Marks and Spencer 20% Discount not Given on Online Orders

5 replies
Found 3rd Dec 2008
Worth checking your invoice/credit card statement.

They have despatched items from my order, made on 20% off day, on different days and they invoice separately for each delivery.

They have not taken the 20% discount. I have tried to phone but they don't seem to be able to cope. I have, therefore, emailed them and I await their response.

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5 Comments

Noticed on my "despatch" e mail that the 20% discount had not been included.
Sent one of the online forms via Contact Us informing them.
Received an email saying the discount will be refunded to my account.
So worth checking the despatch e mail prior to receiving the order.

Noticed on my "despatch" e mail that the 20% discount had not been included.
Sent one of their online forms via Contact Us informing them.
Received an email saying the discount will be refunded to my account.
So worth checking the despatch e mail prior to receiving the order.

Have you checked your order on the M&S website.

Mine has the 20% discount on it and I've checked the CC and it has the correct amount on it

Original Poster

alanrowell;3643608

Have you checked your order on the M&S website.Mine has the 20% discount … Have you checked your order on the M&S website.Mine has the 20% discount on it and I've checked the CC and it has the correct amount on it



Yes, and it isn't on there either.

Most unimpressed.

I tried to update my order the day after the 20% day and when I checked , the 20% discount was no longer there. I immediately phoned customer services who said to phone up once the order was received and they would refund the amount. I got my parcels yesterday and they did refund the 20%. I got through v quickly and they knew exactly what to do. If you received more than one parcel, just make sure that they refund 20% of the total order and not for just that one parcel.
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