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    My Bank card has been cancelled as my details have been cloned...

    Im so annoyed, Natwest fraud dept just rang me querying some transactions on my account, It seems that no fraudulent transctions have been made however some information came to light that indicated that someone had my card number ready for use.
    They couldnt tell me a great deal more and explained that my new card would be with me next week.
    Im gutted as i always check cash points for skimming devices prior to use, i always cover up my pin number when entering, and i always avoid dodgy looking websites on the internet when buying stuff.
    Good thing is no fraud actually occured, An annoying thing is i will now have to change all my payment settings for my online accounts.
    Anyone else had this? how do these people get our card details?

    19 Comments

    It's a possibility that a website you've bought things from in the past has been hacked and the database storing all the customer card details was nicked. Ever used Shopto.net?

    Also, maybe you fell victim to a phishing website.

    Was it defo Natwest who rang you?

    do you shop at tesco or tk maxx both of these stores have had there systems hacked i was getting my cards hacked on a weekly bases till they realised it was someone working at tescos doing it

    Original Poster

    oldmanhouse;5896494

    It's a possibility that a website you've bought things from in the past … It's a possibility that a website you've bought things from in the past has been hacked and the database storing all the customer card details was nicked. Ever used Shopto.net?Also, maybe you fell victim to a phishing website.



    Hmm,
    Ive not used shopto for about a year, i did get an email telling me my payment details have been removed from the site as my account went inactive for 3-4 months
    Are phishing websites the one you end up on when you get en email from Natwest/Paypal/O2/ebay asking you to reaffirm your account details, if so i would never follow them and always delete rather than open them up.

    Original Poster

    highguyuk;5896505

    Was it defo Natwest who rang you?



    Yeah at first i was really reluctant to speak to them as the first thing they ask you is your card number... which made me cautious. But the number was 08456076569 which comes back as a legit fraud dept number for natwest.. phew

    madinternetuser;5896510

    do you shop at tesco or tk maxx both of these stores have had there … do you shop at tesco or tk maxx both of these stores have had there systems hacked i was getting my cards hacked on a weekly bases till they realised it was someone working at tescos doing it



    Shop at tesco 2-3 times a week, but normally different ones.

    My daughter card was cloned las t week someone tried to use in Hong King, Bank telephone, the thing is she does not use it, never buys online so it must have been her computer.

    Original Poster

    tinkerbell28;5896539

    Have you fully scanned your pc, and if so what with?



    i dont think there are any bank details of mine on the laptop, i do online banking and obviously shop with play.com etc etc but i use firefox which i thought removes all data and cookies and such like when you close it down.. :oops:

    JasonMason;5896524

    Hmm,Ive not used shopto for about a year, i did get an email telling me … Hmm,Ive not used shopto for about a year, i did get an email telling me my payment details have been removed from the site as my account went inactive for 3-4 monthsAre phishing websites the one you end up on when you get en email from Natwest/Paypal/O2/ebay asking you to reaffirm your account details, if so i would never follow them and always delete rather than open them up.



    They do usually come via email but you could end up on one by clinking a link which you think is going to your bank (or wherever) but actually goes to a clone page which records all the details you enter into it.
    Always check that the address in the URL/address bar at the top of your internet browser matches up to the site you should be on. Check carefully cos the address may be very similar to make it seem the real deal at a glance.
    Hope that made sense :-D

    JasonMason;5896587

    i dont think there are any bank details of mine on the laptop, i do … i dont think there are any bank details of mine on the laptop, i do online banking and obviously shop with play.com etc etc but i use firefox which i thought removes all data and cookies and such like when you close it down.. :oops:



    There are viruses (called 'keyloggers') which can record every key you press on your keyboard. So for example, if you have one of these viruses and go and buy something from a website and enter you card details - they are then recorded by the virus and sent to the hacker!
    Make sure you have up-to-date antivirus installed. Get ]AVG Free if you don't have one and run a full system scan straight away!

    Original Poster

    oldmanhouse;5896589

    They do usually come via email but you could end up on one by clinking a … They do usually come via email but you could end up on one by clinking a link which you think is going to your bank (or wherever) but actually goes to a clone page which records all the details you enter into it.Always check that the address in the URL/address bar at the top of your internet browser matches up to the site you should be on. Check carefully cos the address may be very similar to make it seem the real deal at a glance.Hope that made sense :-D



    Natwest online banking changes from the natwest website to the natwest site partnered with the royal bank of scotland site (indicated by an extra green tab in the address bar)

    JasonMason;5896587

    i dont think there are any bank details of mine on the laptop, i do … i dont think there are any bank details of mine on the laptop, i do online banking and obviously shop with play.com etc etc but i use firefox which i thought removes all data and cookies and such like when you close it down.. :oops:



    There was an article on MSE a while back where Play.Com Customers Card details are stored on site and they had been hacked.

    Check to see if yours are stored there.


    It is difficult to delete them, I used a made up number to change mine.

    Tried to buy anything from Carphone Warehouse? Had my card from Natwest cancelled about a month ago after someting dodgy about a transaction. I can never get an order to go through at Carphone Warehouse now, tried again last week.

    Mod & Ed

    My bank's ( Barclays ) fraud dept supposedly rang me yesterday on my mobile with regard to suspicious transactions, number was withheld, first thing they asked for was my account number, dob etc, refused to give them that and ended call, rang customer services who put me through to the fraud dept, nobody from Barclays had tried to contact me and clarified that they wouldn't have asked for account numbers etc, so obviously someone trying it on

    Original Poster

    oldmanhouse;5896605

    There are viruses (called 'keyloggers') which can record every key you … There are viruses (called 'keyloggers') which can record every key you press on your keyboard. So for example, if you have one of these viruses and go and buy something from a website and enter you card details - they are then recorded by the virus and sent to the hacker!Make sure you have up-to-date antivirus installed. Get ]AVG Free if you don't have one and run a full system scan straight away!



    tinkerbell28;5896633

    I think you could of just found your answer then, you have no antivirus … I think you could of just found your answer then, you have no antivirus or spyware detection software then? Oh and don't get AVG, if it must be a freebie get Avast, you are much better getting a suite such as Kaspersky, some good delas on that of late. The NEW Norton is very good too, I said the NEW suite people, before everyone says Norton is crap.



    My sister uses a version of Norton on her PC which brings it to a standstill, as my laptop is about 6years old i doubt it could handle too much stress like Norton running once a day.
    If i went for a freebie should i go for Avast or AVG??

    Original Poster

    Inactive;5896647

    There was an article on MSE a while back where Play.Com Customers Card … There was an article on MSE a while back where Play.Com Customers Card details are stored on site and they had been hacked.Check to see if yours are stored there.It is difficult to delete them, I used a made up number to change mine.



    Can confirm that my payment details are stored on my play account, similar to the hut and sendit.com etc...

    airey;5896685

    Tried to buy anything from Carphone Warehouse? Had my card from Natwest … Tried to buy anything from Carphone Warehouse? Had my card from Natwest cancelled about a month ago after someting dodgy about a transaction. I can never get an order to go through at Carphone Warehouse now, tried again last week.



    Never tried that website

    JasonMason;5896698

    My sister uses a version of Norton on her PC which brings it to a … My sister uses a version of Norton on her PC which brings it to a standstill, as my laptop is about 6years old i doubt it could handle too much stress like Norton running once a day.If i went for a freebie should i go for Avast or AVG??



    Well, having tried both a prefer AVG but try out both (not at the same time) and see which you prefer.

    tinkerbell28;5896716

    Like I said the NEW suite is very good and not power hungry at all, avoid … Like I said the NEW suite is very good and not power hungry at all, avoid AVG unless you want more viruses than you started with.



    Never had a problem with AVG myself. I'd recommend it to anyone who doesn't want to pay for anti-virus or download a pirate version of a commercial one.

    highguyuk;5896505

    Was it defo Natwest who rang you?



    My first thought too! Hope there were no details given over the phone......

    Banned

    i had the same thing the other week after returninf from holland, went to get money from cash machine and wouldnt allow it.....rang the yorkshire bank up and they told me they had been alerted to someone having my card details along with loads of others and they had to cancel it ......they unblocked it on the fone so i coould get money out there and then and they ordered me a new card?

    pain in the rectal passage......

    Original Poster

    just installed avast.
    Scanned my HD for any viruses etc and there were no problems or viruses found,,
    How did someone get my card details then?
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