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    Nectar Bonus Points Deducted

    I received 400 bonus points for completing an eBay stamp card just before Xmas but I've just checked my app and they have been deducted, has anyone else had this problem?

    9 Comments

    Yes, me too. Will have to live chat and find out what's going on.

    Same here. Except I received 630 points.

    I also participated in the eBay deal, redeem your points and get 50% back, I never received mine.
    Edited by: "joshp" 5th Jan

    Same here, lost my 250 points this morning.

    I've also not received the 1000 points from the Virgin Trains East Coast promotion.

    No, not had any problems ? You should call the help line ?

    PhoenixRising

    Same here, lost my 250 points this morning.I've also not received the … Same here, lost my 250 points this morning.I've also not received the 1000 points from the Virgin Trains East Coast promotion.



    The 1000 east coast points will be on by the end of the month. It said so in the terms. I'm going to live chat re the deduction of points tomorrow. Will let you all know what they say.

    mine removed too

    mtuk1

    The 1000 east coast points will be on by the end of the month. It said so … The 1000 east coast points will be on by the end of the month. It said so in the terms. I'm going to live chat re the deduction of points tomorrow. Will let you all know what they say.



    Looking forward to your update.

    Original Poster

    I've just had an email from nectar saying the following.

    "Your points from eBay stamp card promotion that you took part in, were added to your account on 21st December 2016. You’ll notice that these points reflected on your account as ‘Nectar bonus’ instead of ‘eBay bonus’. This was due to a technical glitch. As soon as this was highlighted we’ve removed the points that reflected incorrectly to avoid any further confusion."

    So hopefully will get these back today. 

    dellboy75

    I've just had an email from nectar saying the following."Your points from … I've just had an email from nectar saying the following."Your points from eBay stamp card promotion that you took part in, were added to your account on 21st December 2016. You’ll notice that these points reflected on your account as ‘Nectar bonus’ instead of ‘eBay bonus’. This was due to a technical glitch. As soon as this was highlighted we’ve removed the points that reflected incorrectly to avoid any further confusion."So hopefully will get these back today. 



    Got my points back again today, shown as 'eBay Bonus'

    Initially I got points on 21st Dec (Nectar Bonus) and removed on 04th Jan (Nectar Bonus)
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