Motor Easy to take your cash not so easy to get it back!
MotorEasy Support: Welcome to our real-time support chat. How can I help you today?
Fay Olinsky: I wish to cancel the policy I took out last week please
MotorEasy Support: good morning if you could please call 0800 131 0001 and customer service can action this for you
Fay Olinsky: I CANNOT CALL MY PHONE LINES ARE DOWN!!!
MotorEasy Support: we cant cancel via live chat its here to give updates and answer questions
Fay Olinsky: I am getting very angry. I want to cancel I am not impressed at all at the support given. You emailed me to say an inspection needed to be done...for MORE money!!! then emailed to say you cant find anywhere to inspect it. I have no phone....even the mobile needs the signal from broadband here. I only have email and a bit of intermittent internet. I am 4 miles from nearest phone
MotorEasy Support: i appreciate this but companies do not cancel anything via emails/chats that is procedure. you arent charged for the health check we pay that, if we cant find somewhere to inspect the car then there isnt a health check anyway
Fay Olinsky: I am afraid I am not feeling very confident in your service with these answers. I am disabled. awaiting delivery of a car, phone line has been down for days due to snow. If you can manage to arrange this 'cover' and take my money from your site and via email you can surely arrange cancellation from the same!
MotorEasy Support: ok thank you for visiting live chat we have customers to help as i have already said we cant cancel a policy via this method. would you like me to have a specialist call you and they can arrange the cancellation with you or would you like to call us once your lines are up and running again?
Fay Olinsky: I am a customer! I want help to cancel. I am now totally convinced my decision is a correct one .