mobile help please

    Wonder if anyone can help please,my pay monthly phone has started playing up.Screen freezing,keys not working.Anyway went into my local o2 shop and they say they have to send it off for repair.Not best pleased about that as the phone is less than three months old,so asked about a loan phone while it will be away and they dont have any.Where do i stand,can i demand a new phone and if not can i ask for a new phone to loan while repair is carried out.Thanks in advance for any help.


    You will have a slim chance of getting a new phone from O2 as I'm not sure if they can anything about it since it is the manufacturer's fault. It's probably best to just use a spare phone that you got lying around while it is being repaired.

    or you could take it into carphone warehouse who will repair it regardless of where you bought it and will also give you a ****** phone to use in the meantime :thumbsup: ring them up and check if you like :thinking:

    Have you checked if there is a firmware upgrade yet ?

    Original Poster

    It's a k850i and basically what is happenning is it is jumping screens or freezing on screens,doing what is bloody well likes basically:x
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