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    My Hermes - tracking status says Not Delivered Address Query

    I got an email from Evans to say my parcel was with Hermes and I should receive it shortly yesterday morning. I just realised I still haven't had it and would have expected to by now. I clicked on the tracking link in the email. At 08:19 the courier received my parcel and at 10.40 yesterday morning there's an entry that says not delivered address query.

    Has anybody had this before? I've had loads of parcels delivered by My Hermes before. Does it mean the courier couldn't find my house? Or that the parcel has the address missing?

    My Hermes site says I have to contact Evans with any queries and Evans don't want to know until the latest delivery date has been and gone. This is something that could be cleared up really easily if there was a way of contacting the courier

    21 Comments

    Banned

    Happened to me with them and Yodel, turned out to be next door both times, even though I was in.

    Original Poster

    lee20010

    Happened to me with them and Yodel, turned out to be next door both … Happened to me with them and Yodel, turned out to be next door both times, even though I was in.



    I haven't had a card through?

    Have found with Myhermes that Address query means that it is still at their depot it can sometimes come up when drivers have restricted access to places ie London Olympic village ect and believe me it's best to ring myhermes and explain the situation and ask them to deliver to you at a time suitable for both parties.Hope that helps?

    Banned

    Little Munchkin

    I haven't had a card through?



    Neither did I, but I'm just sharing what happened with me. Hope you find it

    Original Poster

    lee20010

    Neither did I, but I'm just sharing what happened with me. Hope you find … Neither did I, but I'm just sharing what happened with me. Hope you find it



    Aah if they're in the habit of not putting through a card then i'll check with my neighbours. Thanks

    Original Poster

    barkel

    Have found with Myhermes that Address query means that it is still at … Have found with Myhermes that Address query means that it is still at their depot it can sometimes come up when drivers have restricted access to places ie London Olympic village ect and believe me it's best to ring myhermes and explain the situation and ask them to deliver to you at a time suitable for both parties.Hope that helps?



    I live in a normal road. I wondered if they were trying it on because they're busy and couldn't be bothered to do all of their deliveries X)

    You must phone them don't bother with web chat you are unlikely to get through to someone Try this number 03303336556

    Original Poster

    barkel

    You must phone them don't bother with web chat you are unlikely to get … You must phone them don't bother with web chat you are unlikely to get through to someone Try this number 03303336556



    On the tracking page it says I shouldn't contact My Hermes that I should contact Evans oO

    As it's Hermes that has your parcel it is them you need to contact! i noticed myhermes had taken their phone number off of the website last week to stop people contacting them so i made many phone calls to get the number i provided you with..it really is the only way to get the information you need! By all means contact Evans to see what they say but the advice i offer is the best i think anyone could give.

    Original Poster

    barkel

    As it's Hermes that has your parcel it is them you need to contact! i … As it's Hermes that has your parcel it is them you need to contact! i noticed myhermes had taken their phone number off of the website last week to stop people contacting them so i made many phone calls to get the number i provided you with..it really is the only way to get the information you need! By all means contact Evans to see what they say but the advice i offer is the best i think anyone could give.



    Thanks i'll give it a go if it's not with my neighbours

    As you have the tracking number simply go on live help on myhermes and they will check the address the parcel is being delivered to.

    The courier are in contract with Evans hence why its Evans that's supposed to query any delivery issue.

    MyHermes - Easily the worst delivery company anyone could possibly used

    ristac

    MyHermes - Easily the worst delivery company anyone could possibly used



    Try Yodel. They are far worse.

    Peegy

    Try Yodel. They are far worse.

    my second worst, I have actually avoided an eBay purchase because the seller used MyHermes

    MyHermes were supposed to deliver a parcel to me two weeks ago and I never saw it. They told the company that I purchased the item from that they "left the pachage in a blue recycling box, by the door". We don't have recycling boxes here, just two massive recycling skips. Turns out delivery folk from MyHermes get paid 50p for every package that doesn't end up back at the warehouse. Avoid them at all costs.

    Original Poster

    barkel

    You must phone them don't bother with web chat you are unlikely to get … You must phone them don't bother with web chat you are unlikely to get through to someone Try this number 03303336556



    Argghh I rang this number and the service doesn't exist anymore. There was an added item on the tracking after I tried ringing to say it's back at the Depot. I think maybe Evans didn't put my name and address on the parcel. I won't get it in time for Christmas now.

    Surprised number dosen't exist as only given it just over a week ago but yes as i thought at depot! All you can do is speak with my hermes and ask them to redeliver.

    Original Poster

    barkel

    Surprised number dosen't exist as only given it just over a week ago but … Surprised number dosen't exist as only given it just over a week ago but yes as i thought at depot! All you can do is speak with my hermes and ask them to redeliver.



    it wasn't the funny highpitched cut off line noise. It was a recorded message saying this service no longer exists. Haha it was probably someone sitting there holding their nose pretending to be a recording because they didn't want to do any work!

    Purchased tap set through ebay for £63.00. The seller used Hermes who said the delivered and have a signature, the only problem with that is I was not even in the country. I have just emailed Hermes my boarding card confirming that I was not in the country. I have asked for proof of signature............... will let you know what happens next

    Hi I was due a parcel today from my Hermes they sent me an email saying they are attempting delivery between 9 and 1 it still didn't come and then iv just looked and it says not delivered at 10.50 , does anyone know what that means x
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