Littlewoods - validated code?

4 replies
Found 28th Oct 2007
I was just going through some old e-mails, deleting etc, and came across an
email I sent to Littlewoods:

I recently placed an order for goods which totalled £35, and after using a promotional code,
this was then reduced to £10. I have noticed, however, that the full amount of £35 has been
taken from my bank account and would like this to be reviewed.

If the promotional code is not valid (despite its acceptance upon order) then I wish to cancel my
order placed and request a full refund.

Thank you for your time
XXX

And the following response:

Dear Me,

Thank for your e-mail about your order. I apologise for the misunderstanding which has arisen . It
appears that the promotion has now been applied to the account and refund made to your card
account.

I hope that this information is helpful to you, but if I can be of any further assistance, please do
not hesitate to let me know.

Regards Patricia Williams
Customer Support
Littlewoods

Do you think this would consitute Littlewoods acknowledging the validity of the promo code for me??

Or perhaps I'm just clutching at straws.. If not, I don't mind paying the £25 as it was my fault for not checking that I could use the voucher

Cheers!

5 Comments

I would say yes, they have confirmed that the code was valid due to human intervention.

Shengis

I would say yes, they have confirmed that the code was valid due to human … I would say yes, they have confirmed that the code was valid due to human intervention.



They still seem to think they are entitled to charge your account (even if you thought you didn't have one) A FURTHER £25 TWO MONTHS DOWN THE LINE, LEAVING YOU WITH OVERPRICED GOODS THAT THEY WON'T LET YOU SEND BACK!

Littlewoods are crooks.

Banned

Shengis

I would say yes, they have confirmed that the code was valid due to human … I would say yes, they have confirmed that the code was valid due to human intervention.



I'd agree with that. It reads that they themselves applied the code. If it wasnt valid - what the hell were they doing adding it?

Original Poster

Cheers guys.. gonna try it and see where it gets me

Banned

bubbaloo

Cheers guys.. gonna try it and see where it gets me



Have you ]filled out the form yet?

Even if you dont want to participate, the larger the number of complaints we have, the better chance for all.
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