Found 6th Mar 2010
Hi, I have a basic debit card, and it lets me take money from cashpoint just fine.

However if I try to use it in a shop it says I have entered wrong pin! Any ideas?

Thanks.

12 Comments

How strange...go to a Lloyds TSB cash point and change your pin number, if it's still doing it phone your bank.

Probably cos it's not a debit card but cashcard.


what is the name of the card.


this http://blogs.guardian.co.uk/money/LloydsTSBblog.jpg


lloydstsb.com/deb…asp

lloydstsb.com/cur…asp

saying that though it says on cashcard can be used for shops so therefore you need to contact bank and ask

Try going to use a lloyds cashpoint and it should work after that.:thumbsup:

Does it say wrong pin or pin locked?

Original Poster

it's def a visa debit, just looked. Used it at a lloyds cashpoint and worked fine, it's so annoying

it says wrong pin one more try left & makes me look like a retard

Go to a cashpoint as others have said and select PIN Services - either unlock pin if its now locked or change pin - on mine it let me change it to the same thing and then it worked fine. If you do get it wrong again, it will lock then just go to the cashpoint and unlock it

birdgage;8033680

Try going to use a lloyds cashpoint and it should work after … Try going to use a lloyds cashpoint and it should work after that.:thumbsup:



MissBehave;8033703

it's def a visa debit, just looked. Used it at a lloyds cashpoint and … it's def a visa debit, just looked. Used it at a lloyds cashpoint and worked fine, it's so annoying it says wrong pin one more try left & makes me look like a retard



try the above

Is the chip on the card dirty or worn? It could possibly be because of this, POS (Point of Sale) machines read from the chip only, therefore if it cant verify the card PIN from the chip it may say it is incorrect. ATMs on the other hand initially read from the chip, then if they are unable to read from the Mag stripe, which is why it may work in an ATM but not a POS machine.

There is a test you can do to find out (although its better to just order a new card) if you use an ATM which has a 'dip' style reader, i.e you can still see the card when it is inserted these only read the card from the mag strip when the card is pulled out, therefore if it can't read from the chip it asks you to remove the card, then insert your pin. If it does this then it is reading from mag strip, if it asks you to insert a PIN with the card still inserted then it is reading from the chip.

Original Poster

Thanks for all your help, thats the card in the pic yeah. it's clean so will try going to cash point and changing the pin monday, x

Original Poster

P.s sorry I lied there, its a green card lol

MissBehave;8034179

P.s sorry I lied there, its a green card lol



electron

Based on my own experience, and that of my eldest son, I'd get as far away from Lloyds as you possibly can.
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