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    M and M Direct customer services?!?!?

    Do they exist??? No one answers the phone and i emailed more than 24 hours ago.....

    Never had problems previously but this time they decided to deliver to my old address (which is un occupied) only found out it was there by chance!!!

    And they cancelled half my order without telling me making the P&P charges not worth while.

    Anyone had any experience???

    5 Comments

    How could it be delivered to your old address if it's un-occupied,they need a signature:?

    hi,

    i've just finished dealings with them and found they respond 3 days after you're initial email, ignore your written letters and takes about 20 mins of hanging on the phone before speaking to a person. After returning my order (incorrectly advertsided) they refunded me only the cost of the item (even though told them how much it would cost p&p to return it). They did finally refund everything though.

    Has really put me off using them now.

    Try ringing the sales line,they might put you through etc

    0871 664 1333

    mrsj2008;7749583

    hi,i've just finished dealings with them and found they respond 3 days … hi,i've just finished dealings with them and found they respond 3 days after you're initial email, ignore your written letters and takes about 20 mins of hanging on the phone before speaking to a person. After returning my order (incorrectly advertsided) they refunded me only the cost of the item (even though told them how much it would cost p&p to return it). They did finally refund everything though.Has really put me off using them now.



    One bad experience shouldn't put you off.

    I've returned faulty items etc before and always put on the invoice to refund the cost of postage which was blah blah blah and i've never had any problems:thumbsup:

    Original Poster

    Thanks - they lady who delivered phoned me to say where did i want the parcel leaving - thinking she was at my house i said in a safe place - be home soon.

    She sounded puzzled but said ok. Got home and couldnt find it so rang her back and she explained she thought it was funny that it was being delivered to an empty property!!!!! Had to drive 14 miles to go collect it!

    Might try the sales line..... customer services are not answering
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