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Mobjizz

25
Found 8th Jun 2014
I have been receiving dirty texts from this company mobjizz for the past 3 weeks and have checked my mobile phone bill and I have been charged £6.

I don't go on these kind of sites and have never heard of this company before. The number I get these texts from are different every time, like '69029' or 'Hardcore'. These messages contain links and have an option to replying back with STOP to stop these messages. I have never clicked on the links or replied STOP, I just delete the texts straight away.

How can they rob people like this by sending them texts and charging them for it? Who do I report them to?

Thanks
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Ofcom as it's unsolicited messages- http://www.ofcom.org.uk/

Your network provider is also going to need to be contacted if you have been charged.

Seems to be a few people in the same boat.
http://www.smswatchdog.com/text-message-from/mobjizz/14

Their website lists a number (I wont list the website address but it's the second link on google) - number listed as 03306601029
Thank You for that information Astec123. Much appreciated.
Your search history on the net must be interesting!
I phoned Three customer service and they said they can't do anything about it, but they have put a 0 spending cap on my account, so no more charges can be made.

They spoke to the company who said that I've been clicking on links and have been charged for this reason, which I definitely have not done.

Three refunded me some of the money as a goodwill gesture which is very nice of them.

I will also be reporting this company to PhonePayPlus. It looks like they've already been fined before for this sort of behavior.
adamsxi

Your search history on the net must be interesting!



What of it. The obscure stuff I google at work probably makes it even harder to work out what stuff I'm googling for myself and what is googled for others. Possibly makes my advertising worth either next to nothing or top dollar because of the range of things.


wah0007

I phoned Three customer service and they said they can't do anything … I phoned Three customer service and they said they can't do anything about it, but they have put a 0 spending cap on my account, so no more charges can be made. They spoke to the company who said that I've been clicking on links and have been charged for this reason, which I definitely have not done. Three refunded me some of the money as a goodwill gesture which is very nice of them.I will also be reporting this company to PhonePayPlus. It looks like they've already been fined before for this sort of behavior.



Good to hear that 3 offered a partial refund. I think they also can block premium services like this through the online account (or at least they used to be able to). It might be worth checking to avoid any further problems.
Edited by: "Astec123" 9th Jun 2014
cmon... were all adults here... what have you been looking at in the cleaning cupboard at work?
I got these too a few months back, never signed up for anything like it or gave my mobile number out. I phoned EE and although I wasn't charged, i had a 5 digit number block put on my account, so none of these companies could contact me again
@Astec123 I don't think they block premium services but the 0 spending cap is all they had to offer me. This can be a problem now if I want to call premium numbers banks etc, but it will keep my account safe.

@Lucifer_UK You caught me out, how did you know I hide in the cleaners cupboard at work and look at these sites? Lol
Na if I really had done it or even did it by mistake I would not be here complaining, I would count my losses and move on.

@danyelle There's a lot of people complaining about these messages. The block is the best option so they can't charge the account anymore.

The company Mobjizz have been fined before for doing the same thing... http://www.phonepayplus.org.uk/~/media/Files/PhonepayPlus/Adjudications/14491%20Tribunal%20Minutes%20Consent%20Order.pdf


I have just noticed that I have been receiving these texts once a week (every Saturday) for the last 3 weeks at around 1pm. I work nights so I am always asleep at this time.
wah0007

@Astec123 I don't think they block premium services but the 0 spending … @Astec123 I don't think they block premium services but the 0 spending cap is all they had to offer me. This can be a problem now if I want to call premium numbers banks etc, but it will keep my account safe.@Lucifer_UK You caught me out, how did you know I hide in the cleaners cupboard at work and look at these sites? LolNa if I really had done it or even did it by mistake I would not be here complaining, I would count my losses and move on.@danyelle There's a lot of people complaining about these messages. The block is the best option so they can't charge the account anymore.The company Mobjizz have been fined before for doing the same thing... http://www.phonepayplus.org.uk/~/media/Files/PhonepayPlus/Adjudications/14491%20Tribunal%20Minutes%20Consent%20Order.pdfI have just noticed that I have been receiving these texts once a week (every Saturday) for the last 3 weeks at around 1pm. I work nights so I am always asleep at this time.



WeQ4U, I've been using it quite a bit recently. It's a great solution. Alternatively Say no to 0870 site is another useful option. Using these saves me a fortune in calls as it comes out of my allowances rather than out of my pocket.

http://www.weq4u.co.uk/
saynoto0870.com/
Astec123

WeQ4U, I've been using it quite a bit recently. It's a great solution. … WeQ4U, I've been using it quite a bit recently. It's a great solution. Alternatively Say no to 0870 site is another useful option. Using these saves me a fortune in calls as it comes out of my allowances rather than out of my pocket.http://www.weq4u.co.uk/http://www.saynoto0870.com/



Thanks, will check them out
Hey all. If there is a person to fight these crime seriously, they would be the hero and great mankind to them. The truth is the mobile network we using have a link with this scammers!!!. It's true. Please check your records like have you ever talk harshly or rudely to your network customer support? I guess the person who was talking at the other end may register your mobile number on the MOBJIZZ website without our knowledge. So when u receive msg from the **** it will be £1.50. The network provider may have tie up with them to earn money through this way. Think we came here to talk about this. But there are thousands of people who paid the **** but not aware of this. This is seriously the biggest fraud ever. I suppose to pay £15 a month but past 3 months I am not getting clear signal and not able to access internet in my home. So I rang 3 network to report, later they agreed to reduce half from my bill. But for the past 3 months I paid £20 to £31 a month. Because of mobjizz. I got no enemies to go and give my num to them. Then how they got my num?
Note: please try yourself to find the page of mobjizz to register your number. I bet! It is not easy to register !!!!!!
Hi Guys,

These guys have been fined in the past for improper practices. The last fine was £150,000. They should really go to Jail but it only requires a few complaints to have them fined again so please do make complaints to the following:

PhonePayPlus
Payforit
Companies House
Ofcom
AIME
Contact me please I'm been charged 36 pounds by mobjizz and assfire please contact me
**** even I got a charge from them. Thank.god I search mobjizz.in.google.and find same problem with all.now I have to call 3 mobile
I HAD A CAP ON MY PHONE N I WAS STILL CHARGED BY MOBJIZZ
I DEFINITELY DEFINITELY NEVER EVEN SIGNED UPTO MOBJIZZ.E MOST IV BN CHARGED £60 ODD FR IT N I WANT TO NO WOT I CAN DO
I have just been informed by Vodafone I owe £150 for apparently accessing this website. I NEVER agreed to this site and cannot understand how this has happened. This so called company needs to be stopped and after reading previous posts they have been fined before so how are they still able to do this to innocent people. If anybody has any suggestions as to how I can refuse to pay this money I would be very grateful.
I just emailed mobjizz a few times and threatened them with legal action and they refunded me.

They sent me a code by text message which I took to the post office to get my money back.
why should you text or email to opt out? I didn't even opt in! Answer, so they can put your email/phone number on another list that can be sold to others such company's. It's all wrong. I'm telling you now Stop. And do not sell or forward my details to anyone.
yourajoke

why should you text or email to opt out? I didn't even opt in! Answer, so … why should you text or email to opt out? I didn't even opt in! Answer, so they can put your email/phone number on another list that can be sold to others such company's. It's all wrong. I'm telling you now Stop. And do not sell or forward my details to anyone.



You do realise that this isn't 'mobijizz'? and sayin to 'Stop' on here won't do diddly?

NEVER text that kind of number back. You will only give them a reason for them to con you even further.
Has anyone checked Mobijizz facebook page? They promote pornografy openly, I complained to Facebook and their reply was the page hasn't been taken down.... Double standards then... A mother posted a pic of herself breastfeeding and they took it down as I was deemed offensive. I guess pornography and scams are ok and not offensive at all. I would like to suggest we all email the press and see who wants to follow up this investigation.
I use EE uk mobile network, On the weekend while browsing the internet on my mobile, I got several pop-ups about mobjizz.com. so I did my best to remove them and continue browsing like before. but a few minutes later, I received a text message as follows:
"FreeMsg: You have paid £8.00 for Mobjizz VIDEO Ref: 133488 from Mobjizz (Visited at 12:27:32, 2015-02-22) Help? 03333136311"
I couldn't believe what was happening, so I contacted EE straight away and EE said they don't have the info on record so call back tomorrow, which I did and EE then said they can't do anything but give me the number for the company and for me to sort the issue of refund out with Oxygen/Mobjizz etc.. I had words with EE about how Oxygen/Mobjizz got my number/details without me subscribing/signing to any 3rd party services, I then contacted the number of Oxygen/Mobjizz "03333137900" which EE gave me, after several attempts I spoke to a rude creature from Oxygen/Mobjizz. Which said they won't refund me because I used their service to watch a video. OMG! if only I was there in the same space with that ****** creature. This isn't over, and I wanted would be victims to know about these Fraudsters and why/how they're allowed to get away with robbing us so easily while companies like EE stand by and not do anything to STOP THEM.. But I suspect EE is in with the scam. I now have this charge on my EE mobile phone bill stated as "payforit" = £8
I have contacted Ofcom, BBC's watchdog, and other Fraud/theft related groups about this.

Edited by moderator: "Feb 24, 2015 16:14" 24th Feb 2015

I too have been inadvertently scammed by these crooks. EE are refusing to remove the charge. The bill has not been sent yet but charges of £40 are on my account!

Here's a copy/paste of emails I have sent:

To: customercare.uk@oxygen8.com
CC: compliance@phonepayplus.org.uk
Subject: Request for Refund/Complaint
Date: Wed, 4 Mar 2015 20:16:54 +0000

Dear Oxygen8 Customer Care

I write in relation to my mobile number 079xxxxxxxx, I have an account with the Mobile Provider EE.

On 01 March 2014 I logged into my Facebook account on my phone to find that I had received posts from someone with links to some adult videos. I clikced into the links in the hope that I could remove them as my young song has access to my phone and I did not want him to view such obscene content. I clicked into a couple of links only to be confronted by several pop up windows. I eventually closed the page. I thought nothign of it.

On 03 March 2014 I logged into my Facebook acccount again, only to find that again I had received more posts with adult content. I clicked into them to removed them. Eventually I was able to remove the filthy posts from my phone. A few minutes later I received 3 seperate text messages to say that I have 'paid' £8.00 for videos, I was not sure if was genuine or pure spam.

Today I called EE customer service and spoke to Ryan at 2:01PM to query this. Ryan confirmed that there had been 5 charges of £8.00 each, 2 for 01 March and 3 for 03 March 2014. He explained that these were for 'adult services'. I was shocked by this. Firstly, I did not use any 'adult services'. Secondly how could these charges be applied to my account without my consent. I requested for these charges to be immediately removed from my account. Ryan confirmed that he is unable to do this and I need to take this up with you direct. Ryan confirmed your details and the 'text' numbers. EE have put a premium rate bar on my account.

The text numbers are:

2 texts for number 700166067 £16
3 texts for number 700166047 £24

I have since speaking to EE researched this and must I am shocked and appalled by this. It seems you are charging people who unwittingly click into your links and are charged without consent of the user.

I can confirm that I did not intend to use your services or view any of your videos.

As EE are unable to remove these charges from account I would like to immediately request that you refund me an amount of £40 as above.

I have copied in PhonepayPlus into this email and will be coping the details on their complaints website.

I look forward to hearing from you as a matter of urgency.

Yours faithfully

Mr xxxx xxxxxx

I also was debited £18 on my EE contract who then said they "couldn't help".

I emailed the mj@msupport.info address advising that i had not clicked on these links to purchase movies. The initially came back and gave me the times i "purchased" the movies etc etc so i went back with the following reply

Unfortunately i still do not find this answer acceptable.

I would not have paid to purchase videos so i can only assume that the free site i was looking at was showing adverts of your video's which would have then been pressed accidentally. When a new tab pop's up, away from the website i usually use I would try to automatically close them down and therefore would not have seen that there was an option to cancel the purchase. Does your system allow you to see how long the videos were viewed for? I would think this would then show that they were not in fact viewed?

I have spoken to EE about the fact that my account was set up to allow companies to automatically debit my phone account and have expressed my dissatisfaction to them. I am also extremely shocked that there are websites out there that can automatically charge you - without taking card details and are on sites where it is so easy to press the wrong things.

I have already send a complaint to PhonePay about this but I again request the refund of the £18.00 or i will have to begin looking to take this complaint through other official channels.


They have now replied and said that " In light of the information you have provided, we are happy to offer a refund of 18 pounds. You will therefore receive a free SMS from the sender Post Office which will contain a unique payment code. Simply take this message to any UK Post Office who will redeem it for cash." I havent yet rcvd the message but this was only 2 dys ago so will wait a few more and then chase.

So definitely worth pursuing to get your money refunded (obviously as long as i do rcv the SMS!)
Has anyone here had a response from PhonepayPlus or any other stories of success of failure in getting refunds?

I've been investigating scams running under Payforit and it's clear there's something rotten going on in all of this. Sadly a lot of people settle for (partial) refunds then give up and go quiet. The best way to stop this is to make sure the full story is out there so that people can start seeing the pattern and how pervasive this is.

I'm documenting my investigation here: mobitransscam.wordpress.com/ but you don't need to go that far. Just share whatever you can find out!
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