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    My new sofa of dfs has destroyed my new Lino floor. What should I expect off them?

    My sofa was deliverd on 20dec14 my Lino was fitted the 23rd. I paid an extra 30£ to have eaziglide feet. Wich upon inspection are not there aswell as the feet being on backwards. (They don't sit flush to the floor.) when moving the sofa to clean under one of the feet ripped a right angled tear in the floor aswell as other marks where the other 3 feet are digging in. I paid 55£ for delivery and insulation. I still have receipts from my flooring. I rang the store and some one is coming out Friday. 9jan15. What should I expect off them? I want a new floor but why should I be met with the inconvenience to lift the old floor and move everything out again for the carpet men to have access. Aswell as me taking a day off for this inspector to come round. En I assume a day off when the floor gets fitted. Aswell as a day ripping up the old floor and preparing for the new 1. I feel like I got well and truly conned. 55£ for the, not to assemble the sofa right and trying to rob me of 30 for the feet. What should I do?

    28 Comments

    Sit on it until dfs come round.

    I once had similar with currys firstly go to a floor retailer and get a written quote to replace the flooring but quoting for a much better quality and including removing and refitting. Then do yourself an invoice of what it will cost you in the way of losing hours at work and a fee for the inconvenience. Currys paid up hope dfs do too x

    damn. its your fault

    As Aadilp has said its your fault!,
    Suite delivered installed on the 20th, Lino fitted on the 23rd, so how can it be DFS to blame if the suite came first? Just because you have ripped the lino you expect DFS to pay for it?.
    The marks in the lino from the feet is due to the weight of your sofa.
    Even with easiglide feet on your sofa you will still have dents on the Lino.

    Put the sofa in the kitchen to cover the rip in the lino.
    Sorted.

    Cam12345

    I paid 55£ for delivery and insulation. I still have receipts from my … I paid 55£ for delivery and insulation. I still have receipts from my flooring.



    The feet of the sofa are sinking into the insulation.
    How thick is the insulation, do you have to crouch when you walk on it in case you bang your head on the ceiling?

    maybe if they'd put easizlide fit on as instructed then the lino may not have ripped !! may still get indentations though.

    willhay555

    Put the sofa in the kitchen to cover the rip in the lino.Sorted.

    LOLZ

    Original Poster

    Yh I expect some indentations but my point is the feet aren't on properly so if they wer many the floor wouldn't of ripped? And the must be responsible because they installed the sofas put them together and all that. Wich I paid for. They haven't done it properly causing damage to my property

    Original Poster

    rtmlk

    As Aadilp has said its your fault!,Suite delivered installed on the 20th, … As Aadilp has said its your fault!,Suite delivered installed on the 20th, Lino fitted on the 23rd, so how can it be DFS to blame if the suite came first? Just because you have ripped the lino you expect DFS to pay for it?.The marks in the lino from the feet is due to the weight of your sofa.Even with easiglide feet on your sofa you will still have dents on the Lino.

    Yh I expect some indentations but my point is the feet aren't on properly so if they wer many the floor wouldn't of ripped? And the must be responsible because they installed the sofas put them together and all that. Wich I paid for. They haven't done it properly causing damage to my property plus I paid for an optionl extra sold to me saying will prevent damage to flooring. And they never gave them to me on instlation

    Original Poster

    willhay555

    The feet of the sofa are sinking into the insulation.How thick is the … The feet of the sofa are sinking into the insulation.How thick is the insulation, do you have to crouch when you walk on it in case you bang your head on the ceiling?

    no mate I don't live in a hobbit hole

    Original Poster

    Aadilp789

    damn. its your fault

    I don't think so mate. Yh I expect some indentations but my point is the feet aren't on properly so if they wer many the floor wouldn't of ripped? And the must be responsible because they installed the sofas put them together and all that. Wich I paid for. They haven't done it properly causing damage to my property

    Original Poster

    willhay555

    Put the sofa in the kitchen to cover the rip in the lino.Sorted.

    it is mate. Who puts Lino in there living room anyway?

    Original Poster

    rachelkajese

    maybe if they'd put easizlide fit on as instructed then the lino may not … maybe if they'd put easizlide fit on as instructed then the lino may not have ripped !! may still get indentations though.

    thats my point also mite of helped to put the feet on the right way round.

    Did they tell you those special feet would protect a lino floor and do you have that in writing?

    I would put your complaint in writing to them, I am sure they will be highly impressed, a bit like your floor ... oO

    kirstie2806

    ....get a written quote to replace the flooring but quoting for a much … ....get a written quote to replace the flooring but quoting for a much better quality



    The species is doomed.

    Did you sign the delivery sheet to say everything was satisfactory before the delivery guys left

    good luck with a sofa company like DFS

    What are you expecting? A goodwill payment of a few grand for your troubles? That is not how business works. If you can prove they did all this, and you have reasonable costs because of it, then you may have a claim for the small claims court, but forget about them doing it without a visit to court.

    I guess your upset as never seen that coming. Lino dose not like anything heavy on it and I have seen cup coasters and books used to stop feet sinking but very quickly they can sink and damage Lino. I'm a tradesman and am very careful with it but and I make sure customers moves stuff like fridges as they dig in and stick. As for your claim I think you should contact citizens advice as soon as you can and getting good advice so you know where you stand. Good luck

    by all means try it but expect the worst. dfs will not pay out for anything. if you are hoping for a payout, get a lawyer

    Same happened to sent picture got a quote for fixing pushed pushes pushed finally got £700 for floor. Going on the cheapest quote I got off flooring company (had to get 2)

    Cam12345

    it is mate. Who puts Lino in there living room anyway?

    probably the same kind of weirdo who puts a sofa in their kitchen

    I also agree that it is your fault for not checking upon delivery. The best you can expect is the feet being replaced

    Banned

    So let me see if I have got this right.....


    even before DFS have had time to take a look and offer their solution you are already ranting and raving?

    Sitting anything heavy on top of Lino will dent, especially a sofa. Doubt you will get anywhere with this complaint. We now sadly live in a 'blame society' though..... Move the sofa to cover up the tear then in a few years when you get sick of the Lino, replace it with a decent carpet! (Because we live in a throwaway society too)

    The word is "which" not wich, just for future reference.

    DFS you have no chance they will delay delay delay also you are expecting far too much be realistic!
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