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Missing ebay item in post sent recorded delivery - who claims?

I posted an ebay item 1st class Recorded Delivery which never arrived. The buyer paid £21 plus P&P. I only paid £10 for the item though it was worth £30. Who should claim back through Royal Mail.? If I claim I can only get the £10 back as I only have proof I paid £10, if the buyer claims she gets her £21 plus P&P back as she has her proof what she paid. is it simpler for me just to refund her in full now and claim back from Royal Mail myself? I don't mind claiming but just wondered what anyone else thought. Has anyone else had this problem?

15 Comments

The person who dispatched it.

Banned

You claim and use the sale as proof that the item is worth £21

If you can prove it was worth £30 that's what you can claim.

yes you will prob need to show proof of item cost, in ur case £10, just because royal mail states ur covered for 38 or whatever it is these days doesnt mean u get the full amount,

How long has i been since posting ?.
I sent an item 28/11/2009 arrived finaly on the 17/12/2009
19 days in total.
So might still turn up.

Print off the auction invoice to prove what the item was being insured for.
I have a parcel missing at the moment, sent it recorded but still lost.

You do not need proof of what you paid for it just what it's worth. I have claimed in the past for stuff that I didn't have proof of purchase for and have used stuff like photocopies of Argos pages with the item on.

Original Poster

bigwheels;8184433

How long has i been since posting ?.I sent an item 28/11/2009 arrived … How long has i been since posting ?.I sent an item 28/11/2009 arrived finaly on the 17/12/2009 19 days in total.So might still turn up.



It was posted 25/2/10 and still showing as in progress on Royal Mail website. They say its classed as lost now since 15 working days passed. Was worried in case I refund and then its delivered 2 days later! Should I refund now or wait till I hear back from Royal Mail once the claim form sent?

You should have refunded after the 15 days were up. It is your responsibilty for delivery of the item and the refund.

If you get a refund and the item shows up that's a bonus for the buyer, you will still not be out of pocket though.

Original Poster

Paddy Charlie;8184409

You claim and use the sale as proof that the item is worth £21



greg_68;8184414

If you can prove it was worth £30 that's what you can claim.



Thanks - RM website states I have to print off ebay page etc as well as include my invoice. So we'll wait and see.

Thanks everyone!

Banned

trouble with refunding now is that buyer could just bin the RM claim form once they receive it (they have to declare that the item never arrived).

Banned

either person can claim

Original Poster

csiman;8185492

trouble with refunding now is that buyer could just bin the RM claim form … trouble with refunding now is that buyer could just bin the RM claim form once they receive it (they have to declare that the item never arrived).



I'm going to claim - not her - think it was partly her fault because she took a couple of days to confirm her address (which I sent to) but asked if I could send it to her work address if I hadn't already posted (I had) because it was easier to get mail there plus she was going on holiday for a week a couple of days later. That's probably where the problem lies - it could well be on its way back to me but not sure how long RM take to return to sender for RD items. Anyway, she's happy to wait and find out what's what etc so its down to me to claim then refund her.

yup thats the only problem, as royal mail sends a declaration to the buyer asking them to confirm if item was recieved, once you have refunded them then they may not even bother,

kaks26;8186434

I'm going to claim - not her - think it was partly her fault because she … I'm going to claim - not her - think it was partly her fault because she took a couple of days to confirm her address (which I sent to) but asked if I could send it to her work address if I hadn't already posted (I had) because it was easier to get mail there plus she was going on holiday for a week a couple of days later. That's probably where the problem lies - it could well be on its way back to me but not sure how long RM take to return to sender for RD items. Anyway, she's happy to wait and find out what's what etc so its down to me to claim then refund her.



the buyer still needs to declare if they recieved item, weather you were claiming or not sadly, hopefully they will sign n return it for your claim to be processed
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