Laptop Screen Problem - Can you help? also any info on returns to currys?

45 replies
Found 20th Mar 2008
I have had the Laptop for around 3 months and i brought it from Curry's

The problem happens when i play a DVD or use full screen and thats where is all goes wrong

I am goggling an image of a similar screen problem but basically the screen is full of moving lines (live an un-tuned TV - Hazy) and this makes the laptop unusable.

Does anyone know to cause of the problem and a possible Fix.

Or

If i return it would i be able to ask for voucher/ Credit note?

45 Comments

have you tried using other players to play the dvd?
does it do the same if you play an .avi (or other video file) in full screen mode?

Original Poster

yeah .AVI's and YouTube

So video files from both the internet and *Cough torrents lol

hmm... have you tried reinstalling the graphics card driver?

Original Poster

no but do you know the best website to get drivers? apart from the manufacturers website?

I've just always used the manufacturers website, what card have you got?

Original Poster

NVIDIA® GeForce™ 7150M

If you possibly find XP drivers for that card you would be classed as a god in my eyes

Original Poster

the laptop is a Compaq Presario V6642EM Notebook PC

]tada! i think this is the one alternatively you could try option 2 on this ]page

Original Poster

Cheers mate

If this still dont work do you think i should take it back?

someone else (more computer literate than me) maybe able to help you out, my experience of returning things to curry's/comet (cant really remember which one) isn't brilliant, i had a problem with my dvd burner on a laptop and i knew it could't be fixed cause the it guy at work had researched the (apparently really common) problem. but they sent it away to get fixed, and i had to wait to get a new one. if it cant be fixed you'll get a new one or if they no longer stock it a credit note (i think, this is only from my experience).

so you might as well try all the advise you get cause more than likely this when its away for repair they'll try the same things. you might as well be sure its broke before they take ages to fix, what could be an easy fault. does that make any sense, its still early.

edit: upon looking at the time its not still early, i'm just tired

Has it always done this?

Original Poster

Only started recently

If you can remember an exact date then you could do a system restore back to that date and fix it. Problems like this occur due to codec related problems, some programs such as media players and DVD player software install codecs, conflicts can happen between these codecs resulting in what your saying (its hard to diagnose without a picture of it though).

Un-installing the offending software should fix it. Just try to work out what you changed most recently, what you installed etc and remove it.

If the problem is related to the codec's, that means it is a software related problem and as such it cannot be fixed under-warranty without you paying through the nose. It should be an easy fix really.

Original Poster

guerilla;1749006

someone else (more computer literate than me) maybe able to help you out, … someone else (more computer literate than me) maybe able to help you out, my experience of returning things to curry's/comet (cant really remember which one) isn't brilliant, i had a problem with my dvd burner on a laptop and i knew it could't be fixed cause the it guy at work had researched the (apparently really common) problem. but they sent it away to get fixed, and i had to wait to get a new one. if it cant be fixed you'll get a new one or if they no longer stock it a credit note (i think, this is only from my experience). so you might as well try all the advise you get cause more than likely this when its away for repair they'll try the same things. you might as well be sure its broke before they take ages to fix, what could be an easy fault. does that make any sense, its still early.edit: upon looking at the time its not still early, i'm just tired



Yeah i understand what your saying but i have only had the laptop for around 3-4 months and i kind of wanted something more reliable and something to last me a year or two.

I will try the advise you given above but since the problem started about a week ago its happened around 6 times :x

I also get no incompatibility issue warning when i Close/open the lid

Original Poster

PhearFactor;1749094

If you can remember an exact date then you could do a system restore back … If you can remember an exact date then you could do a system restore back to that date and fix it. Problems like this occur due to codec related problems, some programs such as media players and DVD player software install codecs, conflicts can happen between these codecs resulting in what your saying (its hard to diagnose without a picture of it though).Un-installing the offending software should fix it. Just try to work out what you changed most recently, what you installed etc and remove it.If the problem is related to the codec's, that means it is a software related problem and as such it cannot be fixed under-warranty without you paying through the nose. It should be an easy fix really.



Well i updated the Graphic card driver around 2 months ago and it was working fine and that was the only recent update installed.

BTW would a auto-update for the sound effect the video card?

what programs are you using to play your dvds and avis

I am talking about programs you have installed rather than updates the computer has made. What program's do you have installed that you use for watching media files (avi etc)?

Original Poster

I use VideoLAN for watching AVI's

Thats mainly the one i have used because i have done for years and maybe Windows Media Player 11 once or twice

Try re-installing VLAN, remove it and get the latest version and see what happens. Also what operating system are you running on?

Original Poster

Ok will do it tonight when i get home from work

any other ideas?

If I knew your operating system I can tell you which codec packs to download. Like an all-in-one installer for most codecs, that may also fix the problem.

Original Poster

Window Vista Home premium 32-Bit :thumbsup:

it would be odd if it was a codec problem with vlc, ive been using it for a few years no and have never had a problem with any file type i threw at it

you said xp earlier on? if you are going to reinstall the drivers remember to get the right ones

Original Poster

guerilla;1749249

it would be odd if it was a codec problem with vlc, ive been using it for … it would be odd if it was a codec problem with vlc, ive been using it for a few years no and have never had a problem with any file type i threw at it



thats exactly what i was thinking but i am willing to try anything

But i really feel uncomfortable keep the laptop to be honest

I will try and take a picture today if it happens tonight but its quite frighting to think that i spent £500 on a laptop only for it to start playing up 3-4 months down the line

Original Poster

guerilla;1749256

you said xp earlier on? if you are going to reinstall the drivers … you said xp earlier on? if you are going to reinstall the drivers remember to get the right ones



I was going to install XP on it because of the problem but couldn't get a hold of some of the drivers :thumbsup:

Current Operating system is Vista H-P 32bit

I personally use this codec pack with Vista:
softpedia.com/get…tml

It is not that VLC is having the issue, but rather something else is conflicting with it. It is easier to re-install VLC than to find the other offending program, re-installing could force it to override any settings another piece of software has set to change VLC's operating set-up.

Codec problems are very common, doesn't matter what software your using.

Original Poster

but would this cause the whole screen to F'up?

Original Poster

Also i would like to give you guys as much information as possible.

when the Screen going off on one. the Laptop seems to crash Crlt+Alt+Del doesn't respond and no key in put works

On Vista it would, it may behave differently on XP though.

Like I said earlier it is hard to be 100% sure without an image of what is happening. You said that this only occurs when your playing media though, flash, avi and so on. This makes it sounds like a codec problem as I have suffered from it in the past.

I'll bow out then i have no knowledge nor do i really want any of vista! Good Luck geo!

Its a refresh rate (Hz) issue for sure, there is a setting on video playback or similiar in the Nvidia or the codecs drivers, the refresh rate is set too high. Anyone can try see and for themselves if you set your refesh rate too high you'll get lots of lines across the screen.

1. If its not the Nvidia drivers check the codecs if unsure uninstall your codecs and install this pack to make things easier:-

]http//ww…om/

soz just saw you're using vista

]http//ww…htm

As Guerilla mentioned at the start of the thread. updating the display drivers of the graphics card is a must. You should do this first, if you have problems still then you can start looking into the codec problem.

Basically making sure Windows Media Player is up to date and removing other software that installs codecs, such as Video Lan, DivX Player, Nero etc. Then see what happens when you try to play an AVI. Re-install the software as you need or a codec pack.

Original Poster

http://i6.photobucket.com/albums/y224/feyda/11111.jpg

Original Poster

Exactly the same problem i have

Original Poster

guerilla;1749427

I'll bow out then i have no knowledge nor do i really want any of vista! … I'll bow out then i have no knowledge nor do i really want any of vista! Good Luck geo!



Mate you have been a great help and your comment a more the welcome

thanks :thumbsup:

Not seen this before. I will have a little look around and see what I can come up with lol.

Original Poster

PhearFactor;1749556

Not seen this before. I will have a little look around and see what I can … Not seen this before. I will have a little look around and see what I can come up with lol.



That would be great mate thanks alot :thumbsup:

Repped

Geo do you use a wireless mouse by any chance?

Aaah seen. Thats hopefully a corrupt driver or codec which will mean uninstall all gfx drivers and codecs and clean then re-install last working driver. If the issue still persists it could be that the gfx card chipset has fried.
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