Microsoft Rep - xbox 360 Fall update will be big trouble (3 red light)

Banned 28 replies
Found 11th Nov 2008
A trusted source working as a customer service rep for Microsoft has revealed that there will be some bad drama when the Xbox 360's Fall update hits on November 19th. He says the update could bring the dreaded "three red lights of death" issue roaring back to life.

The rep said that there has always been an influx of calls from owners of bricked Xbox 360s after every major Xbox 360 software update. Most of the complaints come from owners of launch consoles.

"The slick move by Microsoft here is that it's releasing the update on the 19th, just a couple of days after the extended warranty period for launch Xbox 360s end. The owners of these units are headed for some pretty tense times in the weeks to come,"" he said.

28 Comments

I'd say a large percentage of launch consoles have already been sent back :).

'trusted source' 99% of the time means bowlax

Original Poster Banned

Meangreenie;3434624

'trusted source' 99% of the time means bowlax



lol

ive got a red rings xbox still sittin under my bed lol.had to buy a new 1 n got the cooler as well. but my red ring one i only got last year near xmas aint been a year n it went but i have the box with serial number cud it get fixed by microsoft?

straight after the extended warranty, what a surprise. wanna lube me up before ya bend me over?! damned M$!!

aaronliggins;3434708

ive got a red rings xbox still sittin under my bed lol.had to buy a new 1 … ive got a red rings xbox still sittin under my bed lol.had to buy a new 1 n got the cooler as well. but my red ring one i only got last year near xmas aint been a year n it went but i have the box with serial number cud it get fixed by microsoft?



yea, 3 years from your manufacture date for the 3 rings, check the consoles manufacture date then give them a call. should be free pick up, free delivery and will take about 2weeks

Phone

Assistance by phone:

0800 587 1102

or +44 20 7365 9792 from a mobile phone

Hearing Impaired (TTY device):
0800 587 1103

Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00

if you got the red ring im sure its covered for three years. just ring microsoft dircect.

So let me get this right, a software update is going to cause a hardware failure..............

Alfonse;3434817

So let me get this right, a software update is going to cause a hardware … So let me get this right, a software update is going to cause a hardware failure..............



I suppose over time it could if it used more processing, but as someone said... "trusted source" usually means the creative side of the blogger's brain

Original Poster Banned

Ace Hayward;3434742

straight after the extended warranty, what a surprise. wanna lube me up … straight after the extended warranty, what a surprise. wanna lube me up before ya bend me over?! damned M$!!



:w00t:

Three red rings means the cooler over the graphics and or processor chip is loose or not or not functioning correctly. Hardly likely that a software update would cause it.

Yer i heard thtas why its been delayed quite a bit because of it killing 360 but i believe the problem has been fixed

my xbox is currently in germany getting fixed so if the update kills it again i will just say they didnt fix it properly :thumbsup:

TWIGGY4LIFE 666;3435215

my xbox is currently in germany getting fixed so if the update kills it … my xbox is currently in germany getting fixed so if the update kills it again i will just say they didnt fix it properly :thumbsup:



They often send refurb's instead, "To speed things up".

shauneco;3435400

They often send refurb's instead, "To speed things up".



lol didn't know that.
Does that mean they transfer the serial number from the old console to "new" working one?

Original Poster Banned

if say i has a zenon with 3 red lights what would they send back? the same type or a falcon?

TWIGGY4LIFE 666;3435775

lol didn't know that.Does that mean they transfer the serial number from … lol didn't know that.Does that mean they transfer the serial number from the old console to "new" working one?



Craig david;3435997

if say i has a zenon with 3 red lights what would they send back? the … if say i has a zenon with 3 red lights what would they send back? the same type or a falcon?



Yes they transfer the serial number over for you automatically, Not physically but your online registered serial number.

I assume they send you an identical version, I actually sent my brothers for him and it was one of the early 360's

I've got a fairly new 360 and the power pack is slightly different, Mine won't fit in his.

You can tell their used though as the case on the refurb one is a little loose, Can't be bothered sending it back again as it works fine and probably end up getting knocked around a bit anyway...!!!.

You should put RUMOR in the title
That´s what it´s posted as on xboxscene...

TWIGGY4LIFE 666;3435775

lol didn't know that.Does that mean they transfer the serial number from … lol didn't know that.Does that mean they transfer the serial number from the old console to "new" working one?



No, they don´t transfer the serial number over.
You get a different console when it´s a refurb, with a different serial number.
They however do transfer the licences of your DLC so it works with the new console even offline
like it did on your broken console.
:thumbsup:

I got my own console back, how lucky was I - not very I wanted a HDMI model :cry:.

abomination;3436985

I got my own console back, how lucky was I - not very I wanted a HDMI … I got my own console back, how lucky was I - not very I wanted a HDMI model :cry:.



Yeah, would be nice if they always sent "new" consoles out...
But if they have enough time to fix the console (and of course if it IS fixable)
then they repair your broken one.

I sent mine on wednesday from Nottingham, and they got it Monday and sent me a new or fixed one back on monday, It is with UPS atm and apparently UOS are saying it will be with me on thursday so 6 working days is not bad. I sent a premium so I better get one back with a silver tray.... do you still get a free month of live?

Chuckles1001;3437247

I sent mine on wednesday from Nottingham, and they got it Monday and sent … I sent mine on wednesday from Nottingham, and they got it Monday and sent me a new or fixed one back on monday, It is with UPS atm and apparently UOS are saying it will be with me on thursday so 6 working days is not bad. I sent a premium so I better get one back with a silver tray.... do you still get a free month of live?



6 days is good... last time i sent mine i had to wait 3 weeks...got a free month of live when i recieved it back

cant believe it my 6yos 360 got the red rings last night!! this is the second time it has had this, last time was over a year ago, the problem is it is his birthdsay on 30th and we have gone a brought him a load of games!! :x hope i get it back in time or i wont have a happy son on his birthday with games he cant play!!

mummy to 3;3451096

cant believe it my 6yos 360 got the red rings last night!! this is the … cant believe it my 6yos 360 got the red rings last night!! this is the second time it has had this, last time was over a year ago, the problem is it is his birthdsay on 30th and we have gone a brought him a load of games!! :x hope i get it back in time or i wont have a happy son on his birthday with games he cant play!!



It's bought... sorry :thumbsup:

TanyaSpace;3437027

Yeah, would be nice if they always sent "new" consoles out...But if they … Yeah, would be nice if they always sent "new" consoles out...But if they have enough time to fix the console (and of course if it IS fixable)then they repair your broken one.



New console does not mean you get HDMI.

I've been having some ding dongs with MS over my refurb ones being faulty, and I was then shipped a brand spanker (manufactured in Sept 2008).

No HDMI. Just a standard Premium, as it was before.

I know that.
Some people get "old" consoles without HDMI back and others get brandnew ones with HDMI
Always depends on what they have in stock at the moment

Fact is though that they haven´t been producing consoles without HDMI for people to buy for quite some
time so I assume that what you got is something that only gets used to send
out as replacement. Probably so they can use up the parts they have left from
times when there were no HDMI consoles.
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