My Virgin Media retention deal.

My contract was coming to an end, so I thought I'd enquire what deals they would be able to offer me. Currently I'm on:

2MB Broadband
L TV
Talk Weekends

They're charging me £24 for that.

The deal the guy offered me was:

4MB Broadband (with an upgrade to 10MB next month)
L TV
Talk Unlimited

- £28.00

I told him I'm looking into Sky, Tiscali etc. and I'd get back to him, personally I think its a good deal.. should I push for a better deal next time I call in?

Zak.

24 Comments

Yea Woooohooooooooooo

I think it's a good deal and if you do too that is all that matters.:thumbsup:

Tiscali = up to 8mb/unlimited - phone line rental & all calls 24/7 (excluding mo fo & 08 numbers) for £19.99 per month

so yes if you take the sky one defo push for a better deal !

seems like a excellent deal

Original Poster

snowtiger;1837456

Tiscali = up to 8mb/unlimited - phone line rental & all calls 24/7 … Tiscali = up to 8mb/unlimited - phone line rental & all calls 24/7 (excluding mo fo & 08 numbers) for £19.99 per monthso yes if you take the sky one defo push for a better deal !



I aint really going with Sky or Tiscali, I don't have a BT line. So any deal these ISPs offer me, I'll have to consider another £11/pm on top for a BT line.

Banned

Zak_K;1837475

I aint really going with Sky or Tiscali, I don't have a BT line. So any … I aint really going with Sky or Tiscali, I don't have a BT line. So any deal these ISPs offer me, I'll have to consider another £11/pm on top for a BT line.


Not to mention 'Up to' speeds which are generally not even close. VM is. Going up to 50mb at the end of this year I believe.

I pay £26.95 for line rental, free unlimited calls and 20mb unlimited BB.

Original Poster

csiman;1837510

Not to mention 'Up to' speeds which are generally not even close. VM is. … Not to mention 'Up to' speeds which are generally not even close. VM is. Going up to 50mb at the end of this year I believe.I pay £26.95 for line rental, free unlimited calls and 20mb unlimited BB.



You sure your not on a 2mb connection (and you've chipped your modem?)

Zak_K;1837475

I aint really going with Sky or Tiscali, I don't have a BT line. So any … I aint really going with Sky or Tiscali, I don't have a BT line. So any deal these ISPs offer me, I'll have to consider another £11/pm on top for a BT line.



tiscali line rentle is free

Zak_K;1837475

I aint really going with Sky or Tiscali, I don't have a BT line. So any … I aint really going with Sky or Tiscali, I don't have a BT line. So any deal these ISPs offer me, I'll have to consider another £11/pm on top for a BT line.



Be careful that BT don't force you into a reconnection fee if the BT line was disconnected in the past as they will charge you up to £125 for doing that and there's basically no way around it. My GF had this problem when she moved house recently and just had to pay up, although they do let you pay it over 6 months in with your bill.

I did this after a similar post, when you speak to cancelations ask then to explain to you all the retention packs, they have quite a few to keep you with them!

I also got the deal that offered you, they said I would be upgraded to 20mb though as I'm not a virgin media customer I'm a ntl customer

Kellie + Paisley;1837743

I also got the deal that offered you, they said I would be upgraded to … I also got the deal that offered you, they said I would be upgraded to 20mb though as I'm not a virgin media customer I'm a ntl customer


ntl is virgin media

ive been getting the above deal plus discount off mobile and international call for £26.99 for past year or so

big saving from what i was on before it

Banned

Zak_K;1837536

You sure your not on a 2mb connection (and you've chipped your modem?)


Modem was supplied by VM about a year ago (new black shiny one) as the old NTL Home one kept disconnecting. Even states 20mb BB on my bills and speedtest confirms its 20mb not to mention torrents reach 2.4MBytes per second so downloads a 350mb tv episode in about 5-10 minutes.

I pay £16.90 for the following with VM:

2mb broadband
Size M TV
Unlimited calls to UK landlines 24/7 with line rental included

Hope this helps

I Would Push For Xl Tv, It Can Be Done

It's not bad you know...

I'm getting charged £70 for:

2MB Broadband
M TV
M Phone

overcharged a little bit?:whistling:

Banned

nacider;1838759

I'm getting charged £70 for:2MB BroadbandM TVM Phoneovercharged a little … I'm getting charged £70 for:2MB BroadbandM TVM Phoneovercharged a little bit?:whistling:


That can't be right. even their website advertises all those 3 for £30 and has done for about a year. I'd press for a retrospective refund.

not too bad.
we had masses of trouble with them beofre they became NTL, we went to retentions about 6 times, we now get


XL BB 20meg
XL TV
V+ Box (HD)
Regular Box in the Den
Medium Phone

for £42 a month
we're also taking advantage of the mobile discounts and have 2 mobiles on the £10 a month for 300 texts and 300 mins

apart from their nightmare bills that are never printed right but always seem to be right by the time payment is

Original Poster

muffin247;1838575

I Would Push For Xl Tv, It Can Be Done



yeah I just got off the phone, tried that. Not only did he say no, but he said he cant find that deal (the guy i spoke to on saturday said he'd put it in my notes so it can be easily found!) :x So i ended up telling him to put my disconnection notice through... would have really wanted that deal though.

Banned

Zak_K;1847880

yeah I just got off the phone, tried that. Not only did he say no, but he … yeah I just got off the phone, tried that. Not only did he say no, but he said he cant find that deal (the guy i spoke to on saturday said he'd put it in my notes so it can be easily found!) :x So i ended up telling him to put my disconnection notice through... would have really wanted that deal though.


You may get lucky and they call you a week or so before disconnection. Twice in the last 12 months I have gone through the disconnection process and both times they rang me within a week of disconnection with the deal i was after all along.

I pay £47 for:

XL TV
XL Broadband
L Phone

Banned

I pay £26.95 for:-

XL Phone
XL BB

I dont bother with the TV aspect as I think most of the channels are rubbish so quite happy to live with freeview and download the stuff i can't get for free. You can download the footie matches within half an hour of each half finishing for example; and takes 10 mins to download.
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