Found 18th Oct 2016
Ive recently purchased an LG G3 off Ebay. Only problem is i cant get 3G on 3 only 4G? Any ideas.....?

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13 Comments

You will get what Three gives you lol If you're in a 4G area, that's what you'll automatically get. Why do you not want 4G?

4g is better than 3G, in fact it's ten times faster so don't panic :P

Original Poster

Could it be that the phone is an import? So it wont pick up the the frequency? I may return it. I may look at the LG G4.
What is the G4 like?

karl100100

Could it be that the phone is an import? So it wont pick up the the … Could it be that the phone is an import? So it wont pick up the the frequency? I may return it. I may look at the LG G4. What is the G4 like?



I don't understand what your issue is.

Are you only getting 4G, so when that isn't available you aren't getting any signal?

You could try a different network sim in it. All phones sold by 3 are unlocked and can be used on all networks.

Original Poster

Yes only getting 4g. The signal is showing no bars.

karl100100

Yes only getting 4g. The signal is showing no bars.



Settings > Tethering & Networks > Mobile Network > Network Mode > Ensure is set to LTE/GSM/WCDMA auto
Also check your internet settings are correct for Three network.
Three - Internet settings

Also just to ask. Did you do an OTA OS update to Android 6 (Marshmallow) or anything just before this started to happen?

Edited by: "cecilmcroberts" 18th Oct 2016

Original Poster

No its Android 4.4.2. Ive tried all the network settings, but some are missing, for example on My G2 you can select VPN Settings and Network Operators, these are missing.

Original Poster

I can get 4G with no signal bars, but no 3G

Original Poster

Access Point Names is missing not VPN Settings.

karl100100

Access Point Names is missing not VPN Settings.



Could you fire up a screen grab of what you see when you enter "mobile network" option in the settings menu?
Sorry could you also confirm the exact model number from about phone. Think it should be a D855 otherwise it is a grey import.

Edited by: "cecilmcroberts" 18th Oct 2016

Under mobile network in the options, can it be set to 4g only rather than 4g and 3g

I thought the signal bar shows lower rating when phone is idle.It saves the battery. 3 network only have 3g and 4g transmitters and 4g travels further than 3g. Maybe your on the edge of the signal range so that's why you are only seeing 4g. If you can use the phone then don't worry about it. If not try another network sim in phone or change to a network with better coverage in your area.
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