Posted 18 February 2022
Missing yodel delivery!
I was due a delivery today which was being delivered by yodel.
Due to value needed signature.
The tracking says delivered this evening but I was in all day and had no one at door.
Yodel online chat says delivered and their GPS shows vehicle was here.
I live in a very small street and at end of a cul de sac with no lanes or any through routes.
I struggle to believe it could have been stolen.
Yodel say they will investigate.
Do I have any rights here? It says needs signature. I asked yodel for who signed it but they keep saying they will investigate.
I am feeling I have been burned for a £275 delivery!
Due to value needed signature.
The tracking says delivered this evening but I was in all day and had no one at door.
Yodel online chat says delivered and their GPS shows vehicle was here.
I live in a very small street and at end of a cul de sac with no lanes or any through routes.
I struggle to believe it could have been stolen.
Yodel say they will investigate.
Do I have any rights here? It says needs signature. I asked yodel for who signed it but they keep saying they will investigate.
I am feeling I have been burned for a £275 delivery!
Community Updates
16 Comments
sorted byWell....almost the case here! They just arrived at door and handed me parcel and walked off as I asked what was going on and didn't they need a signature!!!
Mystery solved but seriously yodel gives me the fear!
Driver probably saw your HUKD post, himself, and hightailed it back to your cul-de-sac
I don't think any couriers actually ask for signatures any longer, since COVID first arrived.
This is unbelievably accurate
But if not, there's no need for too much trauma as:
The goods remain at the trader's risk until they come into the physical possession of
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods.
legislation.gov.uk/ukp…ain
Any non-existent delivery or theft is the trader's issue as the goods have not yet come into your physical possession.
Lol so true and why I used dpd to send a laptop to my sister.
I'd like to see more firms offering tiered delivery options with multiple partners (not just 'free', or next day for +£7, or next day A.M. for £10.
If they can absorb Hermes' delivery cost in offering a 'free' service to the customer when they spend enough, how about absorbing the equivalent amount for a better courier and giving the customer the option to pay the surplus (e.g. Hermes 'free', DPD +£2 or +£3)? Or having different minimum spends for certain courier delivery to be 'free' (Zooplus do this: Yodel £29 spend; DPD £39 spend)? Adds complexity to their logistics but better choice for customers.
Adds not just complexity but increases delivery costs - they now need to additionally sort for each option, the discounts they get will drop because the volume is now divided among multiple providers, and then there is the headache of dealing with customers who paid for X but found that the delivery was made by Y (even if it was on time without any hassle), and then having to refund these cases. Staffing is a major problem as it is, and finding people for this makes it worse. The data shows that many grumble a lot about delivery quality but very, very few stop shopping at a retailer because of their choice of delivery service. Until consumers actually vote with their wallet in significant numbers, nothing will change.
I’ve had a parcel delivered by yodel before and they left it at my address and never left a card to say where it was….damn thing was placed above my outside light in my porch and I never found it for weeks….lol
No requirement for signature ever since some community health issue kicked off.
They had said they had got it finally, a few posts before yours. Always best to read previous posts before answering (unless it is pages long!).