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    mod help needed, buyer hasnt recieved item

    hi sold an item on 20th oct but seller still hasnt recieved this? i sent 5 parcels out that day and all the other buyers recieved theres and left feedback. as i have never had this problem before i dont know what im to do. she did tell me that she hadnt recieved any thing she had paid for off other people when mine hadnt been recieved thats why i prefered to wait incase it did turn up.
    i have the reciept sent second class post, i would usually send things recorded that cost over £15 but as i was knocked down on price and didnt want to ask for an extra 70p as she said she was skint!!

    32 Comments

    no proof they have had it and saying they havent, its a bit tricky and easy to say if your skint

    can't you claim through Royal mail and then give them their money back,when RM have looked into it.

    You can claim after 15 days but i find all i get is a book of stamps but still have to refund!

    all you can do is file a lost item through the royal mail, and hope they compensate. But i think its normally the buyer who has to wait for the money to be paid out by the royal mail, you shouldn't have to compensate.

    _kells_;6849417

    can't you claim through Royal mail and then give them their money … can't you claim through Royal mail and then give them their money back,when RM have looked into it.



    That's what I have done in the past when I've sold something and they say they haven't received it.

    There is a form to print out and fill in on royal mails website

    if only sent by 2nd class post you may not be covered, always send recorded to people you DONT KNOW

    wickedteen;6849447

    if only sent by 2nd class post you may not be covered, always send … if only sent by 2nd class post you may not be covered, always send recorded to people you DONT KNOW


    Why would she not be covered?

    I have had this too i sold an item and posted on the 20 October, i have claimed through royal mail and plan to refund the buyer when i get paid, as some people on here said it can take up to 3 months for royal mail to pay up. i decided to refund rather than have the hassle hth

    xx

    Banned

    go to the post office with the proof of postage and they will let you know what to do.

    For lost or damaged items that have an intrinsic value, with evidence of posting with Royal Mail (such as a certificate of posting) and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation for actual loss up to the value of the item, or 100 x 1st class stamps at the first weight step, whichever is the lowest;

    RM site ^^^^

    roselee;6849471

    go to the post office with the proof of postage and they will let you … go to the post office with the proof of postage and they will let you know what to do.


    They will give you a lost/damaged form and tell you to fill it in. She can get that information here without leaving the house They can't give you any more info than that.

    wickedteen;6849447

    if only sent by 2nd class post you may not be covered, always send … if only sent by 2nd class post you may not be covered, always send recorded to people you DONT KNOW



    You are covered from normal post to recorded.
    Only difference is, recorded post shows proof of del.

    Both can be claimed up to 36

    Original Poster

    thanks ill go on royal mail website now and look into it, i dont have a printer is it possible to get one from my local post office?

    jadey145;6849519

    thanks ill go on royal mail website now and look into it, i dont have a … thanks ill go on royal mail website now and look into it, i dont have a printer is it possible to get one from my local post office?


    Yes it is.

    strike;6849514

    You are covered from normal post to recorded.Only difference is, recorded … You are covered from normal post to recorded.Only difference is, recorded post shows proof of del.Both can be claimed up to 36



    Up to £39.

    The value of £100 first class stamps.

    strike;6849514

    You are covered from normal post to recorded.Only difference is, recorded … You are covered from normal post to recorded.Only difference is, recorded post shows proof of del.Both can be claimed up to 36


    It actually used to be 100x the price of the stamp. So 1st would be £36 and second would be £29 (if thats how much a 1st and 2nd class is now!)

    Lulu'sMammy;6849566

    It actually used to be 100x the price of the stamp. So 1st would be £36 … It actually used to be 100x the price of the stamp. So 1st would be £36 and second would be £29 (if thats how much a 1st and 2nd class is now!)



    Nope, if you include price of said item from amazon or somewhere, they reimburse you. Have done for me on 3 occasions now.

    Lulu'sMammy;6849566

    It actually used to be 100x the price of the stamp. So 1st would be £36 … It actually used to be 100x the price of the stamp. So 1st would be £36 and second would be £29 (if thats how much a 1st and 2nd class is now!)



    I thought it was up to 100 1st class stamps = currently £39, whether you sent it 1st or 2nd.

    strike;6849590

    Nope, if you include price of said item from amazon or somewhere, they … Nope, if you include price of said item from amazon or somewhere, they reimburse you. Have done for me on 3 occasions now.


    Eh?? In simple terms ?

    Original Poster

    so will i only get stamps back, LOL. i dont actually mind just means i wont have to pay postage for a while but this has put me off selling on here

    Benjimoron;6849594

    I thought it was up to 100 1st class stamps = currently £39, whether you … I thought it was up to 100 1st class stamps = currently £39, whether you sent it 1st or 2nd.


    Never used to be, used be 100 x the value of the stamp, i didn't actually know this had changed.

    jadey145;6849609

    so will i only get stamps back, LOL. i dont actually mind just means i … so will i only get stamps back, LOL. i dont actually mind just means i wont have to pay postage for a while but this has put me off selling on here



    Not sure why it puts you off selling on here in particular?

    Anyway, it's the value of the stamps, not the stamps themselves!!

    Lulu'sMammy;6849611

    Never used to be, used be 100 x the value of the stamp, i didn't actually … Never used to be, used be 100 x the value of the stamp, i didn't actually know this had changed.



    Never heard it to be like that before, maybe years and years ago?

    Benjimoron;6849656

    Never heard it to be like that before, maybe years and years ago?


    2008, my sis has a PO which i helped her with whilst on mat leave! (hence why i dont now know price of the stamps since inflation!)

    Banned

    wickedteen;6849447

    if only sent by 2nd class post you may not be covered, always send … if only sent by 2nd class post you may not be covered, always send recorded to people you DONT KNOW



    why wouldn't they be covered? Recorded gives you no more compensation than non recorded

    Benjimoron;6849594

    I thought it was up to 100 1st class stamps = currently £39, whether you … I thought it was up to 100 1st class stamps = currently £39, whether you sent it 1st or 2nd.



    it is

    strike;6849514

    You are covered from normal post to recorded.Only difference is, recorded … You are covered from normal post to recorded.Only difference is, recorded post shows proof of del.Both can be claimed up to 36



    I thought it was up to £39 now

    Lulu'sMammy;6849566

    It actually used to be 100x the price of the stamp. So 1st would be £36 … It actually used to be 100x the price of the stamp. So 1st would be £36 and second would be £29 (if thats how much a 1st and 2nd class is now!)



    First-class and second-class stamps currently cost 39p and 30p respectively. Sorry to say it but prices went up in april

    Lulu'sMammy;6849684

    2008, my sis has a PO which i helped her with whilst on mat leave! (hence … 2008, my sis has a PO which i helped her with whilst on mat leave! (hence why i dont now know price of the stamps since inflation!)



    Well I've always understood it to be the way it currently is, and I've been using the post office heavily since 2006.

    pinkkitty2007;6849728

    First-class and second-class stamps currently cost 39p and 30p … First-class and second-class stamps currently cost 39p and 30p respectively. Sorry to say it but prices went up in april


    I wouldn't have a clue now to be honest like i said. I know they go up every April the robbers.

    Benjimoron;6849782

    Well I've always understood it to be the way it currently is, and I've … Well I've always understood it to be the way it currently is, and I've been using the post office heavily since 2006.


    Ok i'm making it up :? lol!

    Lulu'sMammy;6849794

    Ok i'm making it up :? lol!



    If you like?

    I just rang my sis lol.....compo is the same now 1st and 2nd, it changed when Royal mail where getting thinking about and getting ready for online postage I knew i wasn't inventing it Happy days
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