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    Laptop warranty

    I bought a dell laptop with extended warranty a few years ago.

    Over the last year and a bit I have been having the same problem with my laptop. On 2 separaet occasions a dell engineer has tried to fix the problem, but the problem appears every few months or so.

    Does anyone know is there anything in a warranty that states that if the company can not fix the problem indefintely (as it keeps happening every 4 months or so) and it is same problem, then I am entitled to a refund of the goods?

    The reason I ask is that this same problem with the laptop can occur time and time again, and once the warranty expires I will have to pay to get it fixed, which should have been fixed whilst I had the warranty.

    Anyone know about this kind of thing

    Thanks

    2 Comments

    If it had to be sent off for a physical repair in their workshop, yes.

    If it was a software problem, no.

    Describe the problem in detail.
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