Looking for help! Can't get computers to link to router

Hi, having real problems getting my daughters laptop and sons pc linked to my new Virgin wireless router. We did get the laptop connected fine for a while then went away for New Year and used a wireless dongle and now we can't get it connected too. I know its a long shot but thought I'd give you guys a go cos you are usually a great help, before I bring in the expensive guys! Thanks for all help, rep added to all.

8 Comments

How do you connect your son's computer to the router? is it wireless?

Are you using the correct IP & DNS addresses?

Original Poster

Guyver;7428114

How do you connect your son's computer to the router? is it wireless?



Yes, we used a wireless dongle in the back of his computer which worked great until we changed broadband provider.

Original Poster

Painkiller;7428146

Are you using the correct IP & DNS addresses?



I know I'm being thick but any details its asking for we are putting in correctly, not sure what DNS is tho? Sorry........:oops:

did virgin give you a new wireless router?

Original Poster

gog5y;7428289

did virgin give you a new wireless router?



Yes, they did.

Just to let you know, I was with VIrgin for a while and getting the PS3, two PC's and a laptop to connect was a ******** mare'. Might not be the same problem but it could be something to do with your encryption (WEP/WP-PSK thingy). I was lucky enough to have a friendly nerd visiting me a month after getting it, otherwise I would have had to have paid for an expert to come out....And the virgin 'help center' were about as much help as a chocolate fireguard - the bloke on the other end of the phone told me he had never heard of a Playstation and asked i it was a wind up!

Goingmad;7428340

Yes, they did.



You need to describe the problem. Saying you can't connect isn't very helpful without the details of what's going wrong, where and when.

Can you see the new wireless network for the new router?
If you try and connect does it work correctly and allow you to put in a password?
If you're putting in a password in is it the same password you were using before or one that came with the router?
And so on...
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