Found 7th Dec 2008
for good i presume..

had it a year last august.

i doubt i can get dell to sort it out can i?

its just the compaq i had before, i'd had for 5 years and its probably still going strong..

it just wont charge at all. nor turn on with no battery in, just the charger to try to let it just power up.. i think its something internal..

15 Comments

Could be the charger. Have you tried it with a different one?

Original Poster

tony_s1;3686526

Could be the charger. Have you tried it with a different one?


nah it's not, when i plug it in i can hear the power going into the laptop? kinda a high pitched whirring sound.. just when i press the button its basically 'computer says no'

Is it possible that the power supply is dead ?
Tony

Original Poster

as above

charging circuit on motherboard. - ac/dc convertor

The lappy will detect that the power supply is connected by no dc to the mobo or battery

had an HP go this way years ago. Can be repaired but as its a Dell spares may be hard to come by unless soursed from Dell - at a price

EliTom

Maybe contact Dell and see what they say

can't remember exactly what the sale of goods act say (someone on here will know) but there is something in it about fot for purpose for a reasonable period of time, and less tahn 18 moths would not be considered a reasonable period of tiime for a laptop - I would gues 4-5 years would be resaonable

hth

EliTom

i know it sounds silly, but remove the battery and press and hold the power button with the power cable REMOVED, hold the button for 10 seconds, then plub in the power and try to turn it on. this can sometimes work.

Atx reset.

I could try suggesting various things myself, but there's not much point. Your best hope for a complete and accurate diagnosis and possible fix is by contacting Dell's tech support, either by IM via their site, or by phone. They'll give you tech support the same as they would if you were still under warranty, only difference being that they'll give you a no-obligation Out Of Warranty Quote after the call rather than an engineer with a new part for free as they would normally.

Original Poster

elitom;3686687

Maybe contact Dell and see what they saycan't remember exactly what the … Maybe contact Dell and see what they saycan't remember exactly what the sale of goods act say (someone on here will know) but there is something in it about fot for purpose for a reasonable period of time, and less tahn 18 moths would not be considered a reasonable period of tiime for a laptop - I would gues 4-5 years would be resaonablehthEliTom


cheers Eli, i'll see if anyone can help me anymore.
aircanman;3686694

i know it sounds silly, but remove the battery and press and hold the … i know it sounds silly, but remove the battery and press and hold the power button with the power cable REMOVED, hold the button for 10 seconds, then plub in the power and try to turn it on. this can sometimes work. Atx reset.


didnt work im afraid.

t0mm;3686739

cheers Eli, i'll see if anyone can help me anymore.didnt work im afraid.



gutted.

dont know what to say, you could try and claim on the sale of goods act, but its not likely to work because after 6 months it gets very hard to prove, and you have to use letters rather than phone calls or emails etc.

I dont know what to suggest

2 options - ring dell and appeal to their sense of goodwill OR ring dell and purchase extended warranty (can we still do this on a lapsed warranty?), then wait 6-8 weeks before claiming on it. 2nd option is fraudulent of course, but imo major electrical purchases like this should be insured automatically for at least 24 months... Personally, I'd go for the 1st option and am pretty confident that with patience and the right attitude you could convince them to send an engineer out... maybe....

sorry to hear this t0mm... :-(

Original Poster

Liddle ol' me;3686915

2 options - ring dell and appeal to their sense of goodwill OR ring dell … 2 options - ring dell and appeal to their sense of goodwill OR ring dell and purchase extended warranty (can we still do this on a lapsed warranty?), then wait 6-8 weeks before claiming on it. 2nd option is fraudulent of course, but imo major electrical purchases like this should be insured automatically for at least 24 months... Personally, I'd go for the 1st option and am pretty confident that with patience and the right attitude you could convince them to send an engineer out... maybe....sorry to hear this t0mm... :-(


1. I'll probably try that, or claim on house insurance.
2. Even if it was legal i couldnt do that, i need a laptop/pc asap and can't afford one - i need it for assignments.


yeah its pretty stressful :-(

t0mm;3686966

1. I'll probably try that, or claim on house insurance.2. Even if it was … 1. I'll probably try that, or claim on house insurance.2. Even if it was legal i couldnt do that, i need a laptop/pc asap and can't afford one - i need it for assignments.yeah its pretty stressful :-(



Ok, good luck :thumbsup:

elitom;3686669

charging circuit on motherboard. - ac/dc convertorThe lappy will detect … charging circuit on motherboard. - ac/dc convertorThe lappy will detect that the power supply is connected by no dc to the mobo or batteryhad an HP go this way years ago. Can be repaired but as its a Dell spares may be hard to come by unless soursed from Dell - at a priceEliTom



Funny you should mention this - My Dell Inspiron 1525 has just come back from being repaired for this same fault - same resolution - luckily my Dell was less than a year old and was covered.

crd67;3687072

Funny you should mention this - My Dell Inspiron 1525 has just come back … Funny you should mention this - My Dell Inspiron 1525 has just come back from being repaired for this same fault - same resolution - luckily my Dell was less than a year old and was covered.



Might be worth t0mm doing a bit of research for known issues before phoning them then. If it is a widespread problem Dell are prob more likely to have a repair policy in place for cases like t0mm's - let's hope so.
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