Found 2nd Feb 2010
I bought a pc with monitor from play.coms website ( I think it was a company called factory refurbs direct that actually sold the item) over the weekend and it arrived today minus the monitor.
I emailed them straight away and they said it was a misprint and they would give me full refund and collect it.
My problem is I looked for ages for a deal I liked and I am going away on Monday and wont have time to purchase another before I go.
Can I hold them to the orignal deal, I have plenty of emails etc with the monitor on it so that isnt disputed or should I just send it back?

  1. Misc
  2. Monitor
7 Comments

Yes, ones payment has been debited they are legally obliged to uphold the sales contract.

You could threaten them with dragging them before the Small Claims Court, if you really want to go that way.

I suggest you call them, not email, and politely point out to them that they took the money and it is therefore it's a done deal.

From what I've seen on other threads, the sale of goods act only comes into play once the goods are delivered. As you have the PC, but not the monitor, not sure how that would work, but I think you have a strong case.

What does it stipulate on the order? If it just says monitor and you kick up a fuss I can see an old 15" CRT turning up!

GAVINLEWISHUKD;7731380

What does it stipulate on the order? If it just says monitor and you kick … What does it stipulate on the order? If it just says monitor and you kick up a fuss I can see an old 15" CRT turning up!


ROFL!

Yes you do have a legal case, the sale of good act will apply and the goods you received were not as described. In this situation the consumer has the right to choose between a refund, fulfilment of the contract or if not possible compensation to allow you to purchase the monitor elsewhere.

Original Poster

Thanks for the replies.
It does seem they are responsible for either sending a monitor or sending me the money to purchase another one but so far they have just offered me a refund.
I am holding out for my origanal order to be honoured though as I spent a lot of time looking :for the right deal.
Here is the link play.com/PC/…b=0
Would you be happy if no monitor was sent?

Jonb133;7739995

Thanks for the replies.It does seem they are responsible for either … Thanks for the replies.It does seem they are responsible for either sending a monitor or sending me the money to purchase another one but so far they have just offered me a refund.I am holding out for my origanal order to be honoured though as I spent a lot of time looking :for the right deal.Here is the link http://www.play.com/PC/PCs/4-/6847049/Asus-Eee-Box-EBXB202-BLK-X0056-BDL-Atom-N270-1-6GHz-1GB-160GB-19-Monitor-XP-Home-Desktop-PC-Black/Product.html?ptsl=1&ob=Price&fb=0Would you be happy if no monitor was sent?



And they are still advertising it! I'd defo hold them to it, small claims don't cost much and they are clearly flouting the sale of goods act... it won't go in their favour that you have informed them of the problem and they are still misdescribing the same goods.
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