the info they need from the laptop or from you when you give them it to help get it sorted:roll:

    Banned

    dcx_badass;7220364

    I'm not at all, I'm just trying to help, if she knows the IP and UN and … I'm not at all, I'm just trying to help, if she knows the IP and UN and Pass, then changing channel is normally just a drop down box.



    lol all she needs to do is contact dell or orangebox live support......that is what they are there for

    not contacting either because of presumptions that they are gonna pass the book or a bad experience with 1 member of staff is hardly a basis for boycotting the service you are entitled to:)

    sassie;7220232

    well just found something about excessive noise (im assuming this means … well just found something about excessive noise (im assuming this means intereference from neightbours, mine only sows one bar, so not excessive)



    yeah this is where it can be tricky, Noise or Signal to Noise Ratio SNR, is interference from other outside factors, like mirrors/reflective surfaces causing multi path distortion, microwave ovens, etc

    casparwhite;7220351

    oh man , why u looking for an argument that isnt even there, you are … oh man , why u looking for an argument that isnt even there, you are talking nonsensethey can log into your computer remotely and will have all the info they need from the laptop or from you when you give them it to help get it sorted:roll:



    how do you connect to a laptop that isn't on the network properly? :roll:

    leave this to those that know.

    And Orange IT Support is pretty rubbish based on many phones calls to them for friends and family

    Banned

    Alfonse;7220444

    how do you connect to a laptop that isn't on the network properly? … how do you connect to a laptop that isn't on the network properly? :roll:leave this to those that know.



    well she says she can connect via ethernet so that would be the obvious answer:roll:

    if orange cant sort there own problems out then you are entitled t ask for a new box to be sent out......simple as that

    Banned

    dcx_badass;7221052

    All she has to do is log into the router and change the channel, waste of … All she has to do is log into the router and change the channel, waste of time calling Dell or Orange for a 1 minute job.



    1 min job thats been runing for 26 hours and counting.........

    Original Poster Banned

    casparwhite;7220323

    you cant say they are all pretty useless as that depends on the indivdual … you cant say they are all pretty useless as that depends on the indivdual and experience they haveso you havnt even tried contacting them over this problem then?:roll:



    the laptop has been connected to this livebox for a few years, its still going strong but is now dropping the connection for a few minutes at a time, the livebox is not showing signs of proble,s, neither is the wireless card, hence why i havent spent an hour on a phone call to orange, past experience with them is terrible when i have needed help, neither have i contacted dell as it isnt a dell problem, all i need to know now is how to get into livebox to change channel, im trying to elimainate problem before spending hours on the phone
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