Lowest Price Guarantee | CoolShop (formerly SoftUK)

Found 5th May 2009
At Coolshop.co.uk we'll always ensure we are the the best price on all products you find in our catalog.

For fair comparison, we will price match based on these simple requirements:

* The product should be stocked in the shop we match
* To use the price guarantee, please contact our customer service before you place your order
* It may take the form of link or similar
* The goods you buy from Coolshop.co.uk includes delivery, therefore we always match the product price + delivery if that is collected separately
* Price guarantee applies to products actually available, and thus not in line-bid bundle offer and / or by offering the limited number and out of stock products.
* Price guarantee covers only goods covered by the UK rules on VAT, duty, warranty and consumer protection.

Price

At Coolshop.co.uk we always try to ensure we will have the best prices across our entire database of games. Should you expect to find the same product in stock at a lower price in a UK based chain-store or online store, we will match the price of the product for you. To make use of price guarantee, please contact our customer service team before you place your order, price guarantees can only be exercised before purchase and not retrospectively. We need proof of the price before the price guarantee is to be exploited. The documentation may be in the form of a link or similar. The goods you buy from Coolshop.co.uk includes delivery, therefore we always match the product price + delivery if that is collected separately.

Price guarantee applies to products actually available, and thus not 'out of stock products, queue-offers, bundle offers and / or offers with limited numbers. Price guarantee covers only goods covered by UK rules for VAT, customs, warranty and consumer protection

Delivery

All orders received before 16:00 weekdays will be dispatched the same day. (Friday before 15:00

14 Comments

Original Poster

I used the price match for Mirror's Edge. It was £ 19.98 and their price matched it to £ 9.98 (price at Blockbuster). For some reason I wasn't able to order the game from Blockbuster.

Also I asked them to price match Lair. It was around £ 10.99 and they price matched the Games price at £ 4.99.

You can use the price guarantee for anything in stock.

All I did I used their Live Support and in less than 30 seconds it was a new price active for a game!

SuperEd

good to know cheers:thumbsup:

But why go through the trouble when you can buy it for the same price somewhere else?

I did like soft-uk but I don't think I like them that much to go through the trouble

Original Poster

Mistaken, why to order from 3 different shops, when you can have it from one next day? Most of the shops delivery is so slow. I always had my game from SoftUK next day.

They will give you points for money spent in their shop and you can use those points for discounts later on.

For some reason, some shops do not accept your card. They state the game as in stock and then it takes ages to send it...

Just few reasons, why to price match...

Yeah I guess. The few times items I did order from soft-uk did arrive the next day or 2. Thanks QenTox

Do you think Coolshop will ever make a loss on an item? I don't like to order from a company like this if they are to make a loss as we need them to compete against amazon,HMV and thehut (especially now woollies and zavvi have gone).

Can't order anything from the site, when I'm putting my payment details in it's saying communication error, anyone else getting this?

Mistaken;5125110

Do you think Coolshop will ever make a loss on an item? I don't like to … Do you think Coolshop will ever make a loss on an item? I don't like to order from a company like this if they are to make a loss as we need them to compete against amazon,HMV and thehut (especially now woollies and zavvi have gone).



Woollies and Zavvi have not gone, they are back trading....



(Well online at least!)

What's the deal?

Moved to Misc, thanks for reporting

so they only price match not beat it

Plus they give your credit card details to someone else!

grex9101;5126654

Plus they give your credit card details to someone else!


:w00t: SoftUK had my details! I think I'll keep an eye on my Bank Account! :whistling:

Boogie83e;5127254

:w00t: SoftUK had my details! I think I'll keep an eye on my Bank … :w00t: SoftUK had my details! I think I'll keep an eye on my Bank Account! :whistling:



Yep, there was a thread on here about it not so long ago.

Scary.
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