Wonder if anyone can help please,my pay monthly phone has started playing up.Screen freezing,keys not working.Anyway went into my local o2 shop and they say they have to send it off for repair.Not best pleased about that as the phone is less than three months old,so asked about a loan phone while it will be away and they dont have any.Where do i stand,can i demand a new phone and if not can i ask for a new phone to loan while repair is carried out.Thanks in advance for any help.
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