Lost item in FS/FT Forum, Seller won't refund

Bought a phone in the FS/FTsection on here, and never recieved it
Pm seller and finally got a response saying they had posted it recorded delivery but had now lost/thown out the proof

They are now refusing to refund any funds..

Is there anything i can do ?

Never had a bad trade on here until now

20 Comments

Who was the seller? Any links to the thread?

They have to refund you, or face the wrath of the mods. Simple.

SuperEd

seller should refund you,and kept proof incase of need to claim from RM

Banned

i think your dealing with a kid there

16 at most so maybe hes pocketed ya money?

Did you send him the game aswell??

Banned

Thanks Junkenstein73, we'll take a look...

Perhaps they give a little more consideration when you call them. It's easy to fob off via PM and hide behind responsibilities.

Let us know how you get on, I'll try to get in touch meantime.

Original Poster

craigk8163;8231389

Did you send him the game aswell??



Yep he's recieved that

aScottishBloke;8231398

Thanks Junkenstein73, we'll take a look...Perhaps they give a little more … Thanks Junkenstein73, we'll take a look...Perhaps they give a little more consideration when you call them. It's easy to fob off via PM and hide behind responsibilities.Let us know how you get on, I'll try to get in touch meantime.



Not playing ball says he won't refund end of:x

Banned

junkenstein73;8231418

Yep he's recieved thatNot playing ball says he won't refund end of:x



then u have an address

small claims court is next move

Banned

Did you call him ?

I'm curious though, as it's no excuse for the other seller to not complete the refund.

Failure to follow FS/FT rules in full leads to an increased risk of trades being unresolved. No stats to back it up, but it's fairly well appreciated.

Banned

Delay's and lost parcels do happen, but there's no excuse not to try and rectify the situation....

Original Poster

aScottishBloke;8231512

Did you call him ?I'm curious though, as it's no excuse for the other … Did you call him ?I'm curious though, as it's no excuse for the other seller to not complete the refund.Failure to follow FS/FT rules in full leads to an increased risk of trades being unresolved. No stats to back it up, but it's fairly well appreciated.



i have his address but no phone number

i will have to put it down to experience i guess, i know its frustrating when parcels go missing, i've refunded people where i've posted and they have not recived :x

junkenstein73;8231672

i have his address but no phone numberi will have to put it down to … i have his address but no phone numberi will have to put it down to experience i guess, i know its frustrating when parcels go missing, i've refunded people where i've posted and they have not recived :x



Don't give up - he's taking the mick. You deserve your money back.
I had it recently with a wifi card on here, and the seller was absolutely fine about refund - the Royal Mail are cack and thats what the proof of postage is there for

Banned

He's offering to return your game and exchange your loss for a couple of games.

The seller seems to ignore the rest of their responsibilities. If you're not happy with an exchange to compensate, let me know and I'll do what needs to be done on the HUKD side of things.

Banned

if he doesn't refund take him to small claims, if you get certain benefits it doesn't cost a penny (including working tax credits)

If more people did actually go through with it then people might think twice about ripping others off!

Original Poster

aScottishBloke;8231512

Did you call him ?I'm curious though, as it's no excuse for the other … Did you call him ?I'm curious though, as it's no excuse for the other seller to not complete the refund.Failure to follow FS/FT rules in full leads to an increased risk of trades being unresolved. No stats to back it up, but it's fairly well appreciated.



aScottishBloke;8231721

He's offering to return your game and exchange your loss for a couple of … He's offering to return your game and exchange your loss for a couple of games.The seller seems to ignore the rest of their responsibilities. If you're not happy with an exchange to compensate, let me know and I'll do what needs to be done on the HUKD side of things.



Just need a refund or what i paid for...

Not happy to recieve games as compensation to be honest

Original Poster

colinsunderland;8231787

if he doesn't refund take him to small claims, if you get certain … if he doesn't refund take him to small claims, if you get certain benefits it doesn't cost a penny (including working tax credits)If more people did actually go through with it then people might think twice about ripping others off!



Might just do that mate, how do i go about it ?

Original Poster

colinsunderland;8231809

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm




Cheers will have a read:thumbsup:

Banned

junkenstein73;8231788

Just need a refund or what i paid for...Not happy to recieve games as … Just need a refund or what i paid for...Not happy to recieve games as compensation to be honest



Neither would I, however as it's the best you're appearing to get, I'll close this thread and deal with the member.

We advise you always to follow fs/ft rules to the max should you need to escalate such disputes in the event of the OP not being around.

Good luck.

Sorry, commenting is no longer available on this discussion.

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