Littlewoods voucher info please read before ordering...

Ihad a conversation with a woman from littlewoods this morning regarding vouchers codes.As a code had been cancelled on me AGAIN! Littlewoods has the right to refuse to accept a voucher or review the acceptant eligability of a code. They accept your code on initial ordering THEN have the right to revoke it as and when they like. Plus in her words " we are aware people are using codes found on the internet when they are not entitled to them" So thought i would share this with you all, so just be aware they are checking codes so dont be suprised if out of the blue you get a cancelled voucher invoice.

25 Comments

Admin

They're terrible for it :roll: S'pose you've gotta see the codes as a perk rather than a priveledge

Original Poster

Indeed, i cant grumble i still had some bargains. I asked for my account to be closed now. Then few months time may open up again and get the 15 off first order thingy! LOL

Argue the toss with them as they know they can't do that,oh but be careful it may damage your health.;-)

Banned

They aint allowed to do it. They have got from the time you place the order, untill they deliver, to either accept or reject a code. Once they deliver they have acceped the order. And acording to their own t+c, once theve accepted the order, they have entered a contract. They are just trying it on because so many muppets are rolling over and having their bellys tickled.

Banned

Oh and i almost forgot, heres an email address that might come in handy, its to one of their in-house lawyers, im sure she will be interested in hearing how clued up us consumers are about the finer points of contracts (and breaches of them) and how interested the national papers are on this shocking story (they say no publicity is bad publicity! Thats untill they screwed over thousands of people) [email protected] have fun getting your discounts re-applied.

Original Poster

apparently on the bottom of online ordering or on any order form it says ( prob in small writing) that they can withdraw the right any time from a voucher being accepted. Im tempted to look at it online and see if its really there or not!

Banned

it prob does say that somewhere, prob well hidden, but all that means is that they can withdraw the promotion before an order is delivered, if an order is accepted and delivered and a code used, they cant remove the code from that order further down the line, as a contract for an agreed price has been entered in to. Im getting my ?300 back even if it means a day in court, they wont turn up anyway, and if they did turn up, the judge would just laugh at them, and rule in our favour, they have acted illegally.

I got a statement from Littlewoods this morning with a "Cancelled Voucher" charge of £25. I rang customer services, who advised they would reverse the charge.

10 minutes later I got a call saying they couldn't do the refund, as it had not been used correctly in the first place.

anne-marie here I come ;-)

pcnutta

So thought i would share this with you all, so just be aware they are … So thought i would share this with you all, so just be aware they are checking codes so dont be suprised if out of the blue you get a cancelled voucher invoice.



THEIR COMPUTER SYSTEMS SHOULD BE CHECKING THE CODES WHEN INPUT - THE FAULT IS WITH THEIR IT DEPARMENT, NOT US POOR CUSTOMERS :oops:

sheely-wheely

THEIR COMPUTER SYSTEMS SHOULD BE CHECKING THE CODES WHEN INPUT - THE … THEIR COMPUTER SYSTEMS SHOULD BE CHECKING THE CODES WHEN INPUT - THE FAULT IS WITH THEIR IT DEPARMENT, NOT US POOR CUSTOMERS :oops:




Ask your IT department to check the caps lock for you. :giggle:

stora

Ask your IT department to check the caps lock for you. :giggle:



That's my angry font :x

Grrrrrr!!!!!!!

Original Poster

LOL i like angry font! Well ive emailed anne marie with very stern words. Fingers crossed

Banned

snakeeyes21

They aint allowed to do it. They have got from the time you place the … They aint allowed to do it. They have got from the time you place the order, untill they deliver, to either accept or reject a code. Once they deliver they have acceped the order. And acording to their own t+c, once theve accepted the order, they have entered a contract. They are just trying it on because so many muppets are rolling over and having their bellys tickled.



Agreed and the problem is people blindly accept it because they know no better and think that Littlewoods would never try it on and would only be truthful in this respect.

Fact is, they can put whatever T&Cs they like. It wont override the law - and in this instance, they even admit the contract is binding once they post. They have no comeback - apart from making you jump through hoops to amend the account.

Banned

If you ask me this whole cancelling codes fiasco hasnt got anything to do with the codes. Its got a lot to do with the ?4.6 million they got fined, along with argos (?12 million) for price fixing the sale of "tweenies" toys last christmas.

sheely-wheely

That's my angry font :x Grrrrrr!!!!!!!



As I said on another posting, how many people have received a fake email. I received one pretending to be paypal today saying ship an item.

They do the rounds. If you argue you had an email from what you thought was Littlewoods with a code toget anaccount, why would you argue. You get a discount rather than a free clock, they get a customer.

They can't prove you didn't and should be glad of the custom.

No need for court,just pay what you owe and not for the voucher being cancelled. Will they take you to court. Have they proof you didn't get an email? Would you have kept the email? Answers would beno.

Sent my mail to anne-marie this morning based on what I've read here and on other forums dealing with consumer matters.
It'll be interesting to see the response to this -

"Littlewoods have from the time an order is placed until the time of delivery to either accept or reject a code. Once Littlewoods deliver the goods they have accepted the order.
According your Terms and Conditions once Littlewoods accepted the order, a contract was entered into.

That means is that they can withdraw the promotion before an order is delivered but if an order is accepted and delivered and a code used, they cannot remove the code from that order at a later date as a contract for an agreed price has been entered into.

Whatever clauses may in, or added to, the Terms and Conditions do not affect my statutory rights.

In this instance an 'invitation to treat' was made by Littlewoods and the offer which I made was accepted and my credit card debited accordingly"

Don't give in - I used a £25.00 voucher with an order (for £29.00) placed back in July and yesterday I got a statement saying 'Voucher Cancelled' and it showed my account was now in arrears by £25.00.

After one polite phone call the operator said it was a mistake and she re-credited £25.00 to my account with no further questions. I just went onto the Littlewoods site to check my account and it has been done, exactly as promised. It is possible to get this sorted out without resorting to the threat of legal action.

Does seem a bit hit and miss though, as others haven't been as lucky...

divingdave

Don't give in - I used a £25.00 voucher with an order (for £29.00) placed … Don't give in - I used a £25.00 voucher with an order (for £29.00) placed back in July and yesterday I got a statement saying 'Voucher Cancelled' and it showed my account was now in arrears by £25.00.After one polite phone call the operator said it was a mistake and she re-credited £25.00 to my account with no further questions.



That's my situation too and I've no intention of giving in.
Prior to e-mailing I phoned the accounts department and was told in no uncertain terms that they can do this and if I didn't pay that they would take steps to recover the amount due.
As I pointed out in my e-mail an invitation to treat was made and the offer accepted
_kevinboone.com/law…tml

No reply yet, but it's early days

Just seems to be the £25 code they are cancelling,wonder if they will start cancelling others now though.

Just tell them you will go elsewhere and to stick the voucher where the sun dont shine :whistling: Theres plenty of club books out there that will happy with your custom :giggle:

Banned

bobbybox

Just seems to be the £25 code they are cancelling,wonder if they will … Just seems to be the £25 code they are cancelling,wonder if they will start cancelling others now though.

its not just the £25 one being removed. Ive had loads removed.

Oh dear,have to see what happens with mine:x

snakeeyes21

If you ask me this whole cancelling codes fiasco hasnt got anything to do … If you ask me this whole cancelling codes fiasco hasnt got anything to do with the codes. Its got a lot to do with the ?4.6 million they got fined, along with argos (?12 million) for price fixing the sale of "tweenies" toys last christmas.



Should we be writing to the Tweenies .... I bet it is bossy Bella's fault :giggle:
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