Motherboard

22
Found 9th Nov 2017
My son has a gaming pc and it would not switch on yesterday. Totally dead.

I have a local computer tech diagnosing it and he said he suspects its the motherboard and it may have affected the ram but he needs to test some more.

The motherboard is a gigabyte x99sli and is less than 2yrs old.

Can anyone suggest a similar which is reliable and not too expensive?

Many thanks

Xx
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have you Still got proof of purchase might have 2 or 3 year warranty
I believe gigabyte had a two year warranty, however, they do test them before replacing.

Does the mobo have a power LED?
Have you checked the power supply is ok?

Some motherboards beep when there is a fault.
X99 was Intel's high end platform, so none of the motherboards were cheap. You won't be able to replace it with a £40 motherboard and are likely looking £150-200 at a minimum,
They're pretty robust motherboards but if you've had a cheap PSU that has failed and fried the board then that could do it or liquid cooling leaks. This is a high end board so everything rated on it is good quality. I'm surprised that the CPU hasn't been affected if the board and ram got fried though.

All depends on how much you trust the local computer tech but PSU failure or Mobo Bios/Cmos corruption are the main causes.

Have you had the PSU plugged into a surge protected socket ?
I once had a problem with the power switch not functioning which gave the impression of a serious problem. I traced the wires from the panel where the power button was to the motherboard and removed the connectors then touched the end of a screwdriver to the two pins to short it (which is what a power switch does) and it came on. Very easy check before you replace any major components (and if it is the tech isn't very good).
Was it by any chance connected to a CIT power supply unit?:/
Original Poster
Ok the tech guy has got back to me.

He said its the mobo and the processor and thinks one of the ram has been damaged.

He said most likely a power surge has caused it. Other than that the overclocking it had at new. Its just under 2yrs old.

Unfortunately we spent nearly 2k on this system from a place where they assured me had a fantastic warranty and after service. When I called they said the warranty was void as I didnt email a picture of a sticker to them. Reading online they catch alot of people out this way and the owner is downright rude and arrogant laughing at the fact saying Im the one who has got to break the news to my son.

I go in for kidney transplant in 5 days, my partner is donating to me..my head is in bits and I want to try and get my sons pc back working to keep his mind off things whilst we are in hospital. I know it sounds stupid but he loves his pc.

The psu was a corsair 750 and that is ok he said.

I just hope he is not trying to rip me off as we cannot afford a huge bill with my partner being off for a couple of months.

Would a power surge cause all this. We had a rewire 1yr ago but unfortunately it was not plugged into a surge protector.


Thanks everyone
ladymarmalade1 h, 18 m ago

Ok the tech guy has got back to me.He said its the mobo and the processor …Ok the tech guy has got back to me.He said its the mobo and the processor and thinks one of the ram has been damaged.He said most likely a power surge has caused it. Other than that the overclocking it had at new. Its just under 2yrs old.Unfortunately we spent nearly 2k on this system from a place where they assured me had a fantastic warranty and after service. When I called they said the warranty was void as I didnt email a picture of a sticker to them. Reading online they catch alot of people out this way and the owner is downright rude and arrogant laughing at the fact saying Im the one who has got to break the news to my son.I go in for kidney transplant in 5 days, my partner is donating to me..my head is in bits and I want to try and get my sons pc back working to keep his mind off things whilst we are in hospital. I know it sounds stupid but he loves his pc.The psu was a corsair 750 and that is ok he said.I just hope he is not trying to rip me off as we cannot afford a huge bill with my partner being off for a couple of months.Would a power surge cause all this. We had a rewire 1yr ago but unfortunately it was not plugged into a surge protector.Thanks everyone


It's possible yes, Shame you can't test the components yourself, Could you try the ram in a different pc?, A friends perhaps?. If the ram still worked then chances are they're fibbing about the motherboard and processor. It could just be the switch or PSU. The PSU's are probably the most common components to fail, They would probably also be the first thing to fail with a power surge. Best wises for your transplant.
ladymarmalade1 h, 23 m ago

Ok the tech guy has got back to me.He said its the mobo and the processor …Ok the tech guy has got back to me.He said its the mobo and the processor and thinks one of the ram has been damaged.He said most likely a power surge has caused it. Other than that the overclocking it had at new. Its just under 2yrs old.Unfortunately we spent nearly 2k on this system from a place where they assured me had a fantastic warranty and after service. When I called they said the warranty was void as I didnt email a picture of a sticker to them. Reading online they catch alot of people out this way and the owner is downright rude and arrogant laughing at the fact saying Im the one who has got to break the news to my son.I go in for kidney transplant in 5 days, my partner is donating to me..my head is in bits and I want to try and get my sons pc back working to keep his mind off things whilst we are in hospital. I know it sounds stupid but he loves his pc.The psu was a corsair 750 and that is ok he said.I just hope he is not trying to rip me off as we cannot afford a huge bill with my partner being off for a couple of months.Would a power surge cause all this. We had a rewire 1yr ago but unfortunately it was not plugged into a surge protector.Thanks everyone


It's possible. Unlikely to damage all thoose parts in my experience though.
How old is your son. Can you get him reading up on the internet and YouTube videos? He will so quickly learn how to diagnose and replace these parts.
Where are you based ?
Original Poster
Based on the outskirts of Manchester.

I just get a bad feeling as he was saying a lot of the stuff was discontinued so best to rebuild the system and even though the PSU was ok it was best to replace it.

It was only built around 22 months ago
ladymarmalade2 h, 33 m ago

Based on the outskirts of Manchester.I just get a bad feeling as he was …Based on the outskirts of Manchester.I just get a bad feeling as he was saying a lot of the stuff was discontinued so best to rebuild the system and even though the PSU was ok it was best to replace it.It was only built around 22 months ago


I think there's some /r/quityourbullshit material here. In an incident where a power surge killed the mobo, CPU, and RAM, how exactly did the PSU (the component, let's not forget, which connects directly to the power outlet) survived unscathed?
ladymarmalade3 h, 8 m ago

Based on the outskirts of Manchester.I just get a bad feeling as he was …Based on the outskirts of Manchester.I just get a bad feeling as he was saying a lot of the stuff was discontinued so best to rebuild the system and even though the PSU was ok it was best to replace it.It was only built around 22 months ago



I hope you're operation goes well and I can understand how this is one more thing you don't want to deal with at a time like this.

Standard case senario on a direct lightning strike to the home is that the PSU would be dead and maybe other components. Your PSU will be of a good standard so will shutdown on a bad hit and absorb anything else in most case. I doubt the PSU would survive if the mobo and CPU were dead. I generally believe that the PC is only down due to either a corrupt cmos settings or a cable short. It's daunting but easy enough to open the case and do simple fault finding with the help of youtube. An anti static wrist strap and screw driver set is really all you need.

You can grab the manuals online to help with this process as well as a lot of help just on this forum.
Get it checked elsewhere.

2K? That’s a lot!

Just buy a cheaper system and sell the old for spares.
Original Poster
Ok...the estimate for replacing mobo, processor and ram was £800.

Told him I could not afford it ( we can't at the moment and are picking the machine up tomorrow. I just hope nothing else is damaged.

Gutted!

dxx8 h, 29 m ago

I think there's some /r/quityourbullshit material here. In an incident …I think there's some /r/quityourbullshit material here. In an incident where a power surge killed the mobo, CPU, and RAM, how exactly did the PSU (the component, let's not forget, which connects directly to the power outlet) survived unscathed?


A power surge doesn't necessarily come through the power socket. I got a computer killed by a lightning strike a couple of years ago that came through the ethernet connection via the router and phone line. Motherboard dead, power supply fine.
ladymarmalade2 h, 36 m ago

Ok...the estimate for replacing mobo, processor and ram was £800.Told him …Ok...the estimate for replacing mobo, processor and ram was £800.Told him I could not afford it ( we can't at the moment and are picking the machine up tomorrow. I just hope nothing else is damaged.Gutted!



Can you post the specs please as all the prices you're throwing around seem way overkill and either you got ripped off or misled about what he needed.
I would ditch that PC and get a XoX.
mobo and the processor and thinks one of the ram has been damaged.=Take it to a shop thats not full of poop
The chances of all 3 having damage are slim to none
Original Poster
Thanks for all your replies.

I have taken his pc to somebody recommended and it turns out it is this issue:

forum.giga-byte.co.uk/ind…4.0

The gigabyte cpu is scratched and pins from the socket are bent. The watercooler from the mobo is too heavy and it is a bad design by gigabyte he said. The mobo also needs replacing.

So looks like he was right but not about the power surge.

He is checking the ram. The graphics card and psu are ok.

Just thought I would update you all.

Thanks again.
Gigabyte doesn't make cpu's they're just saying random words to you to make it sound technical.
Original Poster
That was my mistake. Its a gigabyte board that is scratched and the pins where it plugs in are bent to do with the cpu. My head is everywhere at the moment due to transplant in 2 days time as mentioned. I did however provide the link to explain so it should have made sense.

I did get advice on the original purchase and I bought what I could afford at the time. He was using the flight simulator software and all that entails and also high end gaming hence the expensive build inc top end graphics card (GTX980ti).

My son had 6 years of chemo which has knackered most bones in his body. He cannot go out and play football like most boys of 15, he cannot even cope with socialising as there is too much walking involved and he will not use a wheelchair as he hated attention. He spends all of his time on his PC. To be fair he watches you tube documentries rather than gaming at the moment but that will probably change again.

So yes it was an expensive purchase but I expected longer than 22 months life and it does look like the same issue has happened with Gigabyte x99 boards before.

Hope that is clearer.
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