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    My car came back from garage and the front seat was soaking wet!What should I do???

    Bought my Merc in March.Started making a weird clicking noise so I contacted warranty company who said to take it to a particular garage.
    The chap said to come back Tuesday as fully booked. I did not have anyone to pick me up on the Tues so asked if I could leave it with them until it was fixed.I phoned yesterday to ask if there was any news and they said they had not had a chance to look at it.
    Today they phoned and said they couldnt find anything wrong with it (he said it had been driven around and no noise could be heard).My boyf took me to get it this evening.
    After about 2 minutes of driving I realised the seat was wet.My trousers were soaking (Please no did you wet yourself jokes!) My boyfriend was driving behind me so I pulled over and so did he.The seat was DRIPPING wet.
    I phoned the garage to complain and he said I must have left the window open and I said no chance!He said that one of the boys must have left it open an inch!He DIDNT even say sorry!He obviously didnt care.
    WHAT SHALL I DO?I am thinking of ringing the garage I bought it from for advice (although they use this garage for their warranty repairs)
    What shall I do?I was meant to be going out for the day tomorrow and now I cantHELPPPPP

    ***no really I dont want any stupid jokes*** I am in a BAD MOOD LOL

    65 Comments

    Tena Lady. (No joke, they do work)

    thats no fun, doubt you can do much about it apart from putting something on your seat to sit on.

    Original Poster

    I know I am scared it will smell though...new car n all :-(

    when you drive put the heater on full blast and open a window to let the steam out. lol could take a while tho.

    Gemmy in all seriousness you have to make them responsible. Be professional, take some photos, tell them you are going to bill them with dry cleaning charges etc.
    Don't talk to some mechanic, go straight to the garage owner.

    You need to do something because there is a chance you may get water stains on the seat.

    Complain as well to the Warranty Company pointing out how bad the customer service at their recommended garage is.

    Good luck. (apologies for the lame joke BTW)

    gemmyw;5087738

    I know I am scared it will smell though...new car n all :-(





    the moisture pack has burst , ask for a new one

    Original Poster

    whats is a moisture pack

    Original Poster

    Thanks mate
    I did speak to the garage owner!I just cant believe it.Can I really have it dry cleaned?

    Original Poster

    Think thats prob my only option now :-(

    owlass;5087786

    the moisture pack has burst , ask for a new one



    omg mate your killing me :-D

    gemmyw;5087795

    whats is a moisture pack




    moisture collection filter in the seat , they put them in for larger customers.

    just tell them ya need a new moist pack :thumbsup:

    Original Poster

    REally??Who will get that from?Mercedes themselves or tell warranty company to do it!!
    Thanks for your help by the way everyone I will rep you all xxx

    Banned

    owlass;5087810

    moisture collection filter in the seat , they put them in for larger … moisture collection filter in the seat , they put them in for larger customers.just tell them ya need a new moist pack :thumbsup:



    +1

    gemmyw;5087795

    whats is a moisture pack



    owlass;5087810

    moisture collection filter in the seat , they put them in for larger … moisture collection filter in the seat , they put them in for larger customers.just tell them ya need a new moist pack :thumbsup:



    here's one so you know what your looking for :thumbsup:
    http://i41.tinypic.com/2wh2uk3.jpg

    gemmyw;5087818

    REally??Who will get that from?Mercedes themselves or tell warranty … REally??Who will get that from?Mercedes themselves or tell warranty company to do it!!Thanks for your help by the way everyone I will rep you all xxx





    yes tell mercedes , they tell ya where to go

    ya might want to be cheeky and ask for the upgraded one ,
    seeing as you've had trouble (it's called hot)

    My car came back from garage and the front seat was soaking wet!What … My car came back from garage and the front seat was soaking wet!What should I do???




    Have you thought about paying the mechanic by cash or bank card like everyone else?

    Contact trading standards?

    Banned

    seriously

    women + cars = trouble

    so the garage made an honest mistake and left your window down. boo hoo. does it stop the car working? no. so why cant you do what any normal person would do and put a towel on the seat till it dries then febreeze it?

    with all due respect its not a 'new' car is it? either that or the Merc garage would have fixed it, not sent it out somewhere else.

    dimebars;5089199

    seriouslywomen + cars = troubleso the garage made an honest mistake and … seriouslywomen + cars = troubleso the garage made an honest mistake and left your window down. boo hoo. does it stop the car working? no. so why cant you do what any normal person would do and put a towel on the seat till it dries then febreeze it?with all due respect its not a 'new' car is it? either that or the Merc garage would have fixed it, not sent it out somewhere else.



    An honest mistake? Then an apology would be nice!!

    hon, thats terrible, you really need to make a proper complaint. speak to the manager or owner of the garage, call the place who told you to take the car there too.. make sure you follow up any complaint in writing. Tell them they have 14 days in which to respond to your cmplaint or you will be taking further action.

    You can get moisure things that are meant for condensation from wilkos and homebase Might be worth leaving in car overnight or when not in use.

    Also sit on a towel while driving should be able to soak up some of it and take spares and bags to put wet towels in..x

    Original Poster

    What a stinky attitude from Dime bar.Car is still under warranty so they can send it where they like!

    Try using a hairdryer on the seat :thumbsup: although the garage should have sorted it for you

    Original Poster

    hannah19790;5089309

    An honest mistake? Then an apology would be nice!!



    Thanks Hannah!I wouldnt do that to my car and I am sure they wouldnt be very happy if someone did it to theirs!

    Original Poster

    ahhh I dont know what further action I will take though I will be very angry if the car starts to smell

    Original Poster

    Excellent idea I will have a look today thanks mate

    Original Poster

    seriously

    dimebars+comments=idiot

    **wish were were allowed to use foul language on this site** LOL

    Original Poster

    ibiza;5088004

    Have you thought about paying the mechanic by cash or bank card like … Have you thought about paying the mechanic by cash or bank card like everyone else?


    What do you mean Ibiza?It is under warranty

    gemmyw;5089547

    ahhh I dont know what further action I will take though I will be very … ahhh I dont know what further action I will take though I will be very angry if the car starts to smell



    further action in this sense basically means you contact a solicitor and for a fixed fee they should write a letter to the garage owners with a copy of your complaint ( keep photocopies of everything )

    Just more oomph than doing it alone. But contact them yourself first.

    Original Poster

    phatboy123;5087850

    here's one so you know what your looking for :thumbsup:


    I cant help thinking your winding me up

    gemmyw;5089532

    Thanks Hannah!I wouldnt do that to my car and I am sure they wouldnt be … Thanks Hannah!I wouldnt do that to my car and I am sure they wouldnt be very happy if someone did it to theirs!



    Ur welcome hun, bunch of cowboys if u ask me:roll:
    gemmyw;5089627

    I cant help thinking your winding me up


    :giggle:

    Original Poster

    hannah19790;5089654

    Ur welcome hun, bunch of cowboys if u ask me:roll::giggle:


    Hannah are they winding me up

    gemmyw;5089670

    Hannah are they winding me up



    lol, I believe so hun:p

    gemmyw;5089670

    Hannah are they winding me up



    of course they are sweetie lol

    U better dry out the seat quick and completely or you'll find the car will suffer from bad condensation on hot days ...big style ......:?

    Original Poster

    ClarityofMind;5089697

    of course they are sweetie lol


    Oh no I just added to their flippin reputation as well....they would have had me ringing the garage in 5 minutes asking for one ***SOBS***

    Original Poster

    owlass;5087865

    yes tell mercedes , they tell ya where to go :)ya might want to be cheeky … yes tell mercedes , they tell ya where to go :)ya might want to be cheeky and ask for the upgraded one ,seeing as you've had trouble (it's called hot)


    damn you

    Banned

    gemmyw;5089506

    What a stinky attitude from Dime bar.Car is still under warranty so they … What a stinky attitude from Dime bar.Car is still under warranty so they can send it where they like!



    used to work in the motor trade and not once did we (a main franchised dealer) send our warranty repairs elsewhere.

    if i had a merc i would insist that Mercedes fixed it.
    what do you expect to get out of this? The most you will get will be an apology, and is it worth tha hassle of pursuing?

    put it down to experience, if you get any more trouble with the car insist to the warranty company that they do not send it to the same garage again.

    gemmyw;5089744

    Oh no I just added to their flippin reputation as well....they would have … Oh no I just added to their flippin reputation as well....they would have had me ringing the garage in 5 minutes asking for one ***SOBS***



    lol!

    i think there was some suggestion your ass was so large you burst the bag in the seat.... lol

    dont worry they're all just teasing lol

    hope your car dries out soon and its working properly x x x

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