Posted 8th Nov 2020
Hi

Wondering if anyone knows the answer to this. I bought a OLED55E7N back in Nov 2017. The TV has got screenburn from watching Sky News. I know I got a 5 year warranty for the TV back then but unsure if it covers screen burn. I have tried the pixel refresher 10 times now and it just won't go away. So frustrating! My question is did the 5 year John Lewis warranty cover screen burn back in 2017, I don't think it does now but did it then?

Thanks in advance.
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