MotorEasy car warranty’s

12
Posted 16th Jun
Please,please,please.
dont touch them with a barge pole.
great at selling the products ie car warranty’s
but when you have a problem it’s liked a magic roundabout.
sending you every where to get diagnostics.
then the crunch comes when they have a report
from a 3rd party engineer.
the problems not covered.
could write a book here, but it would be to long.
save your money towards a fault with your car if you have problems because they just don’t want to know.
they are a piss pot Organisation.
well trained to get your money.
bloody nasty when you put a claim in.
sent a email to the managing director he didn’t have the decency to mail me back.
please DO NOT WASTE you good earned money
with a company who don’t say what its says on the tin.
Community Updates
12 Comments
Now...............breathe.
Rated 82% "Excellent" on Trustpilot. 4.7/5.

I see you only signed up today Nigel - presumably to bring attention to your plight. May I ask what your particular issue was with the vehicle and why Motoreasy refused your claim? I.e. on what grounds? I know you say it's a long story but perhaps a concise "overview" of the problem?

I've seen people before suggest maybe having a moan on their Facebook/Twitter page(s) if they have one and see if that stirs anyone up? It might get you a reply and explanation for the refusal. You could also put your own Trustpilot review in as it would seem they do monitor and reply.

Anyway, I hope this wasn't just a "drive-by" thread and we never get to hear from you again. Unless of course you are a long-time visitor - welcome to HUKD.

Regards, Phsy.
This site needs to put an end to the join+rant hit+run signups.
Ok will print all emails between my self and the warranty claims department later.
nige
Having broke down 3 times over a period of 2 wks I was told to take my car to halefords on a pickup truck.(my own car breakdown cover).
i took it to Bmw.wolverhampton.halefords bridgnorth.david dexter Bmw bridgnorth.
all done a diagnostic test on my car.
the orange lights was coming up on dashboard this meant my power steering had failed.
this was only happening when I had done about 20 miles this was happening.
on the 2nd time I broke down I was told to go to halefords. They diagnosed problem with diagnostics. They said they had not got the Bosh diagnostics like Bmw have.
told MotorEasy after 3 days they said take car to David dexters bridgnorth so I did on the understanding they knew I had a problem breaking down due to loss of power steering.
the car was there 2 days and they diagnosed power steering fault motor.
i was told then my warranty was void because I drove the car to David dexters which I thought that’s what they wanted me to do.
so I rang MotorEasy.told them I was picking up car drive the car till lights come up on dashboard then get a pick up truck to take me back to David dexters. The truck driver and garage both seen lights on dashboard and I didn’t have any power steering.
i then rang MotorEasy and they said they would get a inspector to come out and look at my car.3 days later I had a response from MotorEasy to say the car drove withought problems for 6 miles and all was well with my car.
please understand dexters had diagnostic results on my car that didn’t matter.
his view was all was good and motoreasy are telling me they have to go to his report.
spoken to socialists on the subject of faulty power steering units and they told me theses units breakdown intermittently.on policy all steering parts was covered Ware a rare and nothing in the policy says intermittently comes up in the policy.so it’s obvious I paid out money for nothing. My car has a full service every 12 months to keep up with the policy also passed mot 3 wks ago.it also had a health check in nov2019 befor the policy was purchased it went through with flying coloirs
so I’m not moaning just feel peed off with this company’s attitude,
Nigel_Mccausland16/06/2020 16:14

Having broke down 3 times over a period of 2 wks I was told to take my car …Having broke down 3 times over a period of 2 wks I was told to take my car to halefords on a pickup truck.(my own car breakdown cover).i took it to Bmw.wolverhampton.halefords bridgnorth.david dexter Bmw bridgnorth.all done a diagnostic test on my car.the orange lights was coming up on dashboard this meant my power steering had failed.this was only happening when I had done about 20 miles this was happening.on the 2nd time I broke down I was told to go to halefords. They diagnosed problem with diagnostics. They said they had not got the Bosh diagnostics like Bmw have.told MotorEasy after 3 days they said take car to David dexters bridgnorth so I did on the understanding they knew I had a problem breaking down due to loss of power steering.the car was there 2 days and they diagnosed power steering fault motor.i was told then my warranty was void because I drove the car to David dexters which I thought that’s what they wanted me to do.so I rang MotorEasy.told them I was picking up car drive the car till lights come up on dashboard then get a pick up truck to take me back to David dexters. The truck driver and garage both seen lights on dashboard and I didn’t have any power steering.i then rang MotorEasy and they said they would get a inspector to come out and look at my car.3 days later I had a response from MotorEasy to say the car drove withought problems for 6 miles and all was well with my car.please understand dexters had diagnostic results on my car that didn’t matter.his view was all was good and motoreasy are telling me they have to go to his report.spoken to socialists on the subject of faulty power steering units and they told me theses units breakdown intermittently.on policy all steering parts was covered Ware a rare and nothing in the policy says intermittently comes up in the policy.so it’s obvious I paid out money for nothing. My car has a full service every 12 months to keep up with the policy also passed mot 3 wks ago.it also had a health check in nov2019 befor the policy was purchased it went through with flying coloirsso I’m not moaning just feel peed off with this company’s attitude,



Thanks for coming back, Nigel. To be honest though, it's a bit of a difficult read. I think I get the gist; so to speak; but it sounds more like a case of miscommunication to me. I can't see how MotorEasy can reject a warranty claim if you have a report (or three reports!) from the places they specified saying there is a recognised fault?

I don't really want to attempt to break down your story but it sounds like the Halefords garage didn't have the correct diagnostics software? How could they "diagnose the issue with diagnostics" if they had no diagnostic software?

So, MotorEasy did send one of their own investigators? They drove the car themselves (or in the car with you) and it drove spot on. How did they address the issue of there being a "fault report" and you obviously pointing out the intermittent nature of it?

I know nothing of ME policies but I assume you have no choice but to use their recommended garage? Albeit it three different ones? Why was that, exactly? The first time the issue arose, you were told to take it to Halefords - but you took it to BMW Wolverhampton?

Spoken to "socialists" on the subject? Do you mean others on social media? Or did you mean 'specialists' ?

Not sure of the way forward here but I would be looking in the direction of threatening legal action (or sending an *LBA) to try and grab their attention. I would have thought you have everything in your favour considering you have two or three independent reports documenting the issue and subsequent faulty component. I'm not going to sit and read through their policy T's & C's but I did notice in some of the negative "reviews" they have on TP that many have fallen foul of their "Lite" policy and what it doesn't cover. What policy do you have? Full or a lesser one?

All the best, Phsy.

( * Letter Before Action.)
I was told to take out the plan B lite.
1/10/19-1/10/20.
£326.

not in the policy it states intermittent of parts.
I have spoken with a specialist at ecutesting who reconditions and supply new units that my car is known for faults on this unit.
yes I was told to go to all garages mentioned.
but I’ve been told MotorEasy use halefords for all the mot,s for recommendations.they done my health check also.
it was MotorEasy who told me to go to David dexters bridgnorth because BMW Wolverhampton was to expensive for repaires
also found out Duncan McClure Fisher is one of the directors of halefords group.
can you send me your email address so I can forward the letter I sent and the reply from motoreasy
many thanks
Duncan McClure Fisher is the ceo of motoreasy
LOOK OUT! IT'S A LOOOOOOONG READ! ( I shall name this body of text "Wonderwall." )

Right. So you have the "Lite" Policy. Hmmm...

Firstly, what prompted you to phone a "specialist" in the first place? One of the garages techie's? whether it is "known" for faults is irrelevant unless you can garner proof from the manufacturer that it is "known" by them - not just someone who's seen a lot of faulty ones.

You say you were told to go to these garages - yet in your post you say you were told to take it to Halefords but instead you took it to BMW Wolverhampton. If they were one of the garages recommended by ME, why would they then say to go somewhere else as BMW WH are too expensive? Also, why tell you to go to David Dexter if Halefords were their garage of choice?

Sorry if this is like 20 questions but; as you can appreciate; it's difficult to get a grip on who did what and when! From the outside, it looks like they were asking you to do one thing - and you were doing something else.

For clarification (bear with me - this is going to be epic):

1) First breakdown: Upon contact, where did ME ask you to go? Where did you go? If not Halefords, why not? Did you refuse Halefords?

2) Second time: You took it to Halefords. Was this time on a pickup/recovery truck, same as the first time? You've yet to say what the car is but I'm assuming a BMW - correct? Or perhaps a Mini? Anyway, it was at this point Halefords tell you they don't actually have the correct diagnostic equipment for your make/model of vehicle? How did they diagnose the fault then - visual inspection, other gadget or sixth sense?

3) Third time: You didn't break down this time but after discussion with ME, they suggest you take it to David Dexter. Why was this? Was it because of the lack of diagnosis equipment at Halefords? You then drove it to DD and it remained there for two days. Diagnosis was; again; a power steering issue.

Now, you mentioned that you drove it there "on the understanding they knew I had a problem" - but did you point out you would be driving it there? I know this is very rocky ground; morally speaking; but if you didn't, then; technically speaking; that's a good 'get-out clause' for them. Especially if there is something in the T's & C's that points to the fact you shouldn't drive the vehicle if it has a fault as you could inadvertently make it worse. Remember, these companies; just like insurance companies; will try every trick to avoid a claim. Morality aside, you may have hung yourself without realising. Of course, this is just my take on it and a way of looking at it that isn't necessarily a true reflection of the situation. I don't have all the facts.

4) Next: Even though you are told your claim in invalid, you proceed to collect the car and again drive it until the fault occurs. At which point, you have it picked up and returned to DD. Was this with ME's consent? If they had already said your claim was void, why did it not end there? I am going to assume (until I hear different from you) that you kicked off about this fact so they agreed to investigate further? This "fault" you then reported to ME - who then suggest a visit by their investigator.


Ok so far? I can't see why ME would continue with an investigation if they had already ruled out your claim, so something had to happen inbetween. Perhaps you can elaborate?

Right. Lets finish. Investigator finds car to be in perfect, driveable condition so it renders the claim invalid. Of course they will go with their own investigator. That's a given - unless you provide written statements from all the preceeding investigations. Saying that, they had already deemed the claim 'void' anyway???

Personally, I would be obtaining written reports from the three garages as to their findings and submit those, alongside my claim - and a small threat that legal action will be taken if they do not follow up the recommendation from the maintenance professionals that they specified you go to. Of course this all hinges on whether they have got you over a barrel regarding breach of T's & C's. You'd do well to fight that without proof they willingly knew you were going to drive the vehicle against your contract with them and didn't advise you against it.

Phew! My fingers are sore, my eyes tired and my brain is busted now! Hehe. It's never nice having your pants pulled down by these companies but; sadly; it happens. If you are willing to go further and have the stamina then good luck to you, Nigel. It does sound like you have a good case - but not if they have you on contract breach. Have a think and do keep us informed of any progress - good or bad. It's always good to know what happens in a situation like this as it can help others facing a similar predicament.

All the very best, Phsy.
Hi phsy.
like you said.the 1st breakdown Motoreasy told me to go to a vat reg garage.bmw wolves.

2nd breakdown they MotorEasy told me to go halefords. Bridgnorth

3rd breakdown David dexters bridgnorth.
Admitting I did drive car into that garage.only because I took it for granted they knew of the problem with my car a Bmw 330i series 3.

I spoke to specialists about the steering motor
and they told me with all the evidence from diagnostics it was a common problem with my car.

also I told MotorEasy I would collect car and drive it out the garage and drive it till the dashboard lights come on for me to have car put on breakdown truck and return car back.they was happy with that.(Motoreasy).

was not with engineer when he came to assess car.

anyway like you said I will persevere with this
and I will let you know the outcome.thanks for wise words and understanding

theres a lot to this than meets the eye.all the crap I had of there customer service.
long story that is.anyway cheers mate.
That sucks to hear. I never purchase a warranty as you should get 6months warranty regardless from a dealership when purchasing a car.

I bought a used car from car giant for around 7k. They tried to sell me fancy packages with AA warranty. I initially was going to take it but eventually declined. I had an issue with the start/stop not working and they sent me back and forth. But after leaving some reviews and contacting management I managed to get it sorted. Took the car back another 5 times in 6 months just to get the a brand new clutch, new brake pads and discs, new clutch master valve. My car didn’t need any of these as they were all fine so they kept saying no but I kept hassling them and eventually they kept doing everything I wanted

You just have to be persistent. Everytime they declined my requests on genuine faults I would take it back to them multiple times and eventually they’d find the issue. Ask to speak to management and see if they’ll agree to let you take the car to a management place of your choice.
Hi.
i sent an email to the ceo of the company.
like he stated if you don’t get joy from customer service.
Email him.
no response.
l,m glad you sorted you problems out.
dont think I will get anywhere with MotorEasy
call it it a bad lesson.and experience.
looked at t.p.and many people fobbed off
Just hope people don’t do what I did.
paid out my money and found out I was paying for an empty tin
cheers son.
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