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    Memorybits - Liars! Don't buy from them!

    Just purchased something from their site and everything was on free delivery.

    Put the link on here to show an item cheaper and then £1.99 delivery is added... conversation in post #2 then happens.

    What a bunch of cowboys, i would only expect problems and issues from them!

    39 Comments

    Original Poster

    [COLOR=#e4801c]Tristan: [/COLOR]Welcome to Memorybits Live Chat. How can … [COLOR=#e4801c]Tristan: [/COLOR]Welcome to Memorybits Live Chat. How can we help? [COLOR=#afbd21]you: [/COLOR]Whats happened to your site? A moment ago i went to place an order and everything was free delivery. Now i have to pay £1.99?[COLOR=#e4801c]Tristan: [/COLOR]It is free delivery [COLOR=#afbd21]you: [/COLOR]nope... now only free over £20??[COLOR=#e4801c]Tristan: [/COLOR]if it is over £20.00 on the inteail order[COLOR=#afbd21]you: [/COLOR]I know that!![COLOR=#e4801c]Tristan: [/COLOR]That has always been our p[olicy and if it is under £220.00 then there has always been a £1.99 delivery charge[COLOR=#afbd21]you: [/COLOR]Your talking ****... no it hasnt, and not 2 moments ago it was free on everything![COLOR=#e4801c]Tristan: [/COLOR]I belive youll ffind that I am right [COLOR=#afbd21]you: [/COLOR]here is the image...[COLOR=#afbd21]you: [/COLOR]http://images2.memorybits.co.uk/images/bespoke/free_listings_strip.gif[COLOR=#afbd21]you: [/COLOR]click that, free delivery on everything![COLOR=#e4801c]Tristan: [/COLOR]and that amnything under £20.00 requries a £1.99 fdelivry [COLOR=#afbd21]you: [/COLOR]you idiot

    LOL, bit rude to them

    i can only see you being rude?

    Original Poster

    http://www.memorybits.co.uk/images/bespoke/free_ship_detailspage.gif
    http://images2.memorybits.co.uk/images/bespoke/free_listings_strip.gif

    very rude i agree! you..

    Original Poster

    strike;3270643

    LOL, bit rude to them



    shosie;3270647

    i can only see you being rude?


    yeah i was a bit... but thats only because he says its free delivery, then checks sees its not, then denies that they ever offered free delivery!

    EDIT: and look at their spelling! i mean come on!

    to be fair, I think you come off worse from that conversation in terms of being 'rude'. It doesn't put you in a good light.

    I can see your point though, if it says free delivery on everything with no minimum spend stated I'd expect that to mean everything. Maybe it was a banner left over from a promotion that they've forgotten to change?

    Original Poster

    chrishill;3270677

    to be fair, I think you come off worse from that conversation in terms of … to be fair, I think you come off worse from that conversation in terms of being 'rude'. It doesn't put you in a good light.I can see your point though, if it says free delivery on everything with no minimum spend stated I'd expect that to mean everything. Maybe it was a banner left over from a promotion that they've forgotten to change?



    I even placed an order with free delivery! So it wasnt left over. The guy is an idiot, he cant spell and he lies.

    gary_rip;3270650



    equally

    http://images2.memorybits.co.uk/images/bespoke/freeshippings_listings_long.gif

    http://www.memorybits.co.uk/images/dat_right_image-27.jpg

    I'm not trying to be funny mate, maybe post an image of the banners in-situ on the page? I found those two on the homepage and the first category I clicked in to.

    Original Poster

    i dont need to, i actually went through the checkout and placed an order with free delivery...

    I do have it saved in my cache, and he even said... "it is free delivery"

    Cheeky b'stards :thinking: . Go get em gary

    Original Poster

    Im an individual, doesnt matter how i come off against them...

    Just gotta love the way he wouldnt even admit it had changed lol.... just a nope, i think youll find im right!

    your hostility shows in your 1st sentance i would have ended it there if i was him

    [CENTER][SIZE="4"]HUKD: A place to let off steam![/SIZE]

    [/CENTER]

    bit of a strong reaction for the guy either not knowing about the free delivery or not understanding what you were asking though, don't you think? No need to go swearing at the guy whos probably on minimum wage and bored out of his mind.

    Original Poster

    In fact... use this link and it even shows free delivery!!...

    memorybits.co.uk/sho…gle

    Saying to someone they are talking **** when they are is hardly swearing... customer service is all about serving the customer.

    And above proves its free delivery even when he says its not!

    It must be a glitch on their site, cos I placed an order with them this morning and it was clearly marked that it was only free after £1.99. So their site must have gone wrong if you ordered this afternoon but free delivery was advertised.. They seemed really cheap on most stuff though, but I dont see that most of their stuff would cost £1.99 to post..

    As long as I get my stuff for cheap I don't care if the chap can (or can't which is more likely) spell :).

    Original Poster

    Well on a good note order anything using the link above and its free delivery... even if the item is 99p!! lol... deal post time!

    gary_rip;3270816

    Well on a good note order anything using the link above and its free … Well on a good note order anything using the link above and its free delivery... even if the item is 99p!! lol... deal post time!



    I was just going to say, I went to that link and it came up free delivery for me.

    whatever the context '****' is swearing, even if you step in it.

    Original Poster

    HUKD puts that in... you cant say **** (C.R.A.P)

    I didnt put that in!

    Original Poster

    abomination;3270803

    As long as I get my stuff for cheap I don't care if the chap can spell :).


    Lets hope he isn't writing the address labels!

    wow strong e-rage.


    you jucin brah?

    gary_rip;3270780

    Saying to someone they are talking **** when they are is hardly … Saying to someone they are talking **** when they are is hardly swearing... customer service is all about serving the customer.



    Nobody should have to put up with being rude, regardless of job.

    I understand your frustration but thats all this is, you not knowing how to handle frustration. Plus what has bad spelling got to do with it? Dyslexics can't provide great customer service?

    yeah, I know the swear filter turns words in to asterisks, I didn't think you meant the guy was talking 'asterisk asterisk asterisk asterisk' !

    [QUOTE=gary_rip;3270816]Well on a good note order anything using the link above and its free delivery... even if the item is 99p!! lol... deal post time![/QUOTE

    Thanks:-D

    Original Poster

    Staroffurby;3270880

    Nobody should have to put up with being rude, regardless of job. I … Nobody should have to put up with being rude, regardless of job. I understand your frustration but thats all this is, you not knowing how to handle frustration. Plus what has bad spelling got to do with it? Dyslexics can't provide great customer service?


    I agree, just not ones that have to type emails or chat windows without using the spell checker!
    chrishill;3270888

    yeah, I know the swear filter turns words in to asterisks, I didn't think … yeah, I know the swear filter turns words in to asterisks, I didn't think you meant the guy was talking 'asterisk asterisk asterisk asterisk' !


    Then what you said didnt make sense... cra means rubbish and its not swearing.

    I'm not entirely sure what you're on about now, you've lost me. It appears you're trying to start a battle of wits, completely unarmed.

    chrishill;3271033

    I'm not entirely sure what you're on about now, you've lost me. It … I'm not entirely sure what you're on about now, you've lost me. It appears you're trying to start a battle of wits, completely unarmed.



    Sarcasm at its finest, but true! :-D

    The logo is completely misleading and everything should mean everything or at least be annotated with a * to stipulate further conditions.

    deserved, avoid stealth charges

    as for a battle of wits, thats never happened before on here, I think a t is missing as the first letter..........

    Original Poster

    chrishill;3271033

    I'm not entirely sure what you're on about now, you've lost me. It … I'm not entirely sure what you're on about now, you've lost me. It appears you're trying to start a battle of wits, completely unarmed.


    Ok... just a shame you dont spend as much time posting deals as you do is the misc forum.

    gary_rip;3270853

    HUKD puts that in... you cant say **** (C.R.A.P)I didnt put that in!



    so were we to guess that you had typed [email protected]? all we saw is stars could of been anything:roll:

    LMFAO
    Memorybits - Liars! Don't buy from them!
    20 mins later...........
    hotukdeals.com/ite…yb/

    Original Poster

    dmissy13;3271319

    LMFAOMemorybits - Liars! Don't buy from them!20 mins … LMFAOMemorybits - Liars! Don't buy from them!20 mins later...........http://www.hotukdeals.com/item/263167/free-delivery-on-everything-memoryb/


    a deal is a deal - never forget

    Banned

    credit crunch at its finest- crying over £1.99

    Original Poster

    says someone thats on hukd... ummm.

    Although I agree with you Gary, I think your attitude towards the guy was unnecessary and downright rude. I dont care if he is working as a customer support rep and should be serving the customer etc etc. End of the day he is human like you and I.

    From reading the extract, you came out alot worse than the rep did.

    Sometimes showing a little manner might even have got you a goodwill gesture but as it stands, if I was that chap, I would have cut you off there and then.

    Original Poster

    I wasnt trying to come out good... i was trying to get the truth, something the idiot was unable to give.

    Banned

    The 1st sentence looked fine to me.
    It laid out the complaint clearly and without any abuse.
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