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    Microsoft extends three year 360 warranty conditions

    E74 errors joins Red Ring of Death in free hardware replacement programme

    Xbox 360 platform holder Microsoft has altered the terms of conditions of its three year Xbox 360 warranty scheme to include problems related to the common E74 error.

    8 Comments

    Original Poster

    Wonder if previous return customers are to be refunded for repair cost's?


    Doubt it but it's good to know for future reference. Rep left

    this apply to US customers and UK customers?

    Original Poster

    killabyte;4920389

    this apply to US customers and UK customers?



    I'd imagine it will be both

    Banned

    God... this reminds me. I really need to contact them and get mine sorted. It died on me about 5 weeks ago!

    Bah, I posted this earlier but thought someone was having a wind up, lolz, looks like it is true though.

    Mike..

    shauneco;4920313

    Wonder if previous return customers are to be refunded for repair cost's? … Wonder if previous return customers are to be refunded for repair cost's? Doubt it but it's good to know for future reference. Rep left



    Looks like you should be ok

    "While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console.

    As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at [url]www.xbox.com/support[/url]

    Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary.

    However, if a customer has not received a refund by July 1, 2009, the customer should visit [url]www.xbox.com/support[/url] before November 1, 2009 for information on how to place a claim. All refund claims must be received on or before November 1, 2009.’

    For more information about troubleshooting the E74 error message, click the following article number to view the article in the Microsoft Knowledge Base:
    941377 Your Xbox 360 console receives the error message E74"

    Source: support.microsoft.com/kb/…905

    Hope that helps. Just need to set a reminder

    Oh dear - xbox pic is distorted and its now quoting a E74 error. Thought I'd check on Hot deals and found this. Thanks for the post. It just so happens that I got a 3 year warranty with Argos so I can return it to Argos for a replacement or send it to MS......
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