My Plasma tv has died - does anyone know how much Currys/Comet charge for a quote?

Green light flickers 3 times, then stays on. Black screen, but there is sound. Me thinks it needs a trip to the repair shop. Any idea how much they'll want just for a quote?

Seriously peed off as it's just 3 years old and it cost me £1000. I am very tempted by the Sony Bravia deal from John Lewis...

22 Comments

'bout tree fiddy.

Original Poster

thesaint;3864970

'bout tree fiddy.



That's alright then, I'll bring it round now

depends on the fault etc ....... my brothers sammy did the above, the back light had failed (4 months old)

they fixed it free of charge but shouldnt cost more than £150 inc fitting

took em 3 weeks from finding the fault, to fitting the new backlight

If you have good home insurance with accidental damage cover, you may want to look into that...:whistling:

Original Poster

faevilangel;3865018

depends on the fault etc ....... my brothers sammy did the above, the … depends on the fault etc ....... my brothers sammy did the above, the back light had failed (4 months old)they fixed it free of charge but shouldnt cost more than £150 inc fittingtook em 3 weeks from finding the fault, to fitting the new backlight



Hmm...that's another thing - I don't really fancy not having a telly for a couple of weeks. This Plasma is a Samsung by the way. Perhaps it's the backlight then.

Original Poster

moob;3865033

If you have good home insurance with accidental damage cover, you may … If you have good home insurance with accidental damage cover, you may want to look into that...:whistling:



Ooh naughty! I don't have accidental damage insurance...I suppose I could erm..'upgrade' and then wait a while. trouble is, they'll only put the premiums up. They'll get their money back one way or another.

Plasmas don't have a backlight.

BEANZ-ON-TOAST;3865044

Hmm...that's another thing - I don't really fancy not having a telly for … Hmm...that's another thing - I don't really fancy not having a telly for a couple of weeks. This Plasma is a Samsung by the way. Perhaps it's the backlight then.



they come round yours to do it ........ they came out, found the problem then ordered the part on the phone

they didnt have our part in stock so had to wait for it to come in & was just a few weeks ago so was busy period for them i guess

BEANZ-ON-TOAST;3865062

Ooh naughty! I don't have accidental damage insurance...I suppose I could … Ooh naughty! I don't have accidental damage insurance...I suppose I could erm..'upgrade' and then wait a while. trouble is, they'll only put the premiums up. They'll get their money back one way or another.



Then you switch when it comes time to renew and use quidco too - I do it every year - last year I got paid to take out insurance - this year not as good, but I got £68 cashback for each policy, contents and buildings, from Asda.:thumbsup:

moob;3865063

Plasmas don't have a backlight.



ours was an lcd, but sounds like the backlight has failed........ ours still played sounds etc but the screen went after about 20-30 mins of use .......

Original Poster

moob;3865063

Plasmas don't have a backlight.



Doh! Silly me (I am a woman though, so can't really be helped)

You should search on the Martin Lewis site for 'consumer law' or the internet for further information.
Guarantees

Below is a quick quote i found under 'sale of goods act'

It suggests that the manufacturer is responsible for a tv up to 6 years after purchase and if it's an uneconomical repair they replace it like for like!! Extended warranties to help a situation but a tv through normal wear and tear should last longer than the seller's 12 months guarantee - hope it helps!!

The shop may say you have to claim a refund from the manufacturer, or claim under the manufacturer's guarantee. This isn't true. Shoppers' rights under the Sale of Goods Act are against the retailer, not the manufacturer. Guarantees simply give additional rights which shoppers can choose to use.

Sometimes it's easier to use the guarantee, but you should make it clear to the shop that you're reserving your rights under the Sale of Goods Act if you aren't happy. You have up to six years to claim compensation from a retailer for a faulty product, far longer than you have under most guarantees. Also, rights under guarantees are only as stated in any particular guarantee. For example, it may only be a right to repair and involve you paying the cost of the carriage, which means it isn't cost-effective.

faevilangel;3865085

ours was an lcd, but sounds like the backlight has failed........ ours … ours was an lcd, but sounds like the backlight has failed........ ours still played sounds etc but the screen went after about 20-30 mins of use .......



Aye, but this is a plasma we're talking about here - it says it in the title.

It could be something really simple like a dry joint, or a resistor.

bikerjodie;3865105

You should search on the Martin Lewis site for 'consumer law' or the … You should search on the Martin Lewis site for 'consumer law' or the internet for further information.GuaranteesBelow is a quick quote i found under 'sale of goods act'It suggests that the manufacturer is responsible for a tv up to 6 years after purchase and if it's an uneconomical repair they replace it like for like!! Extended warranties to help a situation but a tv through normal wear and tear should last longer than the seller's 12 months guarantee - hope it helps!!The shop may say you have to claim a refund from the manufacturer, or claim under the manufacturer's guarantee. This isn't true. Shoppers' rights under the Sale of Goods Act are against the retailer, not the manufacturer. Guarantees simply give additional rights which shoppers can choose to use.Sometimes it's easier to use the guarantee, but you should make it clear to the shop that you're reserving your rights under the Sale of Goods Act if you aren't happy. You have up to six years to claim compensation from a retailer for a faulty product, far longer than you have under most guarantees. Also, rights under guarantees are only as stated in any particular guarantee. For example, it may only be a right to repair and involve you paying the cost of the carriage, which means it isn't cost-effective.



However, back in the real world, the phrase 'not fit for purpose' to which Mr Lewis in no doubt referring to, is rather difficult to prove and could take ages to settle. It's really not as simple as is made out.

Original Poster

I switched to Lloyds and got £120 cashback via Quidco! And the premiums were less than half of what I was paying. But I'd have to declare the claim to my new insurers wouldn't I? So therefore I wouldn't get as good a deal? Oh I don't know. Maybe I'll just buy the Bravia, too much hassle with quotes etc. And the bloody thing is heavy! Don't fancy dragging it round to Currys.

you could try arguing with the shop you bought from quoting the sale of goods act

basically a £1000 tv is supposed to last more than a year ........ u have nothing to lose to try it ....... if not, try a sob story to the manufacturer like"

"i boughtr this tv but this xmas it broke, it ruined xmas for me, with it being xmas i cant afford a new tv........ etc"

BEANZ-ON-TOAST;3865176

I switched to Lloyds and got £120 cashback via Quidco! And the premiums … I switched to Lloyds and got £120 cashback via Quidco! And the premiums were less than half of what I was paying. But I'd have to declare the claim to my new insurers wouldn't I? So therefore I wouldn't get as good a deal? Oh I don't know. Maybe I'll just buy the Bravia, too much hassle with quotes etc. And the bloody thing is heavy! Don't fancy dragging it round to Currys.



ring your local tv shop, they will come round and look at it :thumbsup:

BEANZ-ON-TOAST;3865176

I switched to Lloyds and got £120 cashback via Quidco! And the premiums … I switched to Lloyds and got £120 cashback via Quidco! And the premiums were less than half of what I was paying. But I'd have to declare the claim to my new insurers wouldn't I? So therefore I wouldn't get as good a deal? Oh I don't know. Maybe I'll just buy the Bravia, too much hassle with quotes etc. And the bloody thing is heavy! Don't fancy dragging it round to Currys.



Yeah, I got the same deal with Lloyds as well, except I took contents only from them and got £120 cashback in error, as it was only supposed to be given for contents and buildings together - their loss!:whistling: You would have to declare your claim, but it wouldn't bump up your insurance that much IMO.

I think you should look into getting a qualified engineer to look at the panel rather than rushing out to buy another - especially a Sony, as, IMO, they're over-hyped.

faevilangel;3865182

you could try arguing with the shop you bought from quoting the sale of … you could try arguing with the shop you bought from quoting the sale of goods act basically a £1000 tv is supposed to last more than a year ........ u have nothing to lose to try it ....... if not, try a sob story to the manufacturer like""i boughtr this tv but this xmas it broke, it ruined xmas for me, with it being xmas i cant afford a new tv........ etc"



Yeah but she's had it for 3 years - proving it's not fit for purpose after that length of time is not as easy as some would have you believe - there are viable arguments on both sides. I only say this as I work alongside Trading Standards Officers and hear this sort of thing from time to time.

Original Poster

moob;3865208

Yeah, I got the same deal with Lloyds as well, except I took contents … Yeah, I got the same deal with Lloyds as well, except I took contents only from them and got £120 cashback in error, as it was only supposed to be given for contents and buildings together - their loss!:whistling: You would have to declare your claim, but it wouldn't bump up your insurance that much IMO.I think you should look into getting a qualified engineer to look at the panel rather than rushing out to buy another - especially a Sony, as, IMO, they're over-hyped.



Yeah, I guess you're right. Can't really justify spending £500 on a new telly just because I can't be arsed to sort out this faulty one. I know I would be within my rights to go down the sale of goods act route, but I really don't think they're going to repair free of charge. And I don't fancy fighting them for it - too much going on at the mo. I will see if I can get this fixed.
Cheers guys for your help.

All the best and good luck.

what company was the tv that messed up?
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