my sky + box is not showing my planner can anyone help?

Have you tried resetting the box by turning it off at the plug for a few mins?

providing you have a good signal ....

unplug box
hold backup button
plug in
do not let go of backup button until it tells you
turn not turn off the box while it is updating

it will update itself and should work a treat

gdp-it;8202027

providing you have a good signal ....unplug boxhold backup buttonplug in … providing you have a good signal ....unplug boxhold backup buttonplug in do not let go of backup button until it tells youturn not turn off the box while it is updatingit will update itself and should work a treatRead lessRead more

will try this thx

no worries - let us know how you get on

if that doesn't work just reset the box which worked for me but be aware you will lose any recording you have made.

Stage One - "Full System Reset"
1. Turn on your Sky + box
2. Press the "Services" button on your Sky+ remote
3. Select the option "System Setup"
4. Access the hidden menu by pressing "0 then 1 then select" on your Sky+ Remote
WARNING - The next Stage will result in you losing all previous recordings!!!
5. Select "Full System Reset" - (Please ignore all other options under this menu)
6. Allow the system some time to reset itself, and then it will turn off
7. Turn on the Sky Plus Box
8. Hopefully all recording problems are resolved

gdp-it;8202123

no worries - let us know how you get on

worked a wee treat you angel :-D

glad to have helped and thanks for the pm !