Lebara dropping calls after 30 min as company policy

Yes I thought I'd update on our progress, but the hold on a call does fix it. Annoying but a workaround.

Didn't work for me I still have the issue

I had similar issues and I can understand how painful when it disconnects while you are in between the discussion and you need to explain it all again to the new agent.

You need to
1. Login to your account and get the call log when the call was dropped (you may find 29:50 or similar)
2. Talk to customer care and pin point the call drops, without the logs they may not admit its a problem at there end.
3. Send a strong email to customer care but I bet they won't be responding to that.

It took approx. 2 wk. to get this fix on my numbers. it was very painful even the calls to customer care were dropping after 30 min.

As per customer care in recent months they had changes at there network based on some new policy they don't allow calls more than 30 min.
I asked them to share the policy and as expected they never shared it.
I challenged them that when I got the plan this was not in place and I should be allowed to make the calls as long as I have the plan or call credit.

I had a few rounds with them but at last it seems working.
Hope that helps.

Same story with me that Lebara says its the problem with the chipset used in the Motorola G 5g as well. it seems they are all in same class chipset. Lebara said they have escalated with Vodafone but no time lines to get that resolved with Vodafone and further with Motorola. Though earlier I use to make more than an hr longer calls till few months back. would be interesting to know if Vodafone customers are facing same issues.

I'm on Vodafone and my Xiaomi 12 cuts off after 30 minutes. The solution for me is to disable 4G and WiFi calling ( my phone is 5G capable but no 5G in area ).