LG washing machine and LG customer service

3 replies
Found 9th Feb 2010
When my old dyson machine wasnt repairable anymore it was replaced by domestic and general for a new lg machine.

This was in november 2008 and the machine has a 2 year lg warranty and i purchased a further 3 year extended warranty again through domestic and general.

The machine was delivered by comet.

4 weeks ago it broke down and after contacting D&G they told me it was LG's problem as its under lg warranty,rang lg they wanted proof of purchase which i didnt have as it was insurance replacement,rang d&g again and they duly sent me the comet purchase reciept for the machine,rang back lg and they are now saying that its comets problem!

I feel like banging my head off a wall,surely 2 years manaufacturers warranty means just that,LG's problem surely?
Comet have just told me not their problem they only delivered it!

I'm going round and round in circles and dont know what to do next,seem to spend all my time on the phone and am getting nowhere :o(

any ideas of what i can do to get lg to come fix this machine?

3 Comments

If you have a Comet sales reciept for the machine then the initial 2 year warranty is with Comet. Phone them back with your reciept details and ask for an engineer visit.

Original Poster

planearm;7792679

If you have a Comet sales reciept for the machine then the initial 2 year … If you have a Comet sales reciept for the machine then the initial 2 year warranty is with Comet. Phone them back with your reciept details and ask for an engineer visit.

thanks will try comet again!:thumbsup:

Original Poster

comet are sticking to their guns,its lg's problem,lg have now said they want the machine written off but noone has even looked at it! LG told me to ring D&G and tell them the machine is to be written off,D&G said they would raise a complaint so still no further foward and the washing is mounting
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