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    MFI GOES BUMP - AND SAME DIRECTORS SET UP MFI GROUP LTD AND STILL TAKE MONEY!

    DON'T BUY FROM THEM AS IT MAY NOT SHOW UP, THEY ARE OK TO KEEP YOUR MONEY BUT NOT GIVE YOU THE GOODS, IN MY WORLD THIS IS THEFT!

    HOW COME THEY CAN GO INTO ADMINISTRATION AND IMMEDIATELY TRADE UNDER A SLIGHTLY DIFFERENT NAME WITH THE SAME PEOPLE, TAKE YOUR MONEY AND THEN NOT GIVE YOU YOUR GOODS AND GIVE A POOR EXCUSE!

    POOR CUSTOMERS WHO BOUGHT BEFORE 6TH OCTOBER 2008 MAY GET 0.24P BACK IN THE £ IF THEY ARE LUCKY.................. YET THEY CAN CONTINUE TAKING MONEY OFF PEOPLE AND NOT DELIVER GOODS AND GET AWAY WITH IT?

    Been fighting with MFI about poor service and goods for weeks now, I was even given the Directors office details who have pushed me from pillar to post. (nothing new there then)

    The Retail Ops Manager - Adrian Miller told me to call the administrators - Kroll who informed me that it was the same Directors who have set up MFI Group which are Gary Fazell, Richard Lee and I suspect Adrian Miller has a lot to do with it yet he can't even operate an email correctly as he sent mine allegedly to someone else? He said he replied to mine, well we all know if he did that it would have reached me!!!

    MILLER, Adrian ([email protected])
    Sent: 25 November 2008 17:08:36
    Cc: LEE, Richard ([email protected]); WESTON, Dean ([email protected])



    (Directors name are public knowledge on company websites)

    The number to call them on is 0208 200 8000 and don't let them pass you to another regional office as they have no power at all and fob you off as well!

    The other bedroom goods are faulty and they did send a fitter out to tell me that he has to bodge all MFI furniture together!

    My stuff is meant to be "freestanding" yet has to be fitted to the wall so they don't lean?

    He gave me 5 excuses as to why they didn't fit properly and were leaning including my floors were uneven! (spirit level said they were fine). Other included the carcass was built wrong (nope that was ok).

    The underlay made it lean (I don't have it).
    The skirting should have been taken off (for fitted furniture but not for freestanding)
    Eventually he said all MFI furniture was like it and he had to bodge all of it and had to for 15 years he had worked for them, so now I have a wedge holding up my wardrobes which does not look brilliant.
    So I have spent good money on bodged furniture which is OK by MFI standards and quite normal according to them?

    I have now had 2 days off work for deliveries which haven't shown up and their latest excuse is their systems are down and no deliveries are going out for another week at least?

    Well why did someone not call me as I have been told they should have?

    I suspect my money is lining someones pockets and no deliveries are going to happen..................

    I have spent a fortune on phone calls as most people never call back despite all their promises, and no one can reimburse me for anything until the delivery has been made?

    Hang on I took the time off for the delivery which was not going to happen at a huge cost to myself!!! Yet oh well so long as its the system that cocked it up its ok!!

    Several staff have informed me about many problems all customers are having and they are appalled and taking the brunt of complaints which is not really fair on them.............

    9 Comments

    I hope things get better soon


    Get in touch with don't get done get Dom;

    bbc.co.uk/con…tml

    xx

    http://opera.oslocity.org/caps/capslock.jpg

    Loud Noises

    After a work colleague's debacle with MFI (similar to OP's) I wouldn't touch the company with a barge pole. It's one of the worst companies in the country - bar none.

    Yup MFI are the worst company in the world. If they were the only company left in the world and I needed furniture I would bloody make it myself!!!!

    Bought a kitchen from them a few years back and the hassel I had convinced me NEVER to darken the doorway again

    Original Poster

    Sozzy for shouting!!!

    Have seen further comments on another well known rant site and have now been informed deliveries are not happening as the delivery companies have not been paid.........

    Other peeps have lost thousands and they are still selling their stuff and taking peoples money which is so not fair on them!

    Curvy chikka I will get in touch with Dom and every other consumer site in the hope that no one else loses their dosh, I guess i'm lucky as I got most of my stuff although it has been bodged together and they charge £500 a time to do that for you and I only had 2 wardrobes and some drawers I did myself!!!!

    Original Poster

    Just watched GMTV and they are on about the financial troubles of MFI...................... again..............
    Please warn anyone not to buy from there incase they lose their money or their marbles like me!

    Ugh, I have bought a couple of 5 drawer chests a few weeks ago - got a seemingly great deal on them but she charged me delivery despite the fact it was a free delivery weekend. We pointed out that it was a free delivery weekend but she said the price we had been misquoted previously was so low we had to pay it.

    I have paid by credit card - will I get it all refunded, including the £20 I paid for delivery? I am due to have them delivered on 12th December - is there any hope for me?

    fruityloops;3603679

    Ugh, I have bought a couple of 5 drawer chests a few weeks ago - got a … Ugh, I have bought a couple of 5 drawer chests a few weeks ago - got a seemingly great deal on them but she charged me delivery despite the fact it was a free delivery weekend. We pointed out that it was a free delivery weekend but she said the price we had been misquoted previously was so low we had to pay it.I have paid by credit card - will I get it all refunded, including the £20 I paid for delivery? I am due to have them delivered on 12th December - is there any hope for me?



    if you paid at least £100 by credit card you can claim the money back off your credit card company if the goods don't turn up
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