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    Missed Direct Debit Query

    Hi, I've just received a letter from my home insurance company to say that due to a banking error they were unable to take this months direct debit payment from my account and due to security reasons they're not permitted to apply for it again. They have requested that I either phone them, send a cheque or carry out a BACS transfer for the missing amount. It's totally legit because I can see that this months payment hasn't gone out. Am I legally bound to make the payment given that the error was out of my control? Just thinking I can save a few quid. They've confirmed that Im still covered for the period in question.

    12 Comments

    You pay it

    You need to pay...do you really want to start messing about with your insurance company over a few quid? They've done the decent thing and covered you (I know it's not your fault, but even with a direct debit it it's your responsibility to ensure it is paid. You should still check payment had gone out each month - if not they could take to much or take it twice).

    you would be in arrears unless you pay it, it would most likely appear on your credit file.

    Of course you need to pay it.
    https://media1.giphy.com/media/xaGmu2oBl6gWQ/giphy.gif

    ........really?

    Yeah... just pay it.

    http://1.bp.blogspot.com/-D0lSwZdHm5o/Tw4MB0jZeuI/AAAAAAAAAl8/TN2OsO_WQ3s/s1600/baxter-cain-baseketball-gif-disgust.gif

    Best way to test it would be to burn your house down and see whether they still pay out!

    https://68.media.tumblr.com/tumblr_m210ve4FT71qj7v0zo1_400.gif

    Edited by: "speric07" 11th May

    Some questions are beyond stupid....

    speric07

    Best way to test it would be to burn your house down and see whether they … Best way to test it would be to burn your house down and see whether they still pay out!



    Come on that's just silly.
    You need to get someone else to torch it :-)

    its not 1st April is it ?

    Your insurance is an annual lump sum - as is motor insurance, you have effectively taken out a 12 month loan with the Insurance company to pay it (which is why its more expensive paying monthly) . You miss a payment and you are liable for extra interest and possibly a black mark on your credit file . As it appears to be their fault they are simply asking you to make the missing payment on your "loan" with obviously no added interest . If you had read the small print you would know this .

    oOoO huh? You seriously want to steal their money?!
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