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    Mobiles.co.uk - ripoff merchants?

    So we ordered a phone with mobiles.co.uk on a cashback plan. It was £30, with £20 cashback in 4 instalments. Despite claiming three cashbacks on time, only one of them has been paid. To date we are owed £120 + another £60 next month. Mobiles.co.uk claim that our second cashback was approved, though the cheque never arrived. They refuse to answer our emails, (about 10 in total) and though we try to call, they simply do not answer the phone either. Carphone Warehouse, their parent company, also wipe their hands of all responsibility.

    I would like to take this matter further. I have looked into contacting the telephone industry obudsman and mobiles.co.uk doesn't appear to be a member of either CISAS or OFCOM. Does anyone know if these companies will help you anyway.

    Does anyone have any (serious) advice for dealing with companies like this. I would really like not to have to sue to get out money. They shysters have broken the contract they took with us in a number of ways, and reporting them is insufficient. I would also like the money that is rightfully ours paid out.

    Any help would be greatly appreciated.

    18 Comments

    Trading standards

    I hope you sent the claim forms by recorded delivery.
    To get your money you need to take the court route. (there ignoring you)
    write Notice of intended action letter giving 14 days to resolve.
    start money claim after 14 days.

    You should get a result after the notice letter or after they receive the court papers.

    Banned

    me and my family have lost £6k with cashbacks

    stay well clear

    Banned

    we took it via court and it was a waste of time
    1- process takes ages as it relies on whether the defendant responses
    2- even though if they admit liability they can still hold off from paying
    3- by the time you get baliffs onto them theyre likely go bust
    4- at the end of the day my losses increased by going via the court route

    Well, I must be lucky...dialaphone have paid out promptly every time...and I only have to email a copy of the bill to them....easy peasy

    [COLOR="Red"]AVOID ALL CASHBACK DEALS.
    THEY ARE A RIP OFF[/COLOR]

    Banned

    domdomgil;7766756

    [COLOR="Red"]AVOID ALL CASHBACK DEALS.THEY ARE A RIP OFF[/COLOR]



    wrong

    the key to cashnack deals is to play EXACTLY by the rules set out

    send claims by recorded delivery ON TIME

    if you dont, then you can wave bye bye to the cheque

    OP sounds as if your rant is a bit OTT - what part did you not follow?

    "£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"

    sorry I don't understand. 20x4=80, how are you owed 120+?

    Banned

    acer098;7767278

    "£20 cashback in 4 instalments.....we are owed £120 + another £60 next mo … "£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"sorry I don't understand. 20x4=80, how are you owed 120+?



    probably because the FACTS are blurred................

    acer098;7767278

    "£20 cashback in 4 instalments.....we are owed £120 + another £60 next mo … "£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"sorry I don't understand. 20x4=80, how are you owed 120+?


    Probably more than 1 claim involved since the term we is involved. Suspect 3 claims with the numbers involved

    Banned

    dimebars;7767025

    wrongthe key to cashnack deals is to play EXACTLY by the rules set … wrongthe key to cashnack deals is to play EXACTLY by the rules set outsend claims by recorded delivery ON TIMEif you dont, then you can wave bye bye to the chequeOP sounds as if your rant is a bit OTT - what part did you not follow?









    you're not getting it

    the point is that despite following the terms to the letter, cashback is still not paid

    its a con

    ROKO;7767479

    you're not getting itthe point is that despite following the terms to the … you're not getting itthe point is that despite following the terms to the letter, cashback is still not paidits a con



    +1 on that they probably have a pot which they can pay out and everyone after that its tough. If everyone claimed as they should then they would go under end of. If it wasn't a con then they would just send you the money automatically, they could probably easily get confirmayion the bills are been paid etc and probably aleady do so they can budget for the possible cash back payouts to be made.

    Banned

    ROKO;7767479

    you're not getting itthe point is that despite following the terms to the … you're not getting itthe point is that despite following the terms to the letter, cashback is still not paidits a con



    YOUR not getting it

    They must be witholding it for a reason - did you send the correct bill? at the correct time? by recorded delivery?

    If not then no wonder you dont have your cash

    If you are unable to follow simple instruction, stay well clear

    acer098;7767278

    "£20 cashback in 4 instalments.....we are owed £120 + another £60 next mo … "£20 cashback in 4 instalments.....we are owed £120 + another £60 next month"sorry I don't understand. 20x4=80, how are you owed 120+?

    £20 in 4 installments is still £20, not £80. 3 claims of £20 is £60. And, as someone else has said, there must be a second cashback deal here, to take it to £120. ;-)

    ROKO;7766544

    me and my family have lost £6k with cashbacksstay well clear



    How much!! :?

    I would always avoid those cashback deals, more hassle than there worth.

    They are known to be rip-offs

    Banned

    ROKO;7766544

    me and my family have lost £6k with cashbacksstay well clear


    LOL Idiocy runs throughout the whole family tree then. :whistling:

    So I can blame the your parents lol :roll:

    Original Poster

    sorry if my post wasn't clear. it's £20 per month cashback, in 4 installments (i.e. £60 per each installment), with two of them not paid out! - hence the £120.

    Anyway, we resolved that by personally emailing the CEO of the company and threatening legal action. By the way his name is SIMON MASON... if anyone else has this problem with this company.

    But now they are holding off on our 4th cheque of £60. I should also bill them for the time that they have cost me chasing this up....
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