I purchased a Samsung S21 off music magpie eBay store. Upon receiving the phone it started turning itself off constantly all the time. I contacted music magpie via chat and they advised to send it back via Royal Mail with a QR code. Strangely they only entertained a refund via chat messages and not through the official eBay order page return section.
I sent the phone back and heard nothing from them. I emailed them and they claimed they never received it, even though tracking proved they got it back.
I let more time pass then contacted them again to ask where my refund was. They kept stalling me saying we’re having issues.
Then eventually they said what’s your email we will issue a refund. I provided the info and waited and still nothing.
I then contacted them again and asked where my refund is. Their response was sorry we are having problems, try contact eBay. I contacted eBay who were equally useless and said contact PayPal.
So I now have an open case through PayPal trying to get a refund.
I first contacted music magpie 4 weeks ago and my issue still isn’t solved.
Absolutely dreadful service and I’m appalled we allow this company to be included on here for deals. They have been so sneaky and underhanded at every opportunity in my case.
I will never use them again, and I implore everyone else to do the same.