Found 21st Apr 2007
Hi there, i was wondering if anyone here could help me. I recently just sold a few items on ebay to raise a bit of money, among these was a Motorola V70 mobile phone and it sold for around 23pound. However, the seller has informed me that 8 days later it still has not arrived. It was sent on Friday the 13th of April at 11.30pm and i still have the receipt to prove it.

I'm obviously quite annoyed as i would hate if this happened to me and i was the buyer.

Can anyone tell me what do i do?:-(

35 Comments

Did you get proof of postage?

The Royal Mail do not class an item 'lost' for 15 working days. Saturdays are 'working' days but not Sundays or Bank Holidays.
After the 15 working days you need to fill in a P58 claim form. These are available from the Post Office or you can fill one in online and print it.
I know a couple of sellers who have claimed by phoning 08457 740740 but I prefer 'paper' so I have a copy for my records.
A claim takes around two weeks. Photocopy everything you send to the R/M.

Explain to the buyer what's going on and you can either refund him now or ask him to wait until you have been paid. The Royal Mail may send him a letter to sign confirming non receipt of the item. If he does not return that letter within 5 working days the claim will be denied.

Online claim form:-
[URL="ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf"]ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf[/URL]

Original Poster

Hey guys, ive sent away this form to the Post Office. But now i've just seen that this buyer is now no longer a registered member of ebay...

small2x-large

That's their username. What do i do now? Can i cancel the paypal dispute that they set against me??:?

It may become registered again it might be they are being looked into or they might have been scammed and ebay has suspended it for a while so i would wait and see as if they have paid you you are still required to forfill your part of the transaction and it is paypal that will require tracking proof not ebay .

Original Poster

The buyer has escalated the claim now before ive even had a chance of a reply from the Royal Mail. It now gives me these 3 options:

- Issue the buyer a full refund.

- I can provide tracking information.

- The buyer has already been refunded and I can provide proof of the previous refund.

What should i do? Will i refund them and be out of pocket and hope to get the money back from the Royal Mail?? I don't feel i should give a refund as i've done everything i can to help the buyer and sent the item accordingly at the time.:-(

The royal mail are good at giving you refunds but i wouldn't do anything for a while, let the buyer wait.
Might be worth contacting eBay and Paypal to tell them what is happening.

As long as it was recorded delivery you should be fine

Original Poster

It wasn't by recorded deilvery, i just have receipt of postage with the postacode on it.

You have no chance then, paypal need a tracking number. I send everything to do with ebay by recorded delivery, its the only way to cover your own bum!

Sloth/Mod

Lulu'sMammy

You have no chance then, paypal need a tracking number. I send everything … You have no chance then, paypal need a tracking number. I send everything to do with ebay by recorded delivery, its the only way to cover your own bum!



And even then it's rarely enough as they'll then ask you for proof of Special Delivery.

Lulu'sMammy

You have no chance then, paypal need a tracking number. I send everything … You have no chance then, paypal need a tracking number. I send everything to do with ebay by recorded delivery, its the only way to cover your own bum!



What is it with you and the word "bum"?! :giggle:

Wanna see it.... ? :giggle:

Sloth/Mod

Lulu'sMammy

Wanna see it.... ? :giggle:



Could everyone please form an orderly queue and take your ticket number from the nearest ticket machine. Thank you. :thumbsup:

p.s - shame on you trying to corrupt a 14 year old. :giggle:

Contact the buyer and let them know you will refund them in full once your RM compensation comes through. I am sure they will be happy with that. They are probably worried they are being scammed.

Considering they are suspended I think ebay will suppport you.

Don't worry about any negative feedback as you can get it removed once you can prove you have refunded them in full.

Syzable

Could everyone please form an orderly queue and take your ticket number … Could everyone please form an orderly queue and take your ticket number from the nearest ticket machine. Thank you. :thumbsup:p.s - shame on you trying to corrupt a 14 year old. :giggle:


Dream on lol! dan was corrupted yonks ago!

http://img9.exs.cx/img9/2705/assagi.gif
Lulu'sMammy

Wanna see it.... ? :giggle:

Lulu'sMammy

Dream on lol! dan was corrupted yonks ago!



Your http://www.elferteam.de/Forums/Smilies/bum.gif?

http://www.elferteam.de/Forums/Smilies/idhitit.gif


Now there's two smilies that don't go together :giggle:

Original Poster

Thanks for the help everyone. Its much appreciated.:)

Original Poster

Ok, another new problem now people. I've got the third request to do something about this and now ive just decided there's nothing i can do apart from refudn the money and hope i get the money back from the royal mail. However, i clicked on refud and now look:

Issue Refund

You cannot refund this payment because the recipient is currently unable to receive money.

What the hell do i do now???:?

nealmcp

Ok, another new problem now people. I've got the third request to do … Ok, another new problem now people. I've got the third request to do something about this and now ive just decided there's nothing i can do apart from refudn the money and hope i get the money back from the royal mail. However, i clicked on refud and now look:Issue RefundYou cannot refund this payment because the recipient is currently unable to receive money.What the hell do i do now???:?


I am trying to buy something from ebay and have been all week with buy it now and every time i click to buy it now and continue to paypal it states "transaction blocked, seller unable to accept funds, please try later". strange things are happening with paypal it think:?

i wouldnt issue a refund at all. i would inform paypal that you are claiming through royal mail and they will wait before making any decision. the worst they will do is give buyer a refund anyway so i would just make them wait. if you read rules i think it is actually the buyers responsibility to actually claim for the item through royal mail, as they decided not to take out insurance. as long as you can prove that you posted it then you are ok!

also i would go onto the ebay forum and ask for advice. the guys are whizzes on there and will advise you better!

kezanddaz

i wouldnt issue a refund at all. i would inform paypal that you are … i wouldnt issue a refund at all. i would inform paypal that you are claiming through royal mail and they will wait before making any decision. the worst they will do is give buyer a refund anyway so i would just make them wait. if you read rules i think it is actually the buyers responsibility to actually claim for the item through royal mail, as they decided not to take out insurance. as long as you can prove that you posted it then you are ok!




Wrong info:

It is the SELLERS who has the contract with Royal Mail and not the buyer.

You should give a full refund and then claim back from royal mail.

stora

Wrong info:It is the SELLERS who has the contract with Royal Mail and not … Wrong info:It is the SELLERS who has the contract with Royal Mail and not the buyer.You should give a full refund and then claim back from royal mail.


i agree!

nealmcp

Ok, another new problem now people. I've got the third request to do … Ok, another new problem now people. I've got the third request to do something about this and now ive just decided there's nothing i can do apart from refudn the money and hope i get the money back from the royal mail. However, i clicked on refud and now look:Issue RefundYou cannot refund this payment because the recipient is currently unable to receive money.What the hell do i do now???:?



This is very strange, It isn't a credit Card funded Payment, so even if the recipients Paypal account was only a Personal Account they should still be able to receive a refund.
The only reason I can think of, is your buyer has a Paypal Dispute against them or Paypal has 'flagged' their account as suspicious. If they have claimed 'non delivery' of an item 'too' many times then that could be the reason for the 'flag'.
In your case, I would either wait and let Paypal do 'whatever' or give Paypal a call and see what's going on. I cannot see them telling you anything about your buyers Paypal Account and from experience they will be vague..




kezanddaz

i wouldnt issue a refund at all. i would inform paypal that you are … i wouldnt issue a refund at all. i would inform paypal that you are claiming through royal mail and they will wait before making any decision. the worst they will do is give buyer a refund anyway so i would just make them wait. if you read rules i think it is actually the buyers responsibility to actually claim for the item through royal mail, as they decided not to take out insurance. as long as you can prove that you posted it then you are ok!



Complete rubbish. It is the sellers responsibility to make sure the buyer receives what they have bought in the condition as advertised. If that means only offering one service so be it. If the item needed 'insurance' (Scam) them it should go by the correct service.
Expecting a buyer to pay 'extra' for insurance is a complete scam. If you don't believe me ask Paypal.



stora

Wrong info:It is the SELLERS who has the contract with Royal Mail and not … Wrong info:It is the SELLERS who has the contract with Royal Mail and not the buyer.You should give a full refund and then claim back from royal mail.


I agree completely. Good post.

Welcome Back Dino!

col

Welcome Back Dino!



same as ^^^^^^^^^^^^^^^^ :thumbsup:

[SIZE=2]Thanks Col & Stora. :thumbsup: [/SIZE]
[SIZE=2]I'm still 'sulking' over the sig and PM restrictions. :x :x :x [/SIZE]

dinosteveus

This is very strange, It isn't a credit Card funded Payment, so even if … This is very strange, It isn't a credit Card funded Payment, so even if the recipients Paypal account was only a Personal Account they should still be able to receive a refund.The only reason I can think of, is your buyer has a Paypal Dispute against them or Paypal has 'flagged' their account as suspicious. If they have claimed 'non delivery' of an item 'too' many times then that could be the reason for the 'flag'.In your case, I would either wait and let Paypal do 'whatever' or give Paypal a call and see what's going on. I cannot see them telling you anything about your buyers Paypal Account and from experience they will be vague..Complete rubbish. It is the sellers responsibility to make sure the buyer receives what they have bought in the condition as advertised. If that means only offering one service so be it. If the item needed 'insurance' (Scam) them it should go by the correct service. Expecting a buyer to pay 'extra' for insurance is a complete scam. If you don't believe me ask Paypal.I agree completely. Good post.




i am sorry, was just giving my opinion.. thats what i thought. if you notice i did actaully state in my next post to speak to the ebay forum as they would know better! dont know what you mean by SCAM? in brackets? there is no need to go the lenghts of 'complete rubbish'. i am sure everything you have ever posted has been true and contained no opinion of your own?

kezanddaz

i am sorry, was just giving my opinion.. thats what i thought. if you … i am sorry, was just giving my opinion.. thats what i thought. if you notice i did actaully state in my next post to speak to the ebay forum as they would know better! dont know what you mean by SCAM? in brackets? there is no need to go the lenghts of 'complete rubbish'. i am sure everything you have ever posted has been true and contained no opinion of your own?

I had planned on NOT posting anymore because of the poxy sig restriction.
Anyway,
Insurance is a scam because the Royal Mail insure First and Second Class Post up to £34.00. Sending an item by Recorded Delivery has no effect at all on the amount you can claim. You CANNOT add insurance to First or Second Class post. Special Delivery Insurance starts at £500.
You can put all the T&C's you want to 'cover' yourself, but if you don't follow Paypals U/A you will lose.
I didn't know it was an opinion you gave, it looked like you were giving the OP some advice.
How can the buyer claim from the Royal Mail? They don't have the CoP and they didn't post the item.

You have to be careful when posting on ebay/Paypal help posts, people may think you are correct and you know what you are talking about. This could have disastrous results.

No disrespect intended and everybody's help is always appreciated, if only to bump a post up.

Original Poster

Thanks guys and dinostevus. So what you're saying is i should just leave it and wait until paypal take action?? I'm still waiting on a reply from Royal Mail, ironically i had an interview for a job for them yesterday! Might have a look around and see if i can find it if i get the job.:p

Paypal said it would take action on the 21st of May, tomorrow.

nealmcp

Thanks guys and dinostevus. So what you're saying is i should just leave … Thanks guys and dinostevus. So what you're saying is i should just leave it and wait until paypal take action?? I'm still waiting on a reply from Royal Mail, ironically i had an interview for a job for them yesterday! Might have a look around and see if i can find it if i get the job.:p Paypal said it would take action on the 21st of May, tomorrow.


I would wait and see what Paypal do, to be honest, you don't have much choice anyway.
The problem with a P58 is that the Royal Mail may write to you buyer asking them to sign a form saying he has not received the item, if you ticked 'ebay item' on it. If he does not reply within 5 days they will turn down your claim. You can ask them to send him another one but unless he signs and returns it there is no guarantee you will be refunded.
That is why Recorded Delivery is the best option, if it ain't been signed for they cannot argue that it has been delivered, in my opinion it's worth the extra 70p.

Original Poster

Cheers mate. I'll use recorded delivery from now on.:thumbsup:

Original Poster

Oh my, this is so annoying. I did what you suggested, to let paypal take the action. I got an email today saying:

After careful consideration of the evidence provided by you and the … After careful consideration of the evidence provided by you and the buyerin this case, we have concluded our investigation of the claim detailedbelow and decided in favour of the buyer.According to PayPal's User Agreement, the buyer is due a refund from youfor the amount of 15.00 GBP.We have attempted to deduct the amount of the transaction from your PayPalaccount, but your account had insufficient funds. As a result, your accountmay be limited, and none of your subsequent eBay listings will carry thePayPal Buyer Protection seal.



I know for a fact that i sufficient funds of 15 pounds in my account that they would take it from!

And how come its only 15 pound when the item was sold for 23 pounds??

Paypal is crazy!:thinking:

Original Poster

I understand how the 15 poudns has come about now, its the remaining amount i have to pay. The total refund is 27.98, ive paid 12.98 of that. I mustn't have sufficient funds in my account then...

By any chance do lovefilm hold 14.99 of you're account when you sign up for that 3 months free trial so that when the deal runs out they can debit you?? Thats the only reason i can think of cus i rmemeber i had around 39 pounds in my account.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. So Brexit isn't going how a lot of Brexiters thought it would35145
    2. UBER can be a waste of money1223
    3. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7769252
    4. The HUKD Wuntu code sharing thread! (Three Mobile)94190

    See more discussions