Lovefilm - cancel direct debit - what will happen?

Found 25th Apr 2011
Hi, im in a sticky situation with lovefilm. i want to cancel my account but one of the movies i sent is still in the post. i sent the bluray back on wednesday, and they still have not recieved the movie because of the bank holiday on friday and today. my payment is due tommorow and i am skint.

i have just called and they put me on the basic package, i mentioned i cant use the account due to playstation being down so that they would either delay my payment date or give me compensation, but the only thing they offered was an extra movie a month.

what will happen if i cancel my direct debit? (online banking)
would they bother chasing me up over a £5?

any help much appreciated.

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26 Comments

Banned

It's not done by direct debit is it?

Original Poster

master_chief

It's not done by direct debit is it?


must be, money comes out every month.

kaisar

must be, money comes out every month.



Possibly standing order, or just payment via card same date each month. Im sure they do it via bank card details and not DD though.

Banned

kaisar

must be, money comes out every month.



I've never set up a direct debit with them and it never showed up in my list of DDs.

Original Poster

is there any way that i could cancel the standing order/DD?

and would they actually chase me up for the £5?

Original Poster

master_chief

I've never set up a direct debit with them and it never showed up in my … I've never set up a direct debit with them and it never showed up in my list of DDs.


just checking my account now, will let u know

Banned

kaisar

is there any way that i could cancel the standing order/DD?and would they … is there any way that i could cancel the standing order/DD?and would they actually chase me up for the £5?



Cancel your bank card maybe? Phone your bank?

It's done by card - monthly.

Original Poster

28 Mar 2011 POS **** 26MAR11 , WWW.LOVEFILM.COM , 08444820123 GB - 14.99

your right, its not DD, what is POS?

Banned

I would imagine they don't use DD so people can't cancel so easily without going through proper process.

Point of Sale?

It's card anyway

Original Poster

t0mm

It's done by card - monthly.



how do i cancel it, over the phone?

more importantly, what will happen if i dont pay?

kaisar

how do i cancel it, over the phone?more importantly, what will happen if … how do i cancel it, over the phone?more importantly, what will happen if i dont pay?


Ring your bank and tell them you've lost your card, they'll cancel this one and issue you a new one.

Depends wether your bank gives you an unplanned overdraft or not - if not - i suspect nothing

if they do they'll probably charge you a fee.

the ONLY way of stopping the payment will be to phone the bank and say your card is lost. They will cancel it and issue a new one with a different number

They'll send big Dave round

Thats what happened to me before this is what i done, i chenged to the lowest package, i allowed them to take payment and deleted everything on my list, and contacted lovefilm, they refunded me, this is the email they sent:

Dear xxxxx,Thank you for your recent query.I can confirm that your … Dear xxxxx,Thank you for your recent query.I can confirm that your account, registered under the email address 'xxxxxxxxxxxxx', is now completely cancelled with effect from11/12/2010 as requested.This means that no further DVDs will be sent to you and no further payments will be debited from your bank card. We would like to inform that we have requested a refund (subjected to approval) of £7.99 on your account and we request you to wait up to 3 to5 business days to receive this amount back. Should you have any other questions please do not hesitate to contact us.



HTH

Original Poster

MR1123

Thats what happened to me before this is what i done, i chenged to the … Thats what happened to me before this is what i done, i chenged to the lowest package, i allowed them to take payment and deleted everything on my list, and contacted lovefilm, they refunded me, this is the email they sent:HTH


did they offer the refund, or did you have to call them?

I emailed them and they offered refund as you can see from the email, never called them

Banned

I just got my account frozen lol

not my fault though

If its a card payment then you can't cancel it and I'm pretty sure it is a card payment and not a dd as when our last card expired we forgot to provide them with new details and they put our account on hold until we sorted it.

Banned

kaisar

cant stand these c***ts, i order band of brothers bluray, instead of … cant stand these c***ts, i order band of brothers bluray, instead of sending me 2 blurays at a time, which i was pay for, they sent me one disc at a time, so i had to wait 2/3 days for the second disc to come.plus has anyone spoke to any of the foriegn call centre staff,Hello my name is max, NO YOUR NAME IS MR SINGH!!!


good to see xenophobia / racism is alive and well NOT!

Original Poster

csiman

good to see xenophobia / racism is alive and well NOT!



LOL, in my opinion, why do they need to use fake names. i will make a new thread, to get some opinions from hotukdeal community.

Just ring your bank and say you have a small direct debit/standing order due to leave your account tomorrow and you don't have the money to pay it. Ask them if they can provide you with a small overdraft just to cover the amount of the bill. I know people who have done that and the bank has given them it completely free of charge. Just make sure to explain that you literally have no money and you don't want to go overdrawn. They may well be sympathetic and help if it's just a one off and for a very small amount. I think it is certainly worth a shot.

Banned

LoveFilm were amazing with me when I cancelled. They had not received my last DVD I sent back so said I couldn't close the account till they did.
I chased them a couple of times and the lady finally said, not to worry and she cancelled my account there and then regardless of them receiving the DVD.

Great service.

Hahaha... Lovefilm call centre are so funny. I took out a free trial offer and got loads of free goodies like a Marks & Sparks gift voucher. But when it came to cancelling at the end of the trial period I was faced with the near impossible task of confirming my details. It literally took half an hour with me having to repeat everything letter for letter over and over again. Yet again and again I was still having the guy read them back to me inaccurately. Fun!

Original Poster

NUMBER8GAMESTER

Hahaha... Lovefilm call centre are so funny. I took out a free trial … Hahaha... Lovefilm call centre are so funny. I took out a free trial offer and got loads of free goodies like a Marks & Sparks gift voucher. But when it came to cancelling at the end of the trial period I was faced with the near impossible task of confirming my details. It literally took half an hour with me having to repeat everything letter for letter over and over again. Yet again and again I was still having the guy read them back to me inaccurately. Fun!


lmao typical, what an accent Hellloooooooooooo

they pronounce theres words longer, and best of all their names LMAO
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