Leased car return and charges from inspector (Manheim) / complain to BVRLA.

Posted 17th Dec 2021
Hello !
Long story short , a month ago I returned a leased car from Hitachi Finance and during the final check the Inspector from the company (called Manheim) identified 4 chargeable items.
One was a dent which of course I agree with, but the other three were not right.
For two areas he claims that the car has not been painted properly with one area having 'a ripple effect' and the other having dirt in the paint. The thing is that the car was not painted ! I got it delivered with 30 miles and I know that I have not done any painting job on these areas ...
as far as the the last area , work was carried out and I am speaking with the garage that did .. although they do not seems very supportive and just say that the inspector is just being unreasonable.
I was wondering if anyone has experience on similar situations and putting a complaint to BVRLA and or the Financial ombudsman? I complained to Hitachi but their response more or less is that they have to go with what the inspectors says..
Many Thanks
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Hard to understand what you are on about.

So has it had repair work.?
20 Comments
  1. Avatar
    Hard to understand what you are on about.

    So has it had repair work.?
  2. Avatar
    Ask him to prove the car was repainted (normally this is done by using a paint depth meter) a car that has been repainted will have thicker paint in that area
  3. Avatar
    Its quite common for new cars to arrive at the dealership with faults in the paintwork from the factory, even on high-end cars, or with damage that occurred during transit. This should then be put right either by the dealers bodyshop, if they have one, or by another local bodyshop.
    In your case it either wasn't repaired or its been repaired badly. I'm not sure how you proceed with this though.
    Edited by: "Delbert.Grady" 18th Dec
  4. Avatar
    Manheim is a car auction complete while will sell your car for them.
    Probably trying to devalue it and more more money themselves by not listing it
  5. Avatar
    Hitachi Finance; great company very easy to do leasing through.

    Sounds to me like the repairs were not baked and it was simply a spray and air dry. Those tend to always get dirt stuck in them and often end up with orange peel, worst thing about smart repairs!
  6. Avatar
    Never had leased car. This type of scenario puts me off leasing car.
    I know not helpful to op. Sorry.
  7. Avatar
    I haven't seen the car and cannot comment on your car but i used to deliver, collect and inspect hire vehicles for many of the big insurance companies whilst the customers car was being repaired after an accident.
    If i had a £ for every time the customer damaged the car and claimed they didn't i would be rich.
    They used to filler and spray the cars at home with rattle cans and it looked dreadful and they would think i wouldn't notice, a blind person could find it with their hands
    In your case, the area you've had repaired was obviously done by a poor repairer if hes found it and theyve probably let over spray off your car or another repair near by go on these other areas
    Edited by: "Mark_Hickman" 18th Dec
  8. Avatar
    "...The thing is that the car was not painted ! I got it delivered with 30 miles and I know that I have not done any painting job on these areas ..."
    Excellent info to raise your claim. You were provided with a sub-standard product from day one; you don't even need to pay for your own specialist report to prove these defects as the lease company's expert has even identified the sub-standard defects for you. The lease co has effectively hung itself.

    You are ashamed to have been associated with a sub-standard product and your social standing has been detrimentally impacted together with suffering stress from embarrassment.
    I imagine your claim will have a value at least equivalent to what the lease company is attempting to extract from you.

    This is a clear cut and T-Cut case and any self-respecting ambulance-chasing legal practitioner will be falling over themselves to provide their no-win-no-fee services.
  9. Avatar
    Author
    MonkeysUncle17/12/2021 23:47

    Hard to understand what you are on about.So has it had repair work.?

    The 2 areas that they claim has paint ripple effect and the dirt in paint, No they have not been painted at least while the car was in my possession. That are the ones I find them unfair .
    One other area I did repair but they support it is not as it should be . I am discussing this with the garage ..
  10. Avatar
    Author
    Delbert.Grady18/12/2021 00:29

    Its quite common for new cars to arrive at the dealership with faults in …Its quite common for new cars to arrive at the dealership with faults in the paintwork from the factory, even on high-end cars, or with damage that occurred during transit. This should then be put right either by the dealers bodyshop, if they have one, or by another local bodyshop.In your case it either wasn't repaired or its been repaired badly. I'm not sure how you proceed with this though.


    I think you are right. The only issue is that when you receive the car you go around and check it with naked eye and you can spot that much. When delivering the inspector spends with his tools half an hour going around looking it . So ..

    groenleader18/12/2021 07:48

    Hitachi Finance; great company very easy to do leasing through. Sounds to me …Hitachi Finance; great company very easy to do leasing through. Sounds to me like the repairs were not baked and it was simply a spray and air dry. Those tend to always get dirt stuck in them and often end up with orange peel, worst thing about smart repairs!


    There was only one repair .. the other two there nothing that I know of.. that is why I believe it is wrong
    Edited by: "Glombix" 18th Dec
  11. Avatar
    Author
    Mark_Hickman18/12/2021 08:22

    I haven't seen the car and cannot comment on your car but i used to …I haven't seen the car and cannot comment on your car but i used to deliver, collect and inspect hire vehicles for many of the big insurance companies whilst the customers car was being repaired after an accident.If i had a £ for every time the customer damaged the car and claimed they didn't i would be rich.They used to filler and spray the cars at home with rattle cans and it looked dreadful and they would think i wouldn't notice, a blind person could find it with their hands In your case, the area you've had repaired was obviously done by a poor repairer if hes found it and theyve probably let over spray off your car or another repair near by go on these other areas


    It was on the other side of the car, so cross contamination is unlikely. I can send you the photos , for a second opinion if you agree. I am more than happy to stand corrected . Thanks

    bargainhunter118/12/2021 08:00

    Never had leased car. This type of scenario puts me off leasing car.I know …Never had leased car. This type of scenario puts me off leasing car.I know not helpful to op. Sorry.


    It is (un) lucky draw.. and I will be staying away from lease in the future too.. :-)
    Edited by: "Glombix" 18th Dec
  12. Avatar
    Glombix18/12/2021 08:41

    I think you are right. The only issue is that when you receive the car you …I think you are right. The only issue is that when you receive the car you go around and check it with naked eye and you can spot that much. When delivering the inspector spends with his tools half an hour going around looking it . So ..There was only one repair .. the other two there nothing that I know of.. that is why I believe it is wrong


    I know what your saying, but what the inspector is saying is not necessarily wrong either. Just b/c you say you did not have the repairs done does not mean that they were not done!

    The car might have been repaired before it came to you at the dealer or lease firm. Check the paperwork for the visual inspection you carried out when you received the car. Most people take photos on arrival, this could help you in your argument.

    The car might have been damaged at the work shop while repairing the other bodywork issues. Happens all to often, congested spaces, too many cars.
  13. Avatar
    Author
    groenleader18/12/2021 09:25

    I know what your saying, but what the inspector is saying is not …I know what your saying, but what the inspector is saying is not necessarily wrong either. Just b/c you say you did not have the repairs done does not mean that they were not done!The car might have been repaired before it came to you at the dealer or lease firm. Check the paperwork for the visual inspection you carried out when you received the car. Most people take photos on arrival, this could help you in your argument.The car might have been damaged at the work shop while repairing the other bodywork issues. Happens all to often, congested spaces, too many cars.


    But the main point is that even the photos from the report do not show anything...i think I will give it a go with BVRLA.
  14. Avatar
    Does it say how much the charges are for each item? Only ask as my lease, 1 yr in , my neighbour has kindly dinged my passenger door. Just wondering whether it would be worth me getting it repaired or just handing it back.
  15. Avatar
    I dont know anything about this but perhaps they should have done a inspection before you leased it. So ask for that report. Because you could have easily missed something where a inspection specialist would see. So it's not fair to blame you after when something hasn't been checked.
  16. Avatar
    Author
    splatsplatsplat18/12/2021 10:49

    Does it say how much the charges are for each item? Only ask as my lease, …Does it say how much the charges are for each item? Only ask as my lease, 1 yr in , my neighbour has kindly dinged my passenger door. Just wondering whether it would be worth me getting it repaired or just handing it back.


    It does . Actually bvrla has a detailed list. I can send it later if you can not find it . Smart repairs are 70 and painting around 140
  17. Avatar
    Glombix18/12/2021 10:14

    But the main point is that even the photos from the report do not show …But the main point is that even the photos from the report do not show anything...i think I will give it a go with BVRLA.


    bvrla.co.uk/con…tml
  18. Avatar
    Request access to the vechile for your own professional inspection to age the repairs you dispute being under your control and as a none professional you were unaware of.

    They will not be able to as they will have already flogged it and not want to sit on the asset costing them money. Claim over other than the bits you have agreed to.
  19. Avatar
    Author
    Bertz9918/12/2021 18:01

    Request access to the vechile for your own professional inspection to age …Request access to the vechile for your own professional inspection to age the repairs you dispute being under your control and as a none professional you were unaware of.They will not be able to as they will have already flogged it and not want to sit on the asset costing them money. Claim over other than the bits you have agreed to.


    Saw already the ad on autotrader...
    Edited by: "Glombix" 12 h, 47 m ago
  20. Avatar
    Author
    Thank you all for the input :-) let's who how it goes
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