Many thanks to the RAC!

10
Found 31st Dec 2009
Was gutted as I was going to work last night and my car decided to break down.

At the worst possible time too with all garages closed early today I had visions of it being a week until i got it sorted.

Woke up before off nights, gave RAC a ring to see if they could get it back to my house. They only went one better and got the specialist Volkswagen Maintenance Van out to it, fixed the problem (cylinder coil pack) there and then.

I'm surprisingly chuffed how quick their response was, they beat me to the car and did a great job in quick time.

I was half expecting them to be unable to get to it with it being New Years Eve but I'll be recommending RAC to everyone now. They have specialist vans for all different car makes.

Very impressed, just wanted to share with everyone on here as a recommendation of their great level of service.

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10 Comments

good to know some company good at what they do


singer

What level of cover do you have... I might consider joining lol.

Original Poster

Pr3cious18;7384403

What level of cover do you have... I might consider joining lol.



Only the most basic cover too.

They quoted maybe only being able to get there within 90 mins. But phoned me about 5 mins late to say they were round the corner.

I only joined to give my wife peace of mind, but the one time I needed them they were excellent.
You can join with tesco clubcard vouchers too!

good to here of great customer service, usually you only here when things go bad. if there that good i would consider signing up for my wife too. Do they give you a price for parts or if it involves parts they have to take you to a garage.

Nice to hear - if you email them it often gets the driver/mechs a pat on the back from their bosses as well

good quidco i think too if you join...if offer still on

Now that sounds like quality service, of course all VW owners deserve first rate service :thumbsup:

Original Poster

essexgangsta;7384482

good to here of great customer service, usually you only here when things … good to here of great customer service, usually you only here when things go bad. if there that good i would consider signing up for my wife too. Do they give you a price for parts or if it involves parts they have to take you to a garage.



Yes the guy had many Volkswagen parts in his van. I'm guessing this is the same for the other vans that they have for other makes and models too.

Yeah they will take you to a garage if can't fix you up. He had some fancy gadgets to diagnose the problem with my car, a very knowledgeable guy too. Seemed to know everything about Volkswagens.

He told me it would be about £30 to do, so I was expecting labour costs on top too. I can remember times i have been robbed from labour costs at garages.

But not, all it costed was £32, very happy with the level of service.

I'm with them, had 2 call them out three times in the last 2 years and each time they were excellent & very quick to turn up
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