marks & spencers online orders never completed - complain and gain!!!

6
Found 31st Mar 2008
ordered set of 12 kids cars from deal posted on hduk plus couple of other things
just got email saying out of stock - i was miffed as its not first time m & s have cancelled things i have ordered - so i rang customer services to complain - and i asked could i have my postal charges refunded - lovely girl on customer srvice was really apologetic and i have got £10.00 put into my account - very nice

6 Comments

Not bad at all.

.............................. must give this a go !!

pretty good. It pays to have a moan every now and again

happened here as well..10 credit!

Original Poster

what i find is that if you are very nice to them and say i know its not your fault - and i always thanks them for being soooo helpful - im off to phone empire now as the bloody hoover i bought has broke!!

Yes this happened to me again so I emailed them to complain and got £10 credit also. Their order system is really shocking never had problems like this from anyone else. Out of an order of 12 items I got 1 item even though order went through ok.
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