Missing Parcel with DPD

4
Posted 23rd Sep
Hi,

I dropped it off at the parcel shop. Full tracking is available, but it has got lost and stopped updating 10 days ago.



The issue I have is that I've misplaced the red slip the parcel shop gave me! As I did it on eBay, and there's tracking available up to the point where it went missing, will I still be covered?






Thanks
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4 Comments
I doubt it to be honest. These places are usually REALLY strict on needing the physical proof which is the receipt itself.

All I can suggest is giving it a go and trying
There's got to be a way around this. I'm sure you aren't the first person to lose that red slip.

I personally would contact DPD and see if they can help in any way.
You shouldn't need it as system is automatic. I have never been asked for the slip unless it's royal mail.
your claim be with packlink or shutl, you don't need a slip for that.
Edited by: "AMaky" 24th Sep
It's entered the system, so you should be fine. With those courier companies, I've found the little receipts they give is if something goes wrong in between you handing it over and the shop processing it, it's your proof to say you handed it in. Once it's on the system, you should be fine
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