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    Laptop problem! any advice please?

    My niece has given me her laptop to have a look at after it decided to go on strike today, when its turned on it stays on the "waiting" screen as if its getting ready to start running but it wont actually boot up, i can get as far as entering the user password but nothing after that, when i try to run it in safe mode all that appears is a black screen with the safe mode writing in all 4 corners, then if i run the task manager it tell me that no processes are running and 2 services (safe mode and user login)

    Any advice please!!

    Its a Toshiba Equium, running Windows Vista Home,

    26 Comments

    I'm sorry hun, I dont understand anything about computers, I cant even get my phone to work properly

    but I hope you manage to sort something out so she doesnt feel disappointed x

    Original Poster

    ClarityofMind;6146300

    I'm sorry hun, I dont understand anything about computers, I cant even … I'm sorry hun, I dont understand anything about computers, I cant even get my phone to work properlybut I hope you manage to sort something out so she doesnt feel disappointed x



    She's a nightmare, carries the lappy around by the screen (and she wonders why its starting to fall off and it wont close properly now) i also caught her picking it up by the dvd drive:w00t:,

    You have changed your avvy?? very serene:thumbsup: a change is as good as a rest or is someone after you;-)

    its probably nothing... just shut it down and leave it for a while...

    edit: i mean use start-shut down, not by abruptly disconecting the power

    clondikemike;6146348

    She's a nightmare, carries the lappy around by the screen (and she … She's a nightmare, carries the lappy around by the screen (and she wonders why its starting to fall off and it wont close properly now) i also caught her picking it up by the dvd drive:w00t:,You have changed your avvy?? very serene:thumbsup: a change is as good as a rest or is someone after you;-)



    mmmm I treat my laptop much the same lol

    Its the first avvy I ever used,, .. my dream forest, I go there in my mind when I get stressed and just imagine how it is to be calm again.

    You okay hunni? x

    Original Poster

    ClarityofMind;6146363

    mmmm I treat my laptop much the same lol Its the first avvy I ever used,, … mmmm I treat my laptop much the same lol Its the first avvy I ever used,, .. my dream forest, I go there in my mind when I get stressed and just imagine how it is to be calm again.You okay hunni? x



    Think i need a place like that at the moment:roll:, bones are on the mend i think:thumbsup: you ok?

    IF you can get into safe mode, can you jab ctrl+alt+del , and start Task Manager? Click File > New Task and type Explorer and hit enter, that might bring the desktop up. Also, from File > New Task, type MSConfig . IF that loads, click the Startup tab and untick evertthing from it, then click the services tab, hide all Microsoft services, and untick everything else. Reboot. See if that helps.

    Original Poster

    [QUOTE=dxx;6146480]IF you can get into safe mode, can you jab ctrl+alt+del , and start Task Manager? Click File > New Task and type Explorer and hit enter, that might bring the desktop up. Also, from File > New Task, type MSConfig . IF that loads, click the Startup tab and untick evertthing from it, then click the services tab, hide all Microsoft services, and untick everything else. Reboot. See if that helps.[/QUOTE:

    Will give that a go now:thumbsup: (rep for the advice)

    Original Poster

    When i enter safe mode i get the black screen and a message saying "Windows explorer has stopped working", managed to enter the Task Manager and followed the info you suggested and still nothing, have just rebooted and started normally and the screen keeps saying "Please wait" and then flashing black and then going back to "Please Wait" and so on and so on?

    Have managed to gain some info from her that she was downloading from Mininova yesterday:roll:

    Do you have a Vista disc?

    restart - hit F8 hile the comp boot up. choose "Repair this computer" and choose "Detect and Repair start-up problems" or something along that line

    if that doesnt help

    while youre on safe mode, do a system restore to a point of time when everything works / before the problem or even before she downloade from mininova

    the msconfig method is actually similar as safe mode booting when only basic services are loaded when widnows start

    Original Poster

    jtx;6146652

    Do you have a Vista disc?



    She does, i have asked her to bring it round tomorrow as i feel i may have to reinstall:x

    Original Poster

    starsparkle2311;6146694

    Haven't got a clue, but hey Hi CDM:-D



    Neither have i:) helloooooo ss,hows you?

    Original Poster

    nuabdi;6146691

    restart - hit F8 hile the comp boot up. choose "Repair this computer" and … restart - hit F8 hile the comp boot up. choose "Repair this computer" and choose "Detect and Repair start-up problems" or something along that lineif that doesnt helpwhile youre on safe mode, do a system restore to a point of time when everything works / before the problem or even before sehe downloade from mininovathe msconfig method is actually similar as safe mode booting when only basic services are loaded when widnows start



    Managed to get to the "System restore" and im in the middle of restoring now, fingers crossed, rep and thanks from me:thumbsup:

    Well the system restore didnt work!!, restored back to the 23rd and restarted but nothing,

    clondikemike;6146608

    When i enter safe mode i get the black screen and a message saying … When i enter safe mode i get the black screen and a message saying "Windows explorer has stopped working", managed to enter the Task Manager and followed the info you suggested and still nothing, have just rebooted and started normally and the screen keeps saying "Please wait" and then flashing black and then going back to "Please Wait" and so on and so on?Have managed to gain some info from her that she was downloading from Mininova yesterday:roll:



    Not all bad - if it's able to load MSConfig, it shoud be able to load other stuff, too. Again with the New Task thing, can you try entering just "c:" to see if that gives you a navagable file manager. You might be able to use that to enter the control panel to uninstall new junk or use restore points. Beyond that, if you can navigate to it, try loading firefox or IE, or whatever antivirus or spyware protection is on there. If there's none, try accessing the browser to download it. If you can't navigate, putting

    c:\Program Files\Internet Explorer\iexplore.exe

    into the new task box should bring up IE.

    clondikemike;6146833

    Managed to get to the "System restore" and im in the middle of restoring … Managed to get to the "System restore" and im in the middle of restoring now, fingers crossed, rep and thanks from me:thumbsup:Well the system restore didnt work!!, restored back to the 23rd and restarted but nothing,



    in that case, you should use the recovery console (you dont need the vista DVD for this, newer computer has their recovery console permanently isntalled in the harddisk).

    Use the F8 method - choose "repair your computer" instead of "start in safe mode"
    and then choose "detect and repair start-up problem"
    if that is not helpful also, Im afraid you have to choose "restore to factory setting" from the repair menu

    Original Poster

    nuabdi;6147155

    in that case, you should use the recovery console (you dont need the … in that case, you should use the recovery console (you dont need the vista DVD for this, newer computer has their recovery console permanently isntalled in the harddisk). Use the F8 method - choose "repair your computer" instead of "start in safe mode"and then choose "detect and repair start-up problem"if that is not helpful also, Im afraid you have to choose "restore to factory setting" from the repair menu



    Just finished the "Detect and repair" and still the same, dont seem to have the "factory setting" option, i have, Startup repair (tried and nothing), System Restore (nothing again) Windows Complete Restore (tried and says i dont have a backup), Windows Memory Diagnostic Tool (havent tried but dont think its relevant, Command Prompt (no), Restoring the complete windows operating system (only want me to insert the original disc),

    So i cant find a factory default option, i know what you mean as my old Acer had the same option and came in useful a few times,

    Original Poster

    starsparkle2311;6147265

    I'm good thanks, hope you are too!!!Your family seem to ask a lot of you … I'm good thanks, hope you are too!!!Your family seem to ask a lot of you don't they? lol



    Lol, do you know them:), im the "if there is a problem, or someone needs helping, picking up, something needs fixing, someone needs a hand" man in the family:roll:

    I think the weight on my shoulders didnt help with my collar bone, BUT i cant say "No" sadly, just the way iam,

    Original Poster

    dxx;6146835

    Not all bad - if it's able to load MSConfig, it shoud be able to load … Not all bad - if it's able to load MSConfig, it shoud be able to load other stuff, too. Again with the New Task thing, can you try entering just "c:" to see if that gives you a navagable file manager. You might be able to use that to enter the control panel to uninstall new junk or use restore points. Beyond that, if you can navigate to it, try loading firefox or IE, or whatever antivirus or spyware protection is on there. If there's none, try accessing the browser to download it. If you can't navigate, puttingc:\Program Files\Internet Explorer\iexplore.exeinto the new task box should bring up IE.



    Gone into the Task Manager & file>new task>c & have the error "Windows cannont find 'c'.Make sure you typed the name correctly, and then try again

    Original Poster

    starsparkle2311;6147334

    lol, they're lucky to have you then:)How you doing with your footwear?:-D



    Its very funny, about 30 mins ago i knelt over to put a drink on the floor (on a coaster!!) & bent my toes back, went all hot, then cold and felt sick (jees do you know when i read back my own posts im not the most exciting user:roll:)
    http://www.comparestoreprices.co.uk/images/do/donjoy-nexstep-shortie-walker-with-air.jpg

    starsparkle2311;6147907

    CDM you are one of the nicest HUKDers, I'm sure many on here will agree … CDM you are one of the nicest HUKDers, I'm sure many on here will agree with that, at least you don't make stuff up!!Thanx for the pic of the boot, you been practising your Spice Girl dances yet?I bet you have.Seriously tho', you were feeling sick? I hope you're ok:?One weekend of watching Catherine Cookson with your Mother is enough.



    +1 xx

    starsparkle2311;6148063

    Hey COM:)



    hi hun x x

    Original Poster

    starsparkle2311;6147907

    CDM you are one of the nicest HUKDers, I'm sure many on here will agree … CDM you are one of the nicest HUKDers, I'm sure many on here will agree with that, at least you don't make stuff up!!Thanx for the pic of the boot, you been practising your Spice Girl dances yet?I bet you have.Seriously tho', you were feeling sick? I hope you're ok:?One weekend of watching Catherine Cookson with your Mother is enough.And you used a coaster? WOW how posh are you?:p



    "Coaster" i should have said "crappy old DVD-RW that i bought from 7dayshop for tuppence each after spending some more money due to the site!!!!"

    My mum said to me today "Is there another Catherine Cookson on Sunday", i checked the TV guide praying to (and im not religous) God, Allah, Budda, Jehovah & Elvis that it wasnt & hooorraay!!!!! not on

    starsparkle2311;6148085

    you checked out feedback?LMAOHi hun hope you're ok:-D x x x x



    oh god now what lol

    btw sweetie, would you just like to tell the rumour mill what we think of them saying we argued? xx

    omg, feedback = a whole new section I never considered laughing at before

    starsparkle2311;6148085

    you checked out feedback?



    God'sake the old women lol

    Original Poster

    starsparkle2311;6148120

    lol, nice one.Do you like the Office? I hear that is on back to back on … lol, nice one.Do you like the Office? I hear that is on back to back on Sunday. My brother gave me the Extras dvd for Xmas,(obvo last minute panic buying,lol) it's not to my taste, I tried watching it for the first time last week, I didn't like it. I may watch the 2nd series cos Robert De Niro is in it but otherwise, it's going to Ebay,lol.Hey I may be going to Edingburgh Zoo this Sunday, how exciting is that?LOL, I may put some pics up on here, just to entertain you all:p



    As i think im turning into a Vampire i have been watching the American version of "The Office" for the past few weeks (They have a double @ 01.45am ish Tuesdays on ITV2) and i love Steve Carrell, didnt find extras that good, nowhere near as good,

    Last time i went to Edinburgh i took and ex as a suprise Xmass pressie, went ice skating at the Winter Wonderland:), the time before that it was a Stag and i cant remember that much:roll:

    Post the pics ss!! its nice to see how much of a good time you had and also to remind people of when they went themselves:thumbsup:
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